I Got Your Back Doc! How to be the Tech Your Hosiptal Can t Live Without
Be on time! NEVER no call no show If your on time, your late Show up at least 15 minutes before shift
Dress for Success Means Something Different in Our World Scrubs Shoes Jewelry Hair Nail polish What should be in your pockets? Attitude Always have extras!
Down time Do s and Don ts Do s Clean! Inventory or check exp. Dates Prepare for upcoming or next day appointments Patient and bloodwork callbacks CE Restock and rotate stock Patient TLC Fill approved prescriptions Don ts Sit around and gossip Play or talk on cellphone Hold up the counter Disappear
Learn Your Doctor(s) Preferences Likes/dislikes Go tos Know/predict next move What drives them
Cross-training is Key! Great value lies in empowering everyone on the veterinary team to reach his or her highest potential. - Veterinary Practice News Shadow receptionists Learn all aspects of computer system Laboratory operations and maintenance
Make the Most of Your Room Time Know patient and client before entering room Greet client and patient Obtain full history Perform a precursor exam Teach clients with hands-on
Be Your Patient s Advocate Notice the little changes TLC goes a long way Communicate their needs Know the answers before approaching the vet
Improve Your Clinics Bottom Line Management CE isn t just for management Use computer system to: Pull reports on vaccines due Assess preventative sales Pull dental numbers Evaluate client service declines Bring improvement ideas to management
Know Your Products Make charts Educate clients Know current offers/deals Learn new products Sell a year worth of preventatives Lunch and learns Parasite/medication Tick Flea Mite Louse Mosquito Worm Internal parasite Frontline (spot-on) Fipronil, (S)-methoprene monthly Advantage multi (spot-on) Imidacloprid, moxidectin monthly K9 Advantix (spot-on) monthly Imidacloprid, permethrin, pyriproxyfen Vectra 3D (spot-on) monthly Dinotefuran, permethrin, pyriproxyfen Comfortis (oral tablet) Spinosad- fast acting monthly Trifexis (oral tablet) monthly Spinosad, milbemycin oxime Certifect (oral tablet) monthly Fipronil, (S)-methoprene, amitraz Capstar (oral tablet) Nitenpyram single dose-24hrs Sentinel (oral tablet) monthly Milbemycin oxime, lufenuron Preventic (Collar) 90 days Amitraz Revolution (spot-on) Selamectin monthly Pet Armor (spot-on) monthly Imidacloprid, moxidectin Seresto (collar) 8 months Flumethrin, imidacloprid every 3 mths every 3 mths nematodes nematodes Min age 8wks d-7wks/3 c-9wks/2 7wks No cats! 7wks No cats! d-14wks/ c-2# 8wks/5# No cats 8wks/5# No cats 4wks/2# nematodes 4wks/2# (spectrum No cats (praziquantel)-tapes) 12wks No cats d-6wks c-8wks 8wks d-7wks/1 c-10wks
Don t Give New Staff the Brush Off Take time to train Be consistent with procedures Allow them to learn Learn from them! Use resources available Team build to welcome My book plug available now @ www.bluedoorpublishing.com
Do You Know Your Case? Research Run requested assessments Prepare necessary paperwork Prepare necessary meds Educate client Monitor patient in-hospital Call client for updates Anticipate and communicate with vet Take initiative
Medication Knowledge is Power Why prescribed? Previously been prescribed. Possibility of an interaction? Any side effects? Group meds or given separately or specific intervals? Expected patient response? Alert vet of any concerns
Bring New Ideas to the Table How should you present it? Clinic benefits? Patient benefits? Cost? Length to implement? Staff training? Have all facts and be ready to answer questions.
You want me to do what?! or Oh, yeah, I know how to do that
Hey, I need a little help over Don t disappear Don t act like your busy Always lend a hand What goes around comes around Be a team player What if I m afraid? here!
ICU patient Super Hero Identify changes What can you do? T/t vet Note changes on pt chart Check patient frequently for results Be patient s voice
Surgery Techs at Their Best Prep the day before Know protocols and possible side-effects Know pt history Monitoring begins and ends with YOU Know parameters and how to respond
A Tech Appointment is NEVER just a Tech Appointment Obtain a brief history Check if due for anything Put your hands on the patient Less stress is best Client questions or concerns? Preventatives needed? 50%+ tech appointments should end in a new appointment scheduled
Oops, you made a mistake, what now?! Admit it! Learn from the mistake How could it be avoided Staff training moment? Be a trustworthy employee
Social Media Problems Cellphone at work policies Are your social media accounts professional? NEVER share images/info about patients/clients Stay neutral
Compassion Fatigue, it s no Joke Recognize changes in attitude, willingness, drive, compassion Talk with each other Support each other Admit when you need a break Avoid the burnout
Managers/Team Leaders Show appreciation Watch for fatigue Team building exercises Keep a non-toxic environment Be approachable Actively Listen Celebrate successes, teach from failures
Who Loves Yearly Reviews!? Come prepared Make a successes and faults list Actively listen! Don t make excuses Don t become defensive Speak with a clear mind; stay on topic Set goals No one is perfect, everyone can improve
How do I get the Raise I Want? Do you deserve it? Why? Clinic benefits? Your Wins Future goals Don t use the word I No personal life talk Set a meeting time How should you start the discussion? Practice your pitch Anticipate questions
Words to Live (and Tech) by Be a team player Know and anticipate your vets moves Be coachable, accountable, intentional, consistent Think critically and analyze all the data. (And, just maybe, listen at the examination room door.) Always put your patient first. Think proactive, not reactive.
Questions??