JESSICA MILLER-WEBSTER USER EXPERIENCE CASE STUDY 2016

Transcription

1 JESSICA MILLER-WEBSTER USER EXPERIENCE CASE STUDY 6

2 Dog Daily The health app for your dog. Allows you to track your dog s weight, poop, Password and quality of life. Login Sign Up Giving you piece of mind, knowing that your dog is not only happy, but healthy. Forgot Password?

3 THE BEGINNING People love their dogs. They treat them like children. They spoil them. They are patient with them through potty-training. They care for them in their old age. But a dog can t tell you how he feels or what he needs. He can t open the door and take himself for a walk. Having a dog is a huge responsibility. So I started wondering how people manage this responsibility. How do people handle all the information relating to their dogs. With so much attention and priority put on their dogs, there is a lot of information to keep track of. While these people are busy with daily commitments and with the growth of accessible technology, one can assume that dog owners would want all their dog s information in one place, at their fingertips; making it easier to best manage their dog s life, health, and overall well-being. ASSUMED NEEDS weight tracking medications contacts allergies poop tracker medication reminders vet visits food quality of life scale vaccine records vet bills schedule

4 THE INTERVIEWS - 7 DOG OWNERS I love my dog and taking care of her is part of [the responsibility]. Part of the family. How do I know if my dog is healthy?...like having a baby The vet said [my dog] was gaining weight. Unconditional love

5 AFFINITY MAPPING COMMONALITIES AMONG INTERVIEWS Growing up, had family dog, but with minimal responsibility See dog as part of the family Bigger responsibility than expected Defensive when questioned about frustrations - dog is worth it Made life adjustments or changes to best care for dog Want the best for their dog Weight Gain Anxiety about dog s health. Unexpected illness. Willingness to care for dog despite any medical issues Keep information in file folder Keep related reminders on phone Often forget to give medications

6 PERSONA - PRIMARY Katrina 8 years old Divorced Seattle, Washington Design Director BEHAVIORS & HABITS -Very passionate about her job. -Lives alone in a two-bedroom apartment which she owns. -Likes to travel and see the world. -Has two small dogs named Bobby and Bandit, which she adopted from rescue organizations. -Occassionally fosters dogs. SCENARIOS & FRUSTRATIONS -Adopted her first dog with her ex-husband. Adopted second dog after their divorce. -Wanted a dog because she felt like it would help her and her ex get ready to have a baby. -First dog, Bandit is now years old and has to take medication daily. -Second dog, Bobby is 6 years old and has food allergies, so he has a special diet. -Did a lot of reserch before adopting first dog. Wanted a slightly older dog who was house-trained. -Wanted to adopt from a rescue because it was important to her to give a dog who had a hard beginning of life, a good end of life. NEEDS & GOALS -People often tell Katrina to put-down Bandit, but the vet thinks Bandit is still a happy dog, despite his health problems. -She consults the scale when he s having a bad day, but doesn t have an easy way to keep track of it. -Because of Bobby s food allergies, she worries about his health and making sure he doesn t eat anything that could make him sick.

7 PERSONA - SECONDARY Tyler 7 years old Single Chicago, Illinois Ad Sales BEHAVIORS & HABITS -Lives alone in a one-bedroom apartment, which he rents. -Works a 9-5p job that he enjoys, but it is not his dream job. -Passionate about music. Plays the guitar for fun. -Has a dog named Ralph, who he got from a shelter on a whim. -Loves playing soccer and being outdoors. Very social and outgoing. SCENARIOS & FRUSTRATIONS -Had a fmaily dog growing up, but had minimal responsibility. -Always wanted a dog of his own and recently decided that he was ready for the responsibility. -Impulsive decision. Did not do much research. -Stable in his job and comfortable with himself and where he is in his life. -He still goes out after work and on weekends, but less often. and he doesn t stay out as late. He prefers activities outdoors, where he can bring Ralph. -Having a dog is more responsibility than he anticipated, but he thinks Ralph is worth it. -He worries about leaving Ralph at home alone for long periods of time, but the cost of regular dog day care and dog walkers add s up quickly. NEEDS & GOALS -He often forgets to give him monthly medications like Heartworm and Flea & Tick. Doesn t have a good way to remind himself. -Keeps Raph s records in a file folder that the vet gave him, but he s not sure where to keep it since he doesn t need to access it regularly. -The vet told him that Ralph was gaining weight, because Tyler was feeding him too much. -He worries about his ability to keep Ralph healthy.

8 PERSONA - LATER Sarah 4 years old Married Los Angeles, California High School Teacher BEHAVIORS & HABITS -Mom to young kids. Ned is year old and Amelia is 4 years old. -Husband works in the film industry with an unpredictable schedule. -Has a large labradoodle named Bumble Bee. Named by daughter, Amelia. -Her and husband have a weekly date night. -She likes to take the dog on long walks with her husband and kids. SCENARIOS & FRUSTRATIONS -Wanted a dog because she felt like a dog was an important part of having a family. -Bought house with yard after daughter was born, so chose a big dog. -Did a lot of research and wanted a breed that was hypo-allergenic. Went to a breeder. -Sarah and her husband share the responsibility, but his schedule changes often so sometimes she handles most or all of the responsibility; and vice versa. -Can become easily overwhelmed with kids and a dog. NEEDS & GOALS -Husband keeps reminders on his phone for giving Bumble Bee her medications, but sometimes isn t around or available, so it gets forgotten or done late. -Keeps vet information and dog-related contacts in phone, but can be hard to find among other contacts and in multiple apps. -Likes having all information for the dog on her phone, but wants it to be easier to find and more readily available. Currently all paperwork kept in file folder in home office. -Sarah wants an easier way to share, update, and delegate the responsibility of Bumble Bee depending on her and her husband s schedules.

9 COMPETITIVE ANALYSIS Overall, there are no apps that truly meet the user s need to track their dog s health. There are some pet apps that address the need to store information, set reminders, and track weight, but these have not been updated in years and lack sophistication in design. As a secondary analysis, I looked at apps for new moms to track the health of their baby. Multiple Profiles Multiple Photos Reminders Schedule Store Information Health Tracking Comments Pet Phone (ios) Track vet appointments. User can store information relating to vet contacts, appointments, medications, and allergies Weight tracking with graph. Design is simple and clear. This app seems to best address user needs, but is limited in it s features. No option to set reminders. Pet Minder (ios) User can add custom categories and add photo with a note - Very limited. Daycare category. Input date and description. No calendar. User can add custom categories and add photo with a note - Very limited. Heartworm and Flea & Tick categories. Simple text log of date last given with option to add reminder. Design is unsophisticated. App has simple user flow: add date, description, photo and reminder. Info can be stored in categories. Listed by date, similar to Notes app Pet Diary (ios) Memories feature: Add photo and description. With paid upgrade. Only medications with frequency, start date, and additional notes. Add weight, listed by date. Design is very cheesy. Very limited features. Reminders require paid upgrade. Pet Diary (Android) Alarm feature: add any event with reminder. No calendar. Diary feature. Add any notes. Diary entry listed by date. Diary feature. Option to input weight. Diary entries listed by date. Design is simple, but layout has odd proportions. Positve user reviews. Only features: Alarms and Diary. Sprout (ios) Memories feature: Select from list of milestones and add photo Store medical records, vaccinations, and doctor visits. Track feeding/nursing/pumping, sleeping/napping, diapers, and growth. All health categories are charted on individual graphs. Design is simple and profile page layout like a newspaper. Charted information is very clear. Does not appear to offer option for reminders. Baby Bundle (ios) Doctor check-ups and vaccination schedule. Store medical records, vaccinations, and doctor visits. Track feeding/nursing/pumping, sleeping/napping, and diapers Simple log with entries sorted by date. Growth tracker with graph. Design is clean and easy to navigate. Focus seems to be primarily on tracking growth and health. Does not appear to offer option for reminders.

10 CARD SORTING

11 CARD SORTING Card Sorting was very informative and helped to steer the MVP in the right direction. I made a lot of assumptions after interviews about which pain points were most important, so the initial MVP features focused on setting reminders for medications and storing records, for vet visits, vaccinations, etc. In addition to a very basic weight tracker. Prior to card sorting, I was concerned that this MVP didn t offer enough unique features which would give the app a reason for being or encourage users to regularly return to the app. My concerns were proved correct during card sorting. When discussing the overall concept of the app with users, it seemed they were less frustrated with using the default Reminders app or setting reminders through their calendar than I anticipated. Of the intial MVP, users seemed most interested in the weight tracker. As I explained all of the features I had considered, users appeared most interested in the features related to tracking their dog s health. They felt there were no defaul apps that allowed them to easily track and manage this information. It was after this stage of the research and development process that I shifted the MVP to focus on the health tracking features.

12 THE PROBLEM Dog owners need an easy, accesible way to track their dog s health because they have difficulty managing or worry about their ability to maintain their dog s health and well-being. USER GOALS WEIGHT TRACKER: Track and manage dog s weight. Easily look back on weight entry log in order to share with vet. POOP LOG: Worried about what your dog s poop means in relation to their health? Log poop based on size, color, and consistency. Add photos in order to share with vet, at times of concern. QUALITY OF LIFE Track your dog s quality of life, in the event of teriminal illness, long-term medical issues, or old age. Set recurring reminders for all features.

13 FEATURE PRIORITIZATION NOW NEXT LATER Onboarding Login Account button Add Dog Dog profile Add photo(s) graph Poop log graph Scale graph Daily/Weekly/Monthly/Yearly view Add to log Reminders - push notifications Contacts Add new Add photo Map Records Add new Add photo Sort by date Reminders (medications, appointments, etc.) Default Reminders (heartworm, flea & tick) Add to Reminders Calendar dropdown menu Frequency dropdown menu Time/Clock dropdown menu Multiple users Export information Daily tips Birthday - calendar dropdown Age calculator Birthday notifications Breed dropdown menu Add multiple breeds Food calculator Add food from calculator Schedule Add event Add user to schedule Schedule notifications

14 MVP None of the users had an easy way to manage and track their dog s health. Common pain points expressed by users related to weight gain and anxiety over their dog s health. The MVP would have a simple profile with name, age, breed and multiple photos. The dog s name would be the only information required to create a profile. Dog s profile page would feature graphs with charted information each relating to the following: : Add weight, set healthy weight range, and set recurring reminders to add to log. Poop log: Add poop information based on size, shape, consistency, and color, with option to add a photo. Set recurring reminders to add to log. scale: Add score and set recurring reminders to add to log. Later features could include setting medication reminders, adding records such as vet visits and vaccinnation records; managing schedule with multiple users, storing related contacts such as vet, dogwalker and ER. In addition to a more in-depth profile.

15 STORYBOARDING

16 WIREFRAMES

17 WIREFRAMES

18 WIREFRAMES

19 USABILITY TESTING Task Scenario: Dog Daily is a health app for your dog, start by creating a profile for you dog. Name Birthday Breed Registration Microchip Food Allergies Medications Notes Version Version add new dog Add Dog add photo cancel save Name (Required) Birthday Breed Add Photo Dog s name Version Version ADD DOG Dog s Name SUCCESSES Steps taken to accomplish each task flowed smoothly. Overall look is easy to understand. User s asked questions and wanted confirmation about missing visual designs, but seemed to understand regardless of missing graphics and photos. CHALLENGES One user questioned the need to show multiple photos on profile page. I removed this scroll through photo feature and updated the main photo with the option to click through multiple photos, like Profile photos in Facebook. Some users questioned the need for all the information requested in the Add Dog page did not relate or apply to features. I removed much of this, keeping it very simple. One user felt the ADD DOG box on the profile menu was distracting and could be more subtle. I removed this design and added a simple + in the lower right corner.

20 USABILITY TESTING Task Scenario: You re worried that your dog is gaining weight, use Dog Daily to manage it. Version Version Dog s Name # years old breed Dog s Name age breed SUCCESSES Users successfully accomplished task. Users seemed intrigued and interested by the graphed info and felt these features would bring users back regularly, icon More Information icon 5 Current: ## especially with push notifications CHALLENGES icon icon None Average: ### Users hesitated a little getting to the Weight tracker page, but once there moved smoothly through the process of adding weight. One user questioned the need for the icon buttons on the profile page and felt this was confusing. User suggested having the graphed carts directly on the Profile page. This would eliminate one step for the user.

21 USABILITY TESTING Task Scenario: Your dog is getting old and having difficulty getting around, people are telling you to put him down, but you re sure that is the right decision, use Dog Daily to help you make the best decision for your dog s well-being. add to log bad good Hurt 4 5 Hunger Hydration Hygiene Happiness Mobility More Good Days than Bad cancel Version Version save Hurt Hunger Hydration Hygiene Happiness Mobility More Good Days than Bad Notes Add Hurt Hunger Hydration Hygiene Happiness Mobility More Good Days than Bad Notes Add Adequate pain control & breathing ability is of top concern. Trouble breathing outweighs all concerns. Is the pet s pain well managed? Can the pet breathe properly? Is oxygen supplementation necessary? SUCCESSES Users successfully accomplished task, once they had better understanding of the scale being used. Users seemed intrigued by this feature. CHALLENGES Some users were unclear or unfamiliar with the Scale and wanted more information or initial explanation. I was concerned about adding too much text to this page and therefore left out explanations of different categories. Expecially because once users understood the purpose of this, they would unlikely need explanation of the categories more than a few times. As a solution, I added an information icon to each category to explain if need be. Also shown on main page. Some users thought the boxes for scale may be hard to click. I updated this to a slider function.

22 SITEMAP landing page forgot password login sign up dog menu create account account settings dog profile add dog onboarding photos weight tracker poop log quality of life scale add add add reminders reminders reminders log details log details log details

23 USER FLOW - SIGN UP AND ONBOARDING sign up create account add dog add photo save 5 Current: ## Welcome! Create your account Name (Required) Add Dog Dog s Name age breed 5 Current: ## Dog s Name age breed Password Login Sign Up Forgot Password? Password Re-enter Password Sign Up Birthday Breed Add Photo 5 Current: ## Worried about whether your dog is gaining weight? Click here to add weight and keep an eye out if your dog starts packing on the pounds. Set reminders and turn on Push notifications so you always know your dog is as healthy as you are. None Do you know what healthy poop looks like? Neither do we! Click here to start a log of your dog s poop. Add a photo when you re concerned so you can share it with your vet. If you need a reminder, simply set reminders to help you manage your dog s poop. Average: ### None Average: ### Designed by Dr. Alice Villalobos, the Quality of Life scale is used to determine the best course of action for the well-being of older and/or terminally ill dogs. Click on the graph to start adding your dog s daily score. Set reminders so you know that you re making your dog s well-being a top priority. 5 Current: ## -The only information required for Sign Up: , password, dog s name -After Sign Up, user is taken to Profile page. -Initial Profile screen will show brief explanation of first feature:. -Tapping anywhere will automatically scroll down to highlight next feature with another brief explanation of this feature: Poop log -Tapping anwhere again will scroll down more to highlight last feature with brief explanation of this feature: scale. -Tapping anywhere will bring user to Profile page where they can begin adding to features. None Average: ### None Average: ###

24 USER FLOW - WEIGHT TRACKER dog profile weight tracker add input details save Dog s Name Add Weight age breed 5 Current: ## *represents healthy weight range option 5 Current: ## Dog s Weight option Your Weight DAILY WEEKLY MONTHLY YEARLY Add Your Weight when Holding Dog Reminders None 7 Average: ### 6 5

25 USER FLOW - POOP LOG dog profile poop log add input details add photo save Dog s Name Add Poop age breed 5 Current: ## None DAILY WEEKLY MONTHLY YEARLY Add Size Shape Consistency Color None Medium Liquid Lumps Log Diarrhea Soft Hard Reminders Time of Day AM Mid-day PM Notes None Add Photo 7 6 Average: ### 5

26 USER FLOW - QUALITY OF LIFE dog profile quality of life add input details save 5 Current: ## Dog s Name age breed Average: ## DAILY WEEKLY MONTHLY YEARLY Designed by Dr. Alice Villalobos, the Quality of Life scale is used to determine the best course of action for the well-being of older and/or Average: terminally ill dogs. ## Scoring individual categories on a scale of -, with being the ideal. A total score of 5 or higher represents acceptable quality of life and it is encouraged to continue with pet hospice. DAILY WEEKLY MONTHLY YEARLY Hurt Hunger Hydration Add Hurt Hunger Hydration Add Adequate pain control & breathing ability is of top concern. Trouble breathing outweighs all concerns. Is the pet s pain well managed? Can the pet breathe properly? Is oxygen supplementation necessary? Add Reminders Add Reminders Hygiene Happiness Hygiene Happiness Mobility Mobility None Average: ### -Not all users may be familiar with the scale, so there are information icons where needed to give the user a brief explanation -If the user is utilizing this feature, they would most likely be using it daily, and would only need further explanation a few times, so there is no need to clutter the layout with so much text. More Good Days than Bad Notes More Good Days than Bad Notes

27 USER FLOW - REMINDERS AND PUSH NOTIFICATIONS 5 Current: ## *represents healthy weight range 6 9 Saturday, March Weight Reminders Weight Reminders Add Weight DD Frequency Frequency Healthy Weight Max. Healthy Weight Max. Dog Daily 9m ago Add your dog s weight. slide to view option Dog s Weight option Your Weight DAILY WEEKLY MONTHLY YEARLY Healthy Weight Min. Healthy Weight Min. Add OFF ON Your Weight when Holding Dog Reminders slide to unlock

28 USER FLOW - FEATURE ENTRY LOG Add Poop Add Poop None DAILY WEEKLY MONTHLY YEARLY Add Reminders *Notes -On each feature s main page, the user can tap on the graph to see a log of all entries in chronological order.

29 VISUAL DESIGN CONCEPT Maverick years old Pug Current: 9 lbgs *healthy weight range Maverick years old Pug Current: 9 lbgs *healthy weight range / /9 /6 / / /6 / / /7 /5 / Current: 9 lbgs *healthy weight range / /9 /6 / / /6 / / /7 /5 / None / /7 /8 /9 / / /7 / / / / /9 /6 / / /6 / / /7 /5 / Average Score: 54 None 7 6 / /7 /8 /9 / / /7 / / / Average Score: 54 /8 /9 / / / /4 /5 /6 /7 /8 /9 / / / 5

30 ANNOTATED WIREFRAMES - LOGIN AND SIGN UP Password Welcome! Create your account Password Re-enter Password Name (Required) Birthday Breed Add Dog 4 5 Current: ## 8 Dog s Name age breed Where are all the dogs? Dog s Name Login Sign Up Sign Up Add Photo Forgot Password? 7. logo. text box, entry, font - italic, 5pt, # text box, password input, type is protected 4. login button takes user to dog menu screen 5. button font - 5pt, # 6. sign up button takes user to create account screen 7. clickable text, 4pt, #, takes user to input and reset password. text boxes, and password entry, font - italic, 5pt, # button takes user to add dog screen. button font is 5pt, #. icon. text boxes, and password entry, text italic, 5pt, # user can add ONE photo 4. button font is 5pt, # 5. save button takes user to dog profile page -if first profile - initiate onboarding None Average Score: ##. account icon - takes user to account settings. font - #99598 when there are NO profiles. plus icon takes user to add dog screen. dog s photo from add dog page, when no photo is added, there will be a dog icon. font - italic, 4pt, #. plus icon takes user to add dog screen. back text takes users to dog menu, font - 8pt. dog s photo. + icon allows user to add photos 4. < > icons scroll thru photos, view in same box 5. dog s name, font - 4pt 6. age and breed, font - 8pt 7. graph, charts info as user adds to feature 8. current weight, updates as user adds to feature 9. graph, charts info as user adds to feature. graph, charts info as user adds to feature. average score updates as user adds to feature

31 ANNOTATED WIREFRAMES -ONBOARDING age breed 5 Current: ## Name (Required) Add Dog Dog s Name age breed 5 Current: ## Dog s Name age breed Birthday Breed Add Photo Current: ## Worried about whether your dog is gaining weight? Click here to add weight and keep an eye out if your dog starts packing on the pounds. Set reminders and turn on Push notifications so you always know your dog is as healthy as you are. None 7 6 Do you know what healthy poop looks like? Neither do we! Click here to start a log of your dog s poop. Add a photo when you re concerned so you can share it with your vet. If you need a reminder, simply set reminders to help you manage your dog s poop. Average: ### None Average: ### Designed by Dr. Alice Villalobos, the Quality of Life scale is used to determine the best course of action for the well-being of older and/or terminally ill dogs. Click on the graph to start adding your dog s daily score. Set reminders so you know that you re making your dog s well-being a top priority. 5 Current: ## 5. icon. text boxes, and password entry, text italic, 5pt, # user can add ONE photo 4. button font is 5pt, # 5. save button takes user to dog profile page -if first profile - initiate onboarding None Average: ###. profile has 5% opacity. box details feature. user clicks anywhere taking them to next feature onboarding. profile has 5% opacity. box details feature. user clicks anywhere taking them to profile page None Average Score: ##. profile has 5% opacity. box details feature. user clicks anywhere taking them to next feature onboarding

32 ANNOTATED WIREFRAMES - WEIGHT TRACKER 5 *represents healthy weight range Current: ## 4 Dog s Weight Add Weight option option 4 5 Frequency Weight Reminders Healthy Weight Max. 4 5 Weight Reminders Frequency Healthy Weight Max. Add Weight - Weight 4 - Weight DD 6 9 Saturday, March Dog Daily 9m ago Add your dog s weight. slide to view 5 DAILY WEEKLY MONTHLY YEARLY Your Weight Healthy Weight Min. Healthy Weight Min. - Weight Add 7 Reminders 6 8 Your Weight when Holding Dog 6 ON 6 7 OFF - Weight - Weight - Weight - Weight slide to unlock. takes user to dog s profile page font - 8pt. dog s main profile photo. current weight updates as weight is added 4. graph, updated as user adds weight, user clicks on graph takes user to weight entry log screen 5. user clicks on text, changes view of graph, font - italic, pt 6. add button takes user to add weight screen 7. button font - 5pt, # 8. reminders button takes user to weight reminders page. takes user to weight tracker screen, font - 8pt. dog s main profile photo. date box defaults to today s date, user can type in date manually, font - italic, 5pt, # calendar dropdown, select date 5. user has two options to input weight, must use one in order to save. option calculates user s weight minus weight holding dog 6. save button takes user back to weight tracker screen with updated graph. takes user to weight tracker screen font - 8pt. dog s main profile photo. date box defaults to today s date, user can type in date manually, font - italic, 5pt, # calendar dropdown, select date 5. frequency dropdown, select daily, every-other-day, weekly, monthly, etc 6. on/off slider - turns on PUSH NOTIFICATIONS 7. save button takes user to weight tracker screen. takes user to weight tracker screen, font - 8pt. dog s main profile photo. add weight text takes user to add weight screen 4. all weight added is listed in chronological order. If reminders are turned on, user receives a push notification which takes user directly to add weight screen - this applies to reminders for other features

33 ANNOTATED WIREFRAMES - POOP LOG Add Poop Poop Reminders Poop Reminders Size 5 4 None Medium Frequency 5 4 Frequency Add Poop 4 4 Add Poop None 4 DAILY WEEKLY MONTHLY YEARLY Add 6 5 Shape Consistency Color Liquid Lumps Log Diarrhea Soft Hard 6 ON 6 7 OFF *Notes Reminders. takes user to dog s profile page font - 8pt. dog s main profile photo. graph, updated as user adds poop, user clicks on graph takes user to poop entry log screen 5. user clicks on text, changes view of graph, font - italic, pt 6. add button takes user to add poop screen 7. button font - 5pt, # 8. reminders button takes user to poop reminders page 7 Time of Day Notes AM Mid-day PM Add Photo. takes user to poop log screen font - 8pt. dog s main profile photo. date box defaults to today s date, user can type in date manually, font - italic, 5pt, # calendar dropdown, select date 5. slider for user to select applicable details 6. color bar, applies to graph 7. text box, font - italic, 5pt, # add photo 9. save button takes user back to poop log screen with updated graph takes user to poop log screen font - 8pt. dog s main profile photo. date box defaults to today s date, user can type in date manually, font - italic, 5pt, # calendar dropdown, select date 5. frequency dropdown, select daily, every-other-day, weekly, monthly, etc 6. on/off slider - turns on PUSH NOTIFICATIONS 7. save button takes user to poop log screen. takes user to poop log screen, font - 8pt. dog s main profile photo. add poop text takes user to add poop screen 4. all poop info added is listed in chronological order 5. dropdown button, shows any photo and/or notes added. dropdown button, shows any photo and/or notes added. photo added on add poop screen. notes added on add poop screen

34 ANNOTATED WIREFRAMES - QUALITY OF LIFE SCALE Average Scoore: ## 4 5 DAILY WEEKLY MONTHLY YEARLY Add Designed by Dr. Alice Villalobos, the Quality of Life scale is used to determine the best course of action for the well-being of older and/or Average: terminally ill dogs. ## Scoring individual categories on a scale of -, with being the ideal. A total score of 5 or higher represents acceptable quality of life and it is encouraged to continue with pet hospice. DAILY WEEKLY MONTHLY YEARLY Add Hurt 6 Hunger Hydration Hygiene Add 5 4 Hurt Hunger Hydration Hygiene Add Adequate pain control & breathing ability is of top concern. Trouble breathing outweighs all concerns. Is the pet s pain well managed? Can the pet breathe properly? Is oxygen supplementation necessary? Reminders 9 Reminders Happiness Happiness Mobility Mobility. takes user to dog s profile page font - 8pt. dog s main profile photo. average score updates as quality of life is added 4. info icon shows pop up box with brief description of quality of life scale 5. graph, updated as user adds quality of life, user clicks on graph takes user to quality of life entry log screen 6. user clicks on text, changes view of graph, font - italic, pt 7. add button takes user to add quality of life screen 8. button font - 5pt, # 9. reminders button takes user to quality of life reminders page. info icon shows pop up box with brief description of quality of life scale. graph has 5% opacity when info icon has been clicked. user clicks anywhere to close pop up info box More Good Days than Bad Notes. takes user to quality of life screen font - 8pt. dog s main profile photo. date box defaults to today s date, user can type in date manually, font - italic, 5pt, # calendar dropdown, select date 5. slider for user to select score between - 6. info icon shows pop up box with brief description of quality of life scale 7. text box, font - italic, 5pt, # save button takes user back to quality of life screen with updated graph 7 8 More Good Days than Bad Notes. info icon shows pop up box with brief description of individual categories. sliders have 5% opacity when info icon has been clicked. user clicks anywhere to close pop up info box

35 ANNOTATED WIREFRAMES - QUALITY OF LIFE SCALE Reminders Reminders 7 6 Average Scoore: ## 4 4 Add Add 5 6 DAILY WEEKLY MONTHLY YEARLY Add Frequency ON Frequency OFF - Average - Average - Average - Average Average Hurt - ##, Hunger - ##, Hydration - ##, Hygiene - ##, Happiness - ##, Mobility - ## More Good Days than Bad - ## Notes: - Average - Average Reminders 9 - Average - Average - Average - Average - Average - Average. takes user to dog s profile page font - 8pt. dog s main profile photo. average score updates as quality of life is added 4. info icon shows pop up box with brief description of quality of life scale 5. graph, updated as user adds quality of life, user clicks on graph takes user to quality of life entry log screen 6. user clicks on text, changes view of graph, font - italic, pt 7. add button takes user to add quality of life screen 8. button font - 5pt, # 9. reminders button takes user to quality of life reminders page. takes user to quality ofe life screen font - 8pt. dog s main profile photo. date box defaults to today s date, user can type in date manually, font - italic, 5pt, # calendar dropdown, select date 5. frequency dropdown, select daily, every-other-day, weekly, monthly, etc 6. on/off slider - turns on PUSH NOTIFICATIONS 7. save button takes user to quality of life screen. takes user to quality of life screen, font - 8pt. dog s main profile photo. add quality of life text takes user to add quality of life screen 4. average quality of life scores added are listed in chronological order 5. dropdown button, shows scores of individual categories. dropdown button, shows scores of individual categories. scores for individual categories, font - italic, pt

36 See the prototype at... Thanks! JESSICA MILLER-WEBSTER USER EXPERIENCE CASE STUDY 6