1) Booking and Payment 2) General terms and conditions 3) A Dog s Holiday. Booking and Payment

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1 1) Booking and Payment 2) General terms and conditions 3) A Dog s Holiday Booking and Payment (1) Introduction: We want you to enjoy your holiday here at Le Jardin du Berger and somehow having Terms and Conditions makes it all sound very impersonal and perhaps a little unfriendly. However, these Terms and Conditions are important and will clarify what you can expect from us as your hosts, and what we expect of you, our guests. These Terms and Conditions will help us to maintain our accommodation to a high standard for future guests, to keep our grounds, pets, the pets belonging to our guests and our guests themselves safe and comfortable. We ve tried to keep it short and sweet, but there are some important points we need to cover. In proceeding with placing a booking, you must confirm that you are agreeing to the Terms and Conditions set out below. The Owners of Le Jardin du Berger are Bronwen and John Shepherd (see the info sheet Are we who we say we are? Can you trust us? ). The Guests are the people staying in the holiday cottage that has been booked; each one must understand and abide by the Terms and Conditions below. The Lead Person is the person booking the holiday the person taking responsibility for the booking and the other guests. This person should be at least 25 years of age. (2) Is Le Jardin du Berger right for you? You need a car to reach our property it is not accessible by bus. We are keen to provide a peaceful holiday; the holiday accommodation is furnished and equipped for a specific number of guests; the maximum occupancy of Le Pommier is 6 people, and of La Maison d'été, 4 people. These numbers must not be exceeded - extra guests/ visitors either for the whole holiday or for odd nights/days are not allowed. If these set numbers are exceeded you may be asked to leave immediately and will not be refunded. Only the people originally listed when making the booking, will be allowed to stay at the property. (3) Payment: To confirm your booking we will ask for a non-refundable deposit of 25%. Final payment is due 8 weeks before the start of your holiday. We will send out a reminder before the final payment is due. Final payment is by Bank Transfer or by cheque; if you wish to pay by cheque it must be sent out in time for it to clear

2 before the 8 week deadline. LATE PAYMENTS: If Final Payment is not received at least 8 weeks prior to your arrival, we will assume your booking has been cancelled. See cancellation below. Where bookings are made within 8 weeks of arrival, the full cost of the accommodation and the refundable Damage Deposit (see below) must be paid in full at the time of booking. Included in your holiday cost - Linens and towels, electricity, water, gas are included in rental rate. (4) Refundable Damage Deposit: When you pay the final installment of your holiday, we will also request a 200 Refundable Damage Deposit for The Pommier, 100 for the Maison d'ete. This will be refunded within 7 days (usually within 48 hours) of your departure providing the conditions listed under (3) on our General Terms and Conditions are met. (5) Cancellation: Cancellation by you - Should you have to cancel your holiday, we require all cancellations to be by to info@lejardinduberger.com. It is the responsibility of the Guest to check that the signed cancellation has reached the Owners - cancellations are not deemed to be logged until you receive a reply from us. Cancellation charges: The 25% deposit is non-refundable However, once we have been notified of your cancellation, if the cancellation is made between the time of booking and 8 weeks (or 60 days) before the start of your holiday we will attempt to re-let the property. If we are successful in re-letting, we will refund all money paid so far, less a 50 fee. If the cancellation is made less than 8 weeks before the start of your holiday you will not receive a refund, unless we manage to re-let the property, which we promise we will try to do! We may have to reduce the price to do so, depending on the notice given. If we are successful in re-letting, we will refund you the difference between the original price and the reduced price, less an admin fee (to cover extra advertising, to re-let it!) of 50. Cancellation by us - It is highly unlikely that we will have to cancel your stay However, people do fall seriously ill, and people die. Dramatic as it may seem, houses do burn down and are struck by lightening So, if we have to cancel your holiday please rest assured that it would only be in extreme circumstances and we would of course refund any money you have paid. However, our liabilities are restricted to this we are not liable for any other costs involved such as car hire or flights. Should circumstances permit, we will do our utmost to help you find alternative accommodation. (6) Holiday Insurance:

3 We strongly advise you to take out comprehensive holiday/travel insurance. These Booking and Payment Details were updated on 1st April >>> General Terms and Conditions: (1) Access, parking, arrival and departure: Access: Hopefully, you ll find our directions useful we are easy to find and only 10 minutes away from the N10 major road, despite being away from it all! When you arrive at the property, the access is through our small woodland. There is a track only short! which is a little uneven (no tarmac) and bumpy. We use this road every single time we leave our house and have had no problems at all. However, if your car is particularly low you might wish to discuss this with us before booking. Parking: Le Jardin du Berger has a designated parking area so that the views are not spoiled by cars! There is space for four cars two for Le Pommier and two for La maison d'été. The parking is unsuitable for vehicles larger than a car. Arrival: Your holiday home will be available from 4pm on your arrival date. The Lead Person MUST be present at check in and checkout and the keys will be handed to them. If you are expecting to arrive after 7pm or if you are delayed on your journey please contact us by telephone or text to inform us. At the end of your stay: The cottages must be vacated by 10am at the very latest on your departure day. This is in order for us to prepare the property for the next guests, so we do hope you understand that this time is non-negotiable. Please let us know your anticipated departure time the day before you leave; the lead party must hand the keys to us in person at departure. (2) Safety issues: Smoking is not permitted inside either of the gites nor around the swimming pool, communal gardens or woodland. If you use the BBQ please make sure you are careful not to light it next to plants, fences and trees and do not leave it unattended until it is no longer a threat. Please ensure all doors and ground floor windows are closed - and locked where possible - whenever you leave the

4 property/grounds. Please do not hang clothes wet or dry - on the heaters (except on the towel heaters in the 2 shower rooms in Le Pommier). (3) Refundable Damage Deposit: We have a duty to all our guests to ensure that their holiday accommodation is good quality, with clean and damage-free equipment, furnishings and linen so they can have a comfortable stay. When you arrive for your holiday, the accommodation will be clean and ready for you. If we have missed something, and you notice something damaged or broken, PLEASE inform us immediately. At the end of your stay, please leave everything clean, tidy and undamaged beyond of course normal wear and tear. We will check the gite after but on the same day as - your departure and should everything be in order, we will arrange to return your Damage Deposit you should receive it within 7 days (usually within 48 hours). Force Majeure: The Owners will not accept liability and no compensation or any other payment will be made if any cancellation or change to your booking is necessary due to events out of our control including terrorist activities, industrial disputes, natural and disasters, fire, flood, adverse weather conditions, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, loss of mains electricity or gas supplies, or any other events beyond our reasonable control. These General Terms and Conditions were updated on 1st April A Dog s Holiday We want you and your dog to enjoy your holiday together here at Le Jardin du Berger. Holidays are special and, lt s face it, why should your dog miss out on the fun and relaxation?! At the same time, we strive to offer high quality accommodation and want to offer all our guests those who love dogs and those who don t necessarily feel the same! a comfortable holiday experience. For this reason, we have compiled separate Terms and Conditions for people who wish to bring a dog/dogs with them. Before booking or enquiring please read through this list (below) and only if you agree to the Terms and Conditions here (as well as our General Terms and Conditions) should you proceed with your booking. We are dog owners, we are responsible guests when we travel so please don t be offended by this list it does not mean that we think you don t know how to look after a property! We just want to be clear about our expectations

5 A maximum of TWO well-behaved dogs are allowed in Le Pommier, and ONE well-behaved dog in La Maison d'été. There is no charge for a dog/s. However, we will request an extra Damage Deposit of 50 per cottage. Dogs must not be allowed on the sofa, armchairs or beds, nor are they allowed upstairs. On no account should you allow them to use one of our throws or blankets. The next guest might be allergic to dogs and with the best will in the world, cleaning does not thoroughly remove dog hair from soft furnishing we hope you understand the need to comply with this. Le Jardin du Berger is mainly unfenced we have beautiful views over the countryside and do not want to spoil these views with fencing. So, please keep your dog on a lead at all times unless you can be certain that he/she will stay with you in your private (unfenced) garden/terrace. However, we have a woodland a few metres along our driveway. You are welcome to allow your dog to wander and play there, although be careful because it is not fenced and leads onto open fields. Please use a relevant flea and tick treatment in good time for your arrival. He/she must be healthy and up-to-date with vaccinations. Under no circumstances do we accept dogs classified in France as Dangerous Dogs in both Categories 1 and 2. Neither do we accept Staffordshire Bull Terriers. Category (1) They are dogs whose appearance is of American Staffordshire terrier (pit-bulls), Mastiff (boerbulls) and Tosa types (i.e. without pedigree). Category (2) They are dogs of American Staffordshire terrier, Rottweiler, and Tosa breeds (i.e. with pedigree), and dogs of a Rottweiler type (without pedigree).

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