Ten Acre Canine Cottages Terms, Conditions & Policies

Transcription

1 Ten Acre Canine Cottages Terms, Conditions & Policies

2 B&NES council relevant references (from DEFRA guidance documents) C= Condition number DC = Day care legislation B = Boarding legislation Contents Page Number Agreement & Relevant Legislation Admissions Policy 9-15 General conditions 5.Suitable environment (C 5.2 (b) p.9 DC); (C 5.2 (b) p.11 B) 8. Animal handling & interactions (C 8.1 p.15 DC); (C 8.1 p.16 B) a) Small to medium breeds Size guidelines Consideration of larger breeds Non admittance of larger breeds 9-10 General conditions 7.Monitoring (C 7.3 p.14 DC); C 7.3 p.16 B) 8. Animal handling & interactions (C 8.1 p.15 DC); (C 8.1 p.16 B) b) Friendly with other dogs and people Other dogs Children Other people Non admittance of aggressive dogs General conditions 7.Monitoring (C 7.3 p.14 DC); (C 7.3 p.16 B) Specific conditions c) Neutered if older than 9 months Vet s advice to delay Prevention of mating and dominance behaviour

3 24.Housing apart from other dogs (C 24.1 p.22 DC); (C 16.2 p.26 B) Non admittance of un neutered dogs General conditions 9.Protection from pain, suffering, injury & disease (C 9.4 p.17 DC); (C 9.4 p.19 B) d) Up to date with vaccinations, parasite & worming treatments Vaccinations Immunity Retaining & updating health records Non admittance of un vaccinated & untreated dogs General conditions 7.Monitoring (C 7.4 & 7.5 p DC) e) Older than 6 months to board overnight General conditions 8. Animal handling & interactions (C 8.1 p.15 DC); (C 8.1 p.16 B) f) Not a listed breed in the Dangerous Dogs Act (1991) or Dangerous Wild Animals Act (1976) Other restrictions General conditions 8. Animal handling & interactions (C 8.1 p.15 DC); (C 8.1 p.16 B) 9.Protection from pain, suffering, injury & disease (C 9.4 p.17 DC); (C 9.4 p.19 B) g) Healthy and free of serious health conditions, injury or complex needs Notified conditions Non admittance of unhealthy dogs 15 Specific conditions h) Microchipped and carry a tag with your details on 15 3

4 25.Records (C 25.2 p.22 DC); 17.Records (C 17.2 p.26 B) General conditions 7.Monitoring (C 7.3 p.14 DC); (C 7.3 p.16 B) 8. Animal handling & interactions (C 8.2 p.15 DC); (C 8.2 p.17 B) Legal requirements Non admittance i) Able to attend an initial visit and settling in (socialisation/familiarisation) period Visits Settling In Health & Safety Policy General Conditions: 1.License Display (C 1.1 & 1.2 p.6 DC); (C 1.1 & 1.2 p.8 B) 3.Use, number & type of animal (C 3.1 & 3.2 p.6-7 DC); (C 3.1 & 3.2 p.8 B) 4.Staffing (4.1 p.7 DC);(C 4.1 p.9 B) Higher Standard Staffing Levels (p.7 DC) General Conditions: 1.License Display (C 1.1 & 1.2 p.6 DC); (C 1.1 & 1.2 p.8 B) General Conditions 5.Suitable environment- (C 5.6 p.11 DC); (C 5.6 p.13 B) 7.Monitoring p.13 DC; p.15 B) a) Licensed by B&NES Council & vet approved Number of dogs License details Staffing b) Insured with PetPlan Sanctuary Insurance cover Insurance details Insurance display c) Taking dogs off of the premises Numbers Dog rotation Lead training Emergency bags Car travel/transportation

5 General Conditions 5.Suitable environment- (C 5.9 p.12 DC); (C 5.9 p.13 B) d) Appropriate Supervision General Supervision Cameras and CCTV Arranging cover Extra supervision General conditions 4.Staffing (C 4.2 p.7 DC; C 4.2 p.10 B) e) Experience and training Training Experience General Conditions 5.Suitable Environment- (C 5.2 p. 9 DC); (C 5.2 p.11 B) (C 5.7 p.11 DC);(5.7 p.13 B) f) Designated areas & separation Viewing Uses of the designated areas Crates Free access General Conditions 7.Monitoring (C 7.3 p.14 DC); (C 7.3 p.16 B) 8. Animal handling & interactions (C 8.2 p.15 DC); (C 8.2 p.17 B) g) Settling in, familiarisation & socialisation Settling in procedure Familiarisation procedure Socialisation Dog fights General Conditions 5. Suitable Environment- (C. 5.5 p DC); (C 5.5 p.12 B) 6. Suitable diet (p.12 DC; p.14 B) h) Cleanliness & Hygiene Cleaning schedule Dog waste disposal Food hygiene Prevention of / control spread of disease Toys

6 Furnishings General conditions 5.Suitable environment (p.10 DC; p.12 B) 7.Monitoring changes in behaviour p.14 DC; p.16 B) Higher standard- Emergency cover so dogs are never left alone (p.14 B) i) Emergency procedures Evacuation procedure Evacuation practices Illness and injury Escape Sending a dog home Emergency care plan Registered with Rosemary Lodge General conditions 8. Animal handling & interactions p.15 DC; p.16 B) General conditions 5.Suitable environment (p8-9 DC; p B) 7.Monitoring, p.13 DC; p.15 B) Higher Standard Design & Layout (p.24 DC) Higher standard Two secure barriers between dog and any entrance or exit (p.28 B) Higher standard Ventilation (p.10 DC) j) Safety around children under 16 Children under 5 Older children Prior visits Walking & handling k) Risk assessment General Pest/vermin control Maintenance & repairs, grass cutting Extreme Weather Fire safety Prevention of escape Services Policy 35-6

7 General conditions 7.Monitoring - p.13 DC; p.15 B) Higher standard Plans for 2 walks per day min 20 mins each /alternative enrichment / access to secure open area (p.24 DC); (p.28 B) Higher standard Documented beneficial human interactions (p.24 DC) General conditions 5.Suitable diet (p.12 DC; p.14 B) 4. Administration & Records Policy General conditions 2.Records (p.6 DC; p.8 DB) 7.Monitoring p.13 DC; p.15 B) 5. Review & Complaints Policy General conditions 2.Records (p.6 DC; p.8 DB) Day care Boarding Our routine Exercise Activities Adjustments Nutrition Human interactions Equipment Bookings Notice Office hours Initial contact, Visits, Deposits Payment/invoices, cancellation Refunds/liabilities During & following settling in Damages Forms Prices How to make a complaint Contact us Contact B&NES council Licensing Department

8 These terms, conditions and policies set out the agreement between you, the owner, and us or we, Ten Acre Canine Cottages, the dog boarding and day care service (TACC). Owners must be the legal guardian of the dog and over 18 years of age. Relevant Legislation These terms, conditions and policies allow us to meet the requirements of the B&NES Dog Boarding Licence. For further information, please visit or ask to see a copy. Other relevant legislation we adhere to and helps to inform our policies include: DEFRA Department for Environment, Food & Rural Affairs (Animal Welfare, Protecting Pets) Animal Welfare Act (2006) Countryside and Rights of Way Act (2000) Control Of Dogs Order (1992) Dangerous Dogs Act (1991, 1997) Dangerous Wild Animals Act (1974) Fire Safety Order (2005) Environmental Protection Act (1990) 8

9 COSHH Regulations (1988) Controlled Waste Regulations (2012) Dog Fouling of Land Act (1996) Clean Neighbourhoods and Environment Act (2005) Dogs (Protection of Livestock) Act (1953) Microchipping of Dogs Regulations (2015) National Occupational Standards relating to Dogs 1. Admissions The following admissions policy ensures that your dog will be safe, have sufficient space, will enjoy his stay with us, have his individual needs met and reduce the risk of him become unwell or injured. All dogs admitted to Ten Acre Canine Cottages must be: a) Small to medium breeds only 9

10 Guidelines As a guideline, a medium dog (up to around 40lbs) would be able to fit in a medium sized (35 L x 23 H x 22 D/ 90cm L x 60cm H x 56cm D) crate comfortably. He or she should be able to stand up straight, lie out flat and turn all the way around without touching the sides. This doesn t mean that your dog necessarily has to go in a crate, but it is a fair way of determining larger sized dogs. A couple of examples of the medium sized dogs we would consider include a Beagle, Cocker Spaniel and Miniature Schnauzer. Consideration of larger breeds Larger dogs may be considered on a case by case basis depending on temperament and training as well as availability of suitable accommodation; although spaces are very limited as there is only one suitable place for larger boarding dogs in one of our cottages. Non admittance of larger breeds We reserve the right to refuse to admit a dog that we believe is too large for our accommodation or too strong for us to handle. This is to protect the welfare of the dog in question, other dogs in our care and our own safety. b) Friendly with other dogs and people, including children Other dogs To be considered friendly with other dogs, your dog must be able to walk alongside others on a lead without huge disruption such as lunging, growling or excessive pulling or barking that could cause a danger or would frighten other dogs. Other dogs must also be able to pass by their area without feeling intimidated and your dog must be relaxed in their presence. This is described as being non-reactive. 10

11 You must inform us via your registration form if your dog has a tendency to resource guard (become possessive), as this may mean they disagree over people, toys and beds etc; and inform us of any other behaviour issues that could result in disagreements with other dogs. Children To be considered good with children, your dog will have had positive previous interactions with children over 5yrs. Your dog will not show any signs of aggression, fear or distress towards them and will appear relaxed in their presence at the initial visit. Other people Please disclose any issues your dog may have around certain people on your registration form- this is particularly relevant for rescue dogs. Non admittance of aggressive dogs (V) We reserve the right to refuse to board a dog that has a history of aggression towards other dogs or people. This is to protect the welfare of the dog in question, other dogs in our care and our own safety. c) Neutered if older than 9 months All males should be neutered by 9 months, with the exception of a vet s advice to delay. This should be documented and shown as evidence. Prevention of mating and dominance behaviour If your un-neutered dog attends the setting, you understand that he or she will be separated from others to avoid unnecessary conflict from other males, mating and unwanted attention towards females. 11

12 We may not always be able to accommodate an un-neutered dog, so reserve the right to refuse admission on this basis. Un-spayed females accepted when out of season, although you agree that if she comes into season during her stay we hold no liability for pregnancy, and you may have to collect if this causes a problem with other dogs. Non admittance of un neutered dogs (V) We reserve the right to refuse your dog or expel from the setting if this issue causes an unreasonable nuisance to other dogs or your dog is unhappy or stressed with the arrangement; and is considered a temporary measure until such a time as he can be neutered. (VI) If a dog younger than 9 months shows signs of maturity and is causing problems with others, we may recommend a visit to your vet to discuss neutering. If the vet rules out other issues and is in agreement that neutering would resolve the problems, we may refuse admittance until such a time as your dog is neutered. d) Up to date with vaccinations, parasite and worming treatments Vaccinations Your dog s health record must be seen prior to admittance (ideally at the visit, but certainly no later than 2 weeks before arrival). The record must include confirmation that the dog is vaccinated against the following diseases: Canine Parvovirus, Canine Distemper, Canine Adenovirus, Leptospirosis Homeopathic treatments are not accepted vaccinations. Immunity Vaccinations must have been updated no fewer than 2 weeks prior to the visit to ensure immunity during your dog s stay. 12

13 Titre testing may be acceptable, if you can provide evidence that your dog is immune to the following diseases: Canine Parvovirus, Canine Distemper, Canine Adenovirus, Leptospirosis (V) Your puppy must have had its full course of vaccinations and built up an immunity, so should be at least 14 weeks old before admittance for day care. Retaining and updating health records (VI) We must be able to retain the health record during a boarder s stay, and obtain a copy for day care clients. (VII) You are responsible for keeping your dog up to date with vaccinations, parasite and worming treatments and agree to show us an updated health record at each visit or when updated, providing the relevant evidence. This will be recorded on your booking form/contract. (VIII) If health records do not show the required evidence, you may need to provide additional paperwork from your vet. Non admittance of non vaccinated and untreated dogs (VI) We reserve the right to refuse admission if evidence of immunity and relevant treatments are not seen. This is to protect the welfare of the dog in question, other dogs in our care and our own safety. e) Older than 6 months to board overnight and 14 weeks to attend day care Your dog needs to be at least 24 weeks old to board with us overnight and 14 weeks to attend day care, due to licensing requirements, immunity and the extra needs that puppies may have during the night. For further information, please visit 13

14 Non admittance of underage dogs We reserve the right to refuse admission if evidence comes to light that your dog is not at the specified ages to attend day care or board overnight. This is to protect the welfare of the dog in question, other dogs in our care and our own safety. f) A listed breed in the Dangerous Dogs Act (1991) or the Dangerous Wild Animals Act (1976) We cannot admit breeds of dog that appear on the above lists due to licensing requirements and the size and strength of the dogs in question. Dogs listed in the Dangerous Dogs Act (1991) include: Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and any crosses with these breeds. Other restrictions We also cannot admit any dog that has been bred or trained for fighting; or a dog whose owner has been found guilty of having it dangerously out of control. For further information, please visit and Non admittance of dangerous or out of control dogs We reserve the right to refuse admission if evidence comes to light that your dog is a listed breed or the owner is guilty of a related crime. This is to protect the welfare of the dog in question, other dogs in our care and our own safety. 14

15 g) Healthy and free of serious health conditions, injury or complex needs Notified conditions Dogs must arrive clean, groomed, healthy and free of any injuries or complex needs; excluding any medical conditions previously notified and discussed. You must disclose any health conditions and medication on your registration form. Non admittance of unhealthy dogs If your dog arrives with a condition that hasn t been notified, we reserve the right to refuse admittance. We also reserve the right to refuse admittance to dogs who have contagious conditions or medical needs we do not feel confident in handling, or require training. This is to protect the welfare of the dog in question, other dogs in our care and our own safety. h) Microchipped and carry a tag with your details on The law requires that your dog is microchipped and carries a tag with your contact number on. Your dog will also be provided with a Ten Acre Tag. We reserve the right to refuse admittance if your dog is not Microchipped or does not carry a tag with your details on. Due to short notice, no refund will be offered. i) Able to attend a prior visit and subsequent settling in period Prior visit & settling in 15

16 Prior visits are necessary for the following reasons: to ensure we discuss your requirements, expectations and these terms, conditions & policies; for you to view the premises and make sure you and your dog are happy with the arrangement; to determine your dog s size and suitability. Visits are by arrangement only. Please contact us to arrange a suitable day and time. A subsequent settling in period will then be arranged. Please see our settling in, familiarisation and socialisation section on page for more details. 2. Health & Safety In addition to our admissions policy, we provide further assurance of your pet s health and safety at Ten Acre Canine Cottages by employing the following measures: a) Licensed by Bath & North East Somerset Council & Vet approved Number of dogs At number 1 Ten Acre Cottages, we are licensed to board 5 dogs, inclusive of our own, and one room of which must only accommodate 2 dogs from the same family. Without our own dog and siblings included, 3 dogs are permitted. At number 2 Ten Acre Cottages, we are licensed to board 3 dogs. The above numbers do not include day care clients. Day care numbers are calculated as being accommodated in the barn area and we are permitted a maximum of 6 dogs, inclusive of our own. Without our own dog included, 5 dogs are permitted. 16

17 (V) (VI) Day care dogs may be permitted into the cottages if spaces are available due to lower boarder numbers. The maximum number of dogs allowed therefore is 12 dogs excluding our own. We do not exceed the numbers specified on our license agreement and do not keep animals other than dogs. License details (VII) Our license is held in both of our names Mrs Anne Tovey & Mrs Jemma O Brien, and the number is: 18/00010/ANBD. (VIII) If you d like to see further details of the license requirements, please ask to see a copy, or visit (IX) Our license is displayed at the entrance to each cottage, and the license number on our website, and on all new advertising following 1 st October Please let us know if these details do not appear to be displayed clearly and prominently. (X) We are permitted to offer dog day care and boarding only. Staffing (XI) We currently meet the higher standard staffing levels at 1full-time attendant per 6 dogs kept, which allows for the maximum 12 dogs we are permitted. In addition, we have 1 other full-time attendant and 2 more part-time. These individuals are competent and experienced family members who are aware of our policies, procedures and routines. Vet approved Mr. Chivers, a qualified vet from Rosemary Lodge has inspected both Cottages and interviewed both main carers to determine suitability for dog day care and boarding. Please ask if you d like to read the complimentary and favourable report. b) Insured with PetPlan Sanctuary 17

18 Insurance cover The policy covers public liability, professional indemnity, care, custody and control of animals, and loss or theft of keys Insurance numbers We have separate cover for each cottage. The policy number at No. 1 is:1s and the policy number at No. 2 is: IS For more details, please ask to see our insurance documents. Insurance display We display our insurance documents at the entrance of each cottage. c) Registered with Rosemary Lodge for 24hr veterinary cover 24 hour cover Your dog will always have access to 24 hour veterinary care. Rosemary Lodge is aware of our status as a dog boarding/day care facility and the procedures for contacting your usual vet to access records. They have confirmed that they can provide isolation facilities as necessary, charged to the owner. Contact details (V) The address of our emergency vet is: 24/7 Rosemary Lodge Hospital, Wellsway, Bath, BA2 5RL. Tel: reception@bathvetgroup.co.uk Permission (VI) You will need to indicate your consent for this surgery to be used above your own if necessary. 18

19 Please report any establishment that is not licensed and/or insured to their local council. We have worked tirelessly to ensure that your pet is in the safest of hands, and others that cut corners are undermining our hard work. Thank you. d) Taking dogs off of the premises Numbers Legally, we may walk up to 4 dogs per walker. However, we further ensure the safety of ourselves and our guests by only walking as many dogs as we have hands for, so a ratio of one adult walker to the maximum of 2 dogs. If we use the lanes, we only allow 1 dog per walker, due to the fact that they are narrow and traffic can be speedy at times. Dog rotation Depending on the types of dogs, their exercise requirements and the number of guests, this can mean that dogs are rotated for walks. However, if they are left for a maximum of 30 minutes, the dogs are: in their designated areas; someone is always on the premises and watches the cameras; and can enter the property via a spare key within seconds if there is an emergency. Lead training (V) Dogs are only walked off of the premises if they are suitably lead trained. This means that they do not pull excessively, can walk to heel, and are not overly distracted by other animals or traffic. This is necessary due to the narrow roads and for the safety of the dog and ourselves. If your dog needs extra training, until he or she is at a safe standard, they will be exercised in the gardens, paddock or play barn only. Leads are always used off of premises for legal, safety and insurance reasons. Extendable leads are permitted, but off lead exercise takes 19

20 Emergency equipment place in the gardens, paddock or play barn only which are enclosed and secure at all times. (VI) (VII) When we leave the premises, we always carry a bag with the following contents: spare lead, collar and harness in case something breaks; first aid kit including foil blankets, plenty of poo bags; collapsible water bowls; water bottle; money; personal alarm and fully charged mobile phone with emergency contact numbers and owners details. A first aid kit is also kept in the card. Car travel/transportation (VIII) (IX) (X) (XI) (XII) (XIII) (XIV) (XV) (XVI) When using a vehicle to transport dogs, we always ensure that they are appropriately restrained with a harness and seat belt or a dog crate suitable for the car and the size of the dog. Journeys are as short as possible, certainly less than 30 minutes. Crate fans, windows and air conditioning may be used to keep the dog at a comfortable temperature. We stop for toilet breaks as necessary. We will NEVER leave a dog unattended in the vehicle. We will not transport your dog if you have not indicated your consent on the registration form and will always seek your permission to take your dog on any outing that is not part of the normal routine. Our vehicles are insured, taxed and have up to date MOTs as per legal requirements. One car is always available on the premises for emergency transportation if dogs are resident e.g. to the vets. If for any reason, no vehicle is available, we will contact the vet and arrange a home visit or use a pet ambulance service. Owners may also be contacted to collect dogs depending on the reason. We do not offer a dog drop off or collection service at present. e) Appropriate supervision 20

21 General supervision Dogs are always supervised and someone is always on the premises. Whilst we are legally able to leave the dogs for up to 3 hours in 24; we aim never to have to do this, except in an absolute emergency. Dogs are not left unattended when feeding or playing with other dogs or toys. Cameras and CCTV Cameras are used when rotating dogs for walks or exercise, and if we cannot give 100% attention. At least one of us is left on the premises and can always enter the properties immediately if anything of concern is viewed. We also use CCTV surveillance around the premises. Arranging cover (V) (VI) As we are a family setting, inevitably there will be times that one or more of us will need to leave the premises. Everyday activities such as shopping or a rare day off are examples. If this is the case, for anything over 30 minutes (although someone is always on the premises perhaps in the next door cottage watching cameras); one of the five adults will arrange cover for each other and be physically available. Very occasionally if we all need to go out (e.g. a family wedding), we will usually give enough notice so that no bookings will be taken. However, with your express written permission, we may offer cover of a suitably experienced adult well known to us if there are no more than 4 dogs in one cottage. This can sometimes be the best option if you are away for a fortnight and only one night would stop your dog being able to attend for instance. Extra supervision 21

22 (VII) (VIII) Extra supervision is given to young dogs, older dogs and those with any notified medical conditions. In these instances, cover will be arranged to ensure the dog is never left, even when rotating walks. No dog may stay overnight if they are under 6 months old due to their additional needs. f) Experienced and trained staff Please ask if you d like to see our certificates. Training (V) We update Canine First Aid every 3 years and keep up to date with new information. We have done practical as well as theoretical courses taught by a Registered Veterinary Nurse. We are committed to continued professional development and have gained qualifications in Oplex Level 3 Basic Dog Training and have enrolled on AIM Level 2 Canine Health, Welfare & Behaviour and Dog Care Professional Training. Many more are planned. We discuss our knowledge gaps each year and plan to attend relevant courses. This policy is reviewed and updated regularly. Experience (VI) We have many years experience in caring for dogs including our own. The business itself is now over 3 years old. g) Designated areas and separation policy Viewing 22

23 Dogs are each allocated a designated area. You will be asked to view this area on your visit, and confirm that you are happy with the arrangement, and believe that your dog will be settled in that place. We allocate the areas depending on your dog s needs, size and normal routine, as you will have told us. Uses of the designated area The designated area will be an enclosed space in either a room or a large pen that allows your dog to retreat from others when he or she wishes, and will be where they eat, sleep and are confined to as necessary throughout the day. If your dog is crate trained, this may include an adequately sized crate. Each space includes a window and door or access to daylight and a gate. We separate dogs for the following reasons: for feeding to avoid any conflict; overnight when they don t have constant supervision; around arrival and departure times of other dogs to avoid escape; for nap times when other dogs may wish to be left alone; for time out if the dog is a puppy or is over excitable; in the event of any conflict between dogs and when dogs are being introduced to each other for the first time. There may also be other reasons, but we aim to confine for a maximum of 3 hours during the day, provided all dogs get along. Crates (V) Your dog will not be confined to a crate for longer than 3 hours in 24; or 1 hour in 8. To use a crate your dog must be trained to use it prior to their stay, happy to be in it and used to the way in which it will be used. Free access (VI) The long term aim is that your dog will get to know the others in the setting so they can have free access to the downstairs of each cottage, when they have close and constant supervision. However, 23

24 (VII) (VIII) your dog must be happy to be separated into their designated area when needed. You will need to bring your dog for a settling in period, so we can determine that the area is suitable for your dog. If your dog appears distressed when separated, or if it causes prolonged separation of dogs due to its behaviour, we will need to ask you, your back up carer (if during a settling in visit) or your emergency contact to collect. h) Settling in, socialisation & familiarisation Settling in (V) Your dog will need to attend a prior visit so we can determine his suitability for Ten Acre Canine Cottages. We will make sure that he fits the admissions criteria, so will check his size, breed and vaccination records; how he gets on with other dogs and people (on a lead) and to ensure that you are happy with his designated area and the facilities on offer. Following this, he will be invited back for a settling in period which will consist of ideally 2 separate day time visits and 2 overnight visits before you will be able to make a booking for a longer stay. Regular day care clients will be offered a trial month in which they may pay as they go, and neither side needs to give any notice if the arrangement doesn t work out. Following a successful settling in period, a contract will be drawn up and the client will then pay fees monthly in advance and both parties will need to give 4 weeks notice to terminate or change the agreement. The procedure is mandatory and we will not accept dogs who have not had a trial of at least 1 day and 1 night. During the settling in period, you will need to be available to collect your dog within 30 minutes if he becomes upset, or there are any other problems. We recommend therefore that you do not book any holidays during this time. 24

25 Socialisation You understand that not all dogs will get along, and whilst we make every effort to socialise dogs with each other (especially regular clients and puppies), in some cases this cannot happen. We also care for dogs of all different shapes and sizes so some may not be suited to shared play. We reserve the right to make our own judgement on this issue. Dogs will be separated from each other if necessary for their comfort. Dogs from different families are never left unattended together. Any behaviour that causes concern will result in immediate isolation and possible exclusion from the setting. Familiarisation procedure (V) (VI) Initially, the dogs in question will be allowed to meet each other through a barrier such as their designated area, the garden or paddock fences or a gate. This allows the dogs to feel safe, but still able to sniff each other and get familiar. The dogs will then be placed on leads and we will go for a walk. Finally, the dogs will be able to meet in the paddock for off lead play, if we feel confident that they get on well. Two adults will always be present for this first encounter in the event that intervention is needed. We match dogs together based on sizes and personalities, so they may not mix with every dog in our care. Sometimes, it can take a little while to find a new dog a play mate, but we try our best to make this happen, especially for day care clients. Some dogs prefer their own space, and this is respected. Usually, dogs are happy in each other s company by around 48 hours, or a few days of day care. However, some take longer. If it appears that your dog is not going to be happy around the others in our care to the point they are distressed at being separated, causing prolonged isolation from others, or becoming uncomfortable with their presence; we may have to ask you, your back up carer or emergency contact to collect. Dog Fights 25

26 (VII) Disagreements between dogs can happen, and are resolved quickly either between themselves without intervention, or by gently interrupting or redirecting the dogs in question e.g. a whistle or time out. However, any behaviour that causes concern such as unprovoked attacks, inflicting wounds or other injury, or prolonged antagonism, will result in immediate isolation from others, following the separation of the dogs in line with veterinary/first aid advice; for example, use of a personal alarm, water spray, a branch, a chair etc. In a worst case scenario either you, your back up carer (if during a settling in period), or your emergency contact will be asked to collect your dog. In extreme circumstances, a vet may be consulted and the dog transferred to the RSPCA in the event that your dog cannot be collected within 1 hour. We reserve the right to define concerning behaviour for ourselves. i) Cleanliness and hygiene Removal of dogs Dogs are removed from their areas during the cleaning process and only returned when the cleaning is completed and thoroughly dry. Cleaning schedule We ensure that each designated area (room or pen) is thoroughly cleaned each day, between each visitor, and as necessary with pet safe detergents and disinfectants. Beds and blankets are washed with pet safe detergents and disinfectants between each visitor or weekly, whichever is sooner. Carpets are washed with a pet safe carpet cleaner and disinfectant monthly, and as necessary. 26

27 (V) (VI) (VII) Food and water bowls are washed with pet safe detergent and disinfectant after each meal, and at least twice per day. They are also placed in the dishwasher at the end of the day. Toys are disinfected between each use with pet safe cleaning wipes and in the washing machine or dishwasher monthly. A dog s own toys will only be used by them, and will be returned to the owner at the end of the stay. All furnishings are capable of being cleaned and disinfected. Dog waste (VIII) We clear up dog poo as soon as it occurs with a standard poo bag. It is then placed into a small lidded bin which is emptied when full or at least once a week, and is disposed of with the normal household rubbish fortnightly as per advice from our local council. This means that waste is treble bagged. Food hygiene (IX) (X) (XI) (XII) We practice good food hygiene, having separate areas to prepare raw and cooked or dried dog foods to avoid cross contamination. Food bowls are removed as soon as the dog has finished their meal, and washed accordingly. If the dog grazes, dry food is not left out for more than 4 hours, and wet or raw food for 1 hour and bowls washed immediately. The hand washed and disinfected bowls are sterilised in the dishwasher in the evening. The dog may be offered another meal later on if he requires it. Food is stored in cupboards or drawers in the kitchen or utility room, separately from human foods and in pest/vermin proof containers. We also have special containers to store food in the fridge as necessary. Wet food is removed from tins into suitable containers for refrigeration. Owners are asked to bring only the food that is necessary for the visit, so we have enough room to store it properly and there is less chance of the food becoming a hazard to health. 27

28 (XIII) Any allergies or intolerances are notified on the registration form in order to ensure no dog is put at risk and in case more food needs to be purchased during the visit. Prevention of / control spread of disease (V) (VI) (VII) We follow our cleaning schedule, clear away dog waste immediately and practice good food hygiene in order to reduce the risk of dogs contracting illnesses. We also ensure that dogs are fully vaccinated, treated for worms and parasites, and free of infectious medical conditions before admittance. Dogs are also monitored daily via a health check noted in our routine, and throughout the daily activities, to watch for any signs of illness so action can be taken promptly as required. In the unlikely event of a dog becoming unwell in our care, we have facilities to quarantine until such a time as they can be collected. This avoids the spread of any illness that has been contracted. Whilst handling the sick dog, disposable aprons, gloves and shoe covers will be worn and disposed of hygienically between each visit to the animal. The dog will be given its own bowls, bedding and equipment that will be disposed of following its departure. Rosemary Lodge is also able to accommodate sick dogs in their isolation facilities, if the dog s condition becomes serious. We ask that you respond with the upmost urgency if you are asked to collect your unwell dog, to avoid infecting others. Bedding, blankets and furnishings that have been exposed to a dog that has been unwell will be disposed of hygienically. Procedures concerning the death of an animal If a vet determines that a seriously unwell dog requires euthanasia, we will inform the owner as soon as possible and will not authorise the procedure until such a time as consent is given. If the owner cannot be reached, and it is imperative to the dog s welfare; the emergency 28

29 (V) (VI) (VII) contact will be expected to consent on their behalf, as requested by the owner on their signed registration form. In the event that neither can be contacted, we will follow the advice of the vet on what is in the best interests of the animal to reduce pain and suffering. The event will be documented. We will only ever use a qualified vet to administer euthanasia. In the extremely unlikely event of a death on our premises, the dog will be taken immediately to a 24hr veterinary surgery and their own procedures will be followed. The owner will be informed at the first available opportunity. Any bedding or equipment that does not belong to the dog will be disposed of. Other items will be bagged and returned to the owner. The car used to transport the dog will be thoroughly cleaned and disinfected. We will also inform B&NES council Licensing Department so they can launch an investigation if required. Records of any illness or injury identified by us and the veterinary surgery, and the procedures followed will be available to inspectors on request. j) Emergency procedures Illness or injury during a stay Dogs will be taken to the vet immediately if they become unwell or injured whilst in our care. Depending on the advice given, the dog may be sent home if it poses an infectious risk to others, or would result in extra care that we cannot provide. No refunds will be offered. We will inform you as soon as is practical of the need to take your dog to the vet, however if you cannot be reached, your emergency contact will be approached to consent to any decisions regarding your dog s treatment. 29

30 Evacuation practice Periodic drills are carried out in order to practice the escape route and ensure all staff know what to do in an emergency. Evacuation procedure If we need to evacuate, we will take the dogs to the play barn, paddock or field, if it is not possible for the dogs to go to the next door cottage. We will call the emergency services on 999 or 101 at the first available opportunity. You or your emergency contact will need to collect at the earliest available opportunity. If this isn t possible, your dog may be transferred to another boarding facility, or the RSPCA. Escaped or stolen pets I) In the very unlikely event that a dog managed to escape or was stolen, at least one member of staff will be left on the premises to supervise the others and look out for the dog s return. Others will search for the missing dog. II) III) If the dog is unable to be located quickly, the local dog warden will be contacted on as well as the surrounding community and B&NES council Licensing Department, and arrangements will be made for all other dogs to be collected. The owner of the missing dog will be contacted as soon as feasible. We would then immediately review our risk assessment policy. No dogs will be able to return to the setting until an investigation has been carried out by B&NES council. Emergency care plan In the extremely unlikely event that all five of us are taken ill or otherwise unable to attend to the dogs, our designated key holder, Mrs 30

31 (V) (VI) Adrienne O Brien will enter the properties and care for the dogs until such a time as they can be collected. If they cannot be collected within the hour, arrangements will be made to transfer them to an alternative facility using the website as a starting point, or in extreme circumstances, the RSPCA. RSPCA contact details: The Avenue, Claverton Down, Bath BA2 7AZ; Tel: Mrs O Brien will have access to this document, emergency numbers displayed in the properties and our usual routine. Registration and booking forms etc will be readily available in a secure place only known to her and the five of us, so she would be able to make contact with the necessary owners. She is also aware of the location of any equipment/food needed and our security and transport policies and procedures. Mrs O Brien lives within 30 minutes of Ten Acre Canine Cottages, so can reach us quickly. Emergency carer contact details: Mrs Adrienne O Brien, 83 Quarry Rock Gardens, Claverton Down, Bath, BA2 6EG; Tel: k) Safety policy around children under 16 Children under 5 There are no children under 5 on the premises. Young children of visitors will not be invited during the hours that guest dogs are resident. If there is an unexpected young visitor, dogs will be temporarily confined to their designated areas/crates. Older children 31

32 (V) Older children are briefed on appropriate behaviour around dogs and are expected to keep to the house rules that ensure safety such as no running or loud play in the house. Calm and quiet is encouraged and play upstairs or outside (when dogs not also outside). Toys that pose a risk to dogs such as those with small parts are to be kept upstairs, and risk assessments occur periodically throughout the day to ensure safety at all times. Children are encouraged to keep the house clean and tidy and are aware of hazards to dogs such as small parts and poisonous human foods etc. Visiting children must be either accompanied by a parent or there will be at least two adults in the house to ensure adequate supervision and guidance. Children are never left unattended with any dog and receive appropriate guidance and education around the handling of dogs. Dogs are confined to designated areas/crates if 100% attention cannot be given. Prior visits (VI) Guest dogs are introduced to resident children on a lead/behind a barrier at the initial visit to observe the interactions. Any dog that shows signs of nervousness or aggression will not be admitted to the setting, and any signs observed during the settling in period and beyond will be taken extremely seriously. Walking and handling (VII) Children are not permitted to walk dogs off of the premises, but are involved in gentle handling, play and training on the premises to ensure that the dogs get used to them and do not perceive them as a threat. l) Risk assessment I) We always assess all areas that are accessible to dogs daily, before they are allowed outside in the morning and whilst cleaning the cottages when the dogs are moved from their designated areas. 32

33 II) III) IV) In particular, we check for damaged toys, equipment or bedding, sharp edges, standing water, the need for extra cleaning, possible escape routes and evidence of wild animal activity and act accordingly to minimise or eliminate any risk. Any areas of concern are addressed immediately and dogs are not permitted where the problem has occurred until it is considered safe again. E.g. dogs not allowed in paddock area if a fence has blown over, until it has been replaced. Major maintenance and repair jobs may involve dogs being sent home or cancelled if it is not feasible to continue our normal routine and keep safety standards, until the work has been completed. Fire safety V) Fire guards are used for our multi-fuel burners. VI) VII) VIII) IX) Smoke and carbon monoxide detectors are in constant use and tested frequently. Fire extinguishers are readily available. Exits are kept free of obstructions. Fully charged mobile phones with emergency contact details and relevant services are carried at all times. X) Leads are kept nearby each designated area in the event that a swift exit is needed. Pest/vermin control XI) If evidence of rodents, vermin or other pests are found on the premises, we will inform the Environmental Health Department at B&NES council (pest control services) on or council_connect@bathnes.gov.uk and follow their advice and/or arrange an appointment in order to eliminate the problem. Prevention of escape 33

34 IV) Our gardens, exercise paddock, play barn and cottages are all enclosed and secure at all times and have at least two barriers to escape. All doors and gates are lockable and we have CCTV surveillance and indoor cameras. Dogs always carry a tag with our details on, as well as their own. Controlling temperatures We have a range of methods that we use to ensure that your dog is kept at a comfortable temperature at all times. These include, but are not limited to: boarding all dogs within the house at night; using blankets, pet safe heating pads and safely guarded fires and heaters during cold weather; and using crate fans, paddling pools and dog safe ice lollies during hot weather. We may move your dog to a different area. In very hot weather, they may be moved to the barn where it can be made cooler; or from the barn to the cottages in very cold weather for example. Restrictions on exercise During extremes of temperature, you agree that your dog may be restricted to walks during early morning and late evening, or restricted to the play barn only to prevent overheating or hypothermia. Monitoring dogs (V) (VI) (VII) (VIII) Dogs will be monitored throughout the day via our routine health and grooming checks to enable us to spot the signs of injury and ill health as quickly as possible. We also monitor food and water intake. If anything of concern is found, it will be recorded, monitored closely and a vet will be consulted. Our emergency veterinary procedure will be followed in the event of sudden illness or injury. 34

35 3. Services a) Day care availability We are available for day care 7:30am 6:00pm weekdays and 8am 5:30pm weekends subject to negotiation. Contracts will be drawn up for specific agreed times. 4 weeks notice is required of any changes/cancellations. b) Boarding availability We are available for boarding all through the year. Special days such as Bank Holidays and Christmas Day are available, but incur extra charges. No drop offs or collections on Bank Holidays. Minimum stay of 1 day (7:30/8:00am 5:30/6:00pm) and 1 night (5:30/6:00pm 7:30/8:00am). c) Our routine We try our best to keep to the following routine to ensure that the dogs feel safe and secure and get all of their needs met. For this reason, we ask that you consider these timings when planning your drop off and collection times. You will be asked to review this routine and note any exceptions or changes on your registration form. We will meet to discuss an alternative plan if necessary. Normal Autumn/Winter Routine 35

36 Time Activity 6:30am Garden toilet break (on lead to avoid rigorous exercise before breakfast and minimise the risk of bloat*) Toilet opportunity 1 7:00am Breakfast 7:30am 9:30am Rest time** (to allow breakfast digestion and whilst day care clients arrive) Exercise paddock/garden toilet break (if breakfast is eaten early, time will be given for an off-lead run from 8:30am*) Off lead opportunity 1(20 mins per dog) Toilet opportunity 2 9:30am 10:30am Cuddle time*** (including grooming & health check as necessary). Human interaction*** opportunity 1(20 mins per dog) 10:30am- 12:30pm Walk**** (on lead) OR Exercise paddock On lead stimulation opportunity 1 OR off lead opportunity 2 (20-40 mins per dog) Toilet opportunity 3 12:30pm 2:30pm Rest time** (to allow recovery and recuperation from walk and aid lunch digestion) 36

37 Lunch/enrichment toys (small snack e.g. dentastix or some kibble in a kong or puzzle toy for most dogs) Enrichment opportunity 1 2:30pm 3:30pm Enrichment activities (games/agility activities in the barn or sensory gardens). Enrichment opportunity 2 (20 mins per dog) Toilet opportunity 4 3:30pm 5:30pm Walk**** (on lead) OR Exercise paddock On lead stimulation opportunity 2 OR off lead opportunity 3 (20-40 mins per dog) Toilet opportunity 5 5:30pm 7:30pm Rest time** (to allow recovery and recuperation from walk, aid tea digestion and whilst day care clients depart) Tea 7:30pm 8:30pm Exercise paddock Off lead opportunity 4 (20 mins per dog) Toilet opportunity 6 37

38 8:30pm 10:30pm Cuddle time*** (including grooming & health check as necessary). Human interaction*** opportunity 2 (30 mins 2hrs per dog) 10:30pm 11:00pm Garden toilet break 11:00pm Bed time Time Activity 6:30am Early morning walk **** (on lead) (to avoid excess heat) On lead stimulation opportunity 1 OR off lead opportunity 1 (20-40 mins per dog) Toilet opportunity 1 8:00am Breakfast 8:30am 9:30am Rest time** (to allow breakfast digestion and whilst day care clients arrive) Exercise paddock OR play barn (if very hot) (day care) /garden toilet break (boarders on lead to avoid bloat*) Off lead opportunity 1(20 mins per day care dog) Toilet opportunity 2 38

39 9:30am 10:30am Cuddle time*** (including grooming & health check as necessary). Human interaction*** opportunity 1(20 mins per dog) 10:30am- 12:30pm Exercise paddock OR play barn (if very hot) Off lead opportunity 2 (20-40 mins per dog) Toilet opportunity 3 12:30pm 2:30pm Rest time** (to allow recovery and recuperation from exercise and aid lunch digestion) Lunch/enrichment toys (small snack e.g. dentastix or some kibble in a kong or puzzle toy for most dogs) Enrichment opportunity 1 2:30pm 3:30pm Enrichment activities (games/agility activities in the barn or sensory gardens. May include paddling pools etc). Enrichment opportunity 2 (20 mins per dog) Toilet opportunity 4 3:30pm 5:30pm Exercise paddock OR play barn (if very hot) Off lead opportunity 3 (20-40 mins per dog) Toilet opportunity 5 39