WELCOME TO THE CAMP KCS FAMILY. Introduction WHY CHOOSE CAMP KCS? A qualified staff that will cater to the specific needs of your pet

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1 A D V A N T A G E S O F U S I N G C A M P K C S WELCOME TO THE OWN & OPERATED BY TWO VETERINARY ASSISTANTS CAMP KCS FAMILY COMPLETELY CLIMATE CONTROLLED FACILTY SPACIOUS KENNELS OPEN DOOR POLICY CURTIOUS AND KNOWLEDABLE STAFF ON SITE PET STORE EXCEPTIONAL CUSTOMER SERVICE I N S I D E T H I S P A C K E T : Meet The Owners 2 Personal Care Our Store Vaccine Requirements Our Pricing Our Hours E-boarding Feedings PA Dog Law FLOK & Referral Programs What to expect on your first visit. New Client Form 8 Our Message Your Gift (10% Off) W E L C O M E P A C K E T Introduction ongratulations on your C first step toward a wonderful experience for your pet. We are delighted that you have chosen to learn more about our facility. We hope you will find this packet full of information. Hopefully we will be able to cover all aspects of our services. It is our mission to give your pet the best boarding experience possible. We are your full service pet boarding and supply service. Specializing in the safety, comfort and well being of your pet. In addition, we offer camp programs, grooming, pet supplies and daycare for your convenience. Your pet will feel comfortable while in our facility. We will give your pet one-on-one interaction. As a daily regimen your pet will receive personal attention, meals will be served according to your directions, and as trained veterinary assistants we can monitor the health of your pet. Our facility is design to be completely climate controlled. Cool and comfortable in the summer and warm & cozy in the winter. We also take pride in the well-designed kennel facility. With music playing throughout the day for the animals to enjoy, then in the evening Lights Out for a peaceful comfortable night. We have an indoor area where dogs can be exercised and play off the leash and out of the elements, as well as a fenced-in backyard for outside play. Modern yet inviting, set right in the heart of the Pocono Mountains. We are conveniently located 3 miles from WHY CHOOSE CAMP KCS? O C T O B E R the Pocono Raceway. Our property is situated on 7 country acres. Dogs will be individually leash walked, Yes I said walked. We believe that dogs enjoy themselves a lot more when they have tons of people time. We walk our guests three times a day to move around and have interaction with us. We would be glad to answer any of your questions or concerns. Please ask us for a tour today. We provide boarding for dogs, cats, birds, ferrets and more. If this packet has not answered all of your question, please call (570) or you can visit our Frequently Asked Questions Page here FAQ s Frequently Asked Questions A qualified staff that will cater to the specific needs of your pet We will make your pets stay fun, friendly, comfortable & safe

2 P A G E 2 KAREN V. - CO-OWNER OWNED AND Karen graduated high school in New York City and then pursued a career as a laboratory technician at Advanced Career Training. She then went to work at Oradell Animal Hospital in New Jersey for 2 years as a laboratory technician. Karen then moved to Pennsylvania where she worked for 8 years as a veterinary technician at Creature Comforts Veterinary Service. Karen has two children and a tremendous love for animals and always has their best interests in mind. After 8 years at Creature Comforts Karen decided to open up a business catering to animals. Karen is a great asset to the kennel, with her knowledge of animals and their behavior, she can easily read them and know what they want. With her veterinary background she is able to assess your pets comfort and quickly acts on making them as comfortable as she can. While present at the kennel she will supervise your pets care and the staff that will interact with your pet. Karen will oversee the daily responsibilities of our staff members assigned to your pet. OPERATED BY TWO VETERINARY ASSISTANTS CHRIS W. - CO-OWNER Chris went to school in Philadelphia and pursued many job interests. She then moved to the Poconos where she discovered what she really enjoyed was working with animals. With no knowledge of veterinary medicine, she started working at Pocono Lake Animal Hospital which taught her many skills. After working with Dr. Miller for two years she had the opportunity to further advance her emergency medical skills by working for Creature Comforts Veterinary Service where she stayed for six years and then decided to pursue opening her own business and is currently working for a veterinarian as well. With her extensive knowledge of animal health, as a veterinary technician she can closely watch over your pet while they are in our facility. In Addition, Chris has completed her CDTI (Certified Dog Trainer & Instructor) at Penn Foster and has a vast knowledge of anima behavior. Chris also helps assess your pets comfort while in our facility and supervise the care of your pet. Furthermore, Chris helps make the business end of the kennel run smoothly, including the setup of our information packets, kennel boarding software, the website and the online boarding.

3 Personal Care & Special Needs P A G E 3 We will take care of your pet like they are our own. Special-needs pets are no problem. While in our care we will continue any basic medications at no extra charge. There is extra charges for all other extensive care. We will monitor your pet with or without medical issues and we can act on any and all emergencies associated with any illnesses. If needed, we will transport your pet to the veterinarian of your choice within our area (15 miles). This is a service we provide when your dog is boarding with us at No Charge You can feel safe whether your pet is healthy or has medical issues, that we will respond immediately. Issues we are familiar with and can monitor but not limited to: Diabetes Kidney Failure Post Surgical Addisons Disease Cushings Disease Hypo/Hyper Thyroid Urinary Issues Extra fees will be applied for extensive treatments and are not limited to: ( i.e. Fluid Therapy, Wound Care, Ear Cleanings, Tooth Brushing, Flea Preventative Application, Etc) There is also a fee if your pets must be separated for feedings. Good Food, Our Store Makes For A healthy We believe that Good food makes for a healthy pet that is why we sell high quality foods: Taste of the Wild Fromm Merrick Triumph Bones Evanger s And much more Our store is full of many different items including: Toys Treats Supplements Beds Collars & Leashes If our selection of in-store items is not what you are looking for then please ask us about getting it for you. We can special order almost anything. We will match or beat pricing if possible, just bring in a receipt from the other supplier. If you like our service and pricing we can also stock those items for you. We will do our best to accommodate any request you may have. Pet Vaccine Requirements Dog Vaccine Requirements DHLPPC (Distemper) Bordetella (Kennel Cough) Rabies All must be up to date and proof brought with you for boarding. Cat Vaccine Requirements FVRCP (Distemper) Feline Leukemia Rabies If you want your kitty to run free in the cattery, then a Negative Feluk/FIV is required. Must present proof for all of the above. Other Pet Vaccines Pets such as pocket pets, ferrets, birds and rabbits. Are required to have no vaccines or very minimal. These pets are only required to have what is required by your vet. For Example: Ferrets, only get Distemper & Rabies while a Birds gets no vaccines. It is important and required to have the Bordetella vaccine administered at least 5 days prior to boarding. If your pet is not vaccinated for bordetella, get them vaccinated today. Be ready for that emergency boarding visit.

4 P A G E 4 Boarding and up Cats Exotics Daycare Our Pricing Multiple Dog pet discount (same cage only) Multiple Cat Discount *Extended stay discount (10-21 days) *Extended stay discount (>21 days) Senior Discount (55 & older) *First Time Visit *Cannot be combined with any other discount unless otherwise noted. There is an additional charge, if your dogs must be separated for feedings. After hours pick-up & Drop-off Request (This request is available depending on Staff availability) Must be approved by management. Cannot guarantee Grooming Services Nails Only Anal Glands Ear Cleaning Clip & Clean (hot Spot) Other Services Massage Therapy (15 minutes) Physical Therapy (10 Minutes) Medication Administration (Basic) Bordetella DHLPP Application of Flea Preventative Miscellaneous extensive treatments, but not limited to: Wound care, Fluid therapy, tooth brushing, Ear Cleaning, Eye treatment, Etc. If your pet is found to have Fleas while in our facility, They will be required to have a flea bath at the owners expense. Please make sure your pet has no fleas prior to boarding. $27.00/night $30.00/night $15.00/night $10 $15 $ % Off Second dog 20% Off Each 10% discount 15% discount 5% off 10% off 5.00 / day $20.00 $15.00 $20.00 $ $20.00 $15.00-$25.00 $25.00 $15.00 No Charge w/ Boarding $25.00 $25.00 $5.00 $2.00-$5.00 Per treatment Additional to Boarding $ Our Hours Regular Hours Monday through Friday 8:30 a.m. to 11:45 a.m. 2:30 p.m. to 3:45 p.m. 7:30 p.m. to 8:15 p.m. Saturday 8:30 a.m. to 11:45 a.m. 2:30 p.m. to 3:45 p.m. NO EVENING HOURS Sunday 10:00 a.m. to 11:45 a.m. 2:30 p.m. to 3:45 p.m. 7:30 p.m. to 8:15 p.m. Closed On These Holidays New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Closed On These Holidays Christmas Eve New Years Eve No Evening Hours Payment Methods Accepted Personal Checks Cash Please be advised! We use Resubmit for all check payments. There is a $30.00 Fee for all returned checks.

5 P A G E 5 What is E-boarding E-boarding is a fast, easy and convenient way for you to make a boarding appointment online. You can use this option 24 hours a day, seven days a week. For example; it is 9pm and you forgot to call our office, just go to our website and click the E-boarding link. By using the online request form, you can schedule multiple pets and make multiple appointments with one form. You can also request services while your pet is boarding at our facility. When using this option please make sure you add us to your allow list as you will receive a confirmation that may end up in your SPAM folder. Address: kcsbrdg@gmail.com Please Note that boarding appointments can only be made via our office or our online form. Boarding requests through Facebook or any other means, will not be honored. E-BOARDING Feeding the Food For Thought nel has on hand can get bowel issues. These problems cause diarrhea and constant days of this could potentially lead to dehydration. We have the ability to refrigerate and heat food, so if your pet has special feeding needs, we can help. same food even while kenneling is extremely Feeding the same food even while kenneling is extremely important. Not all dog owners understand the problems associated with changing foods suddenly. When kenneling your dog, you should bring their own food. The reason for this is very simple. A dog who is not used to the food that the ken- That is why we highly suggest bringing your own food during your pets stay, although it is not mandatory. For dogs who are used to changes in food, don t usually have any issues. Pets who stress easily will have an easier time if they have their own familiar food. If bringing your own food please have food in sealed containers, clearly marked with your pets name on it, as well as any scoops you send with your pet. If you have questions about the feedings please do not hesitate to ask. important. Pennsylvania Dog Law All dogs three months of age or older must be licensed. Licenses are issued by the County Treasurer All dogs must be under control and must not be allowed to run at large. Dogs are personal property, and owners are responsible for damages caused their dog. ed to a local humane organization or the police. It is illegal to abandon or attempt to abandon any dog. No dog under seven weeks of age may be sold, traded, bartered or transferred. You may not place any poison or harmful substance in any place where dogs may easily eat it, It is illegal to mistreat or abuse any animal. Violations should be reportwhether it is your own property or elsewhere. Owners of dogs and cats 3 months of age or older are required to have a current rabies vaccination. It is illegal to interfere with an officer or employee of the Pennsylvania Department of Agriculture engaged in enforcement of dog laws. Dog Law & Your Pet

6 P A G E 6 Loyalty Program Frequent Fetcher Every time you make a purchase or check-out you will receive reward points that will earn you money off future invoices. Our computer does all the work, there is nothing for you to do. Only 800 points may be redeemed at one time. If you would like to collect them for a bigger discount. Referral Program If you are happy with our service and give us a referral, as a thank you will automatically earn 400 points once that client completes a boarding stay. For every dollar spent you will earn a point, for example: If your invoice is $ you will earn 137 points. Once you have reached 400 points you can redeem for $10.00 off All you have to do is make sure that client lists you as the referral (first & fast name) required Daycare Program Our daycare program is specifically designed with your pet in mind. All dogs need energy release and daycare is a perfect way to do that. Whether you work long days or physically unable to run your dog this is perfect for you. Let them come join the fun with our other friendly daycare visitors. Our facility has a outdoor play area that is 80x60 for a romping good time. We also have an indoor play area for those bad weather days. Your dog must be dog friendly in order to play with other dogs. But we also have playtime with the staff for those pups who just need an outlet but are not so friendly with other dogs. Ask one of our team members for more information. Let your pet get in on the fun The form on the next page is the one we need returned to us with a copy of the vaccines. You may also complete this online at Our Monthly Newsletter We now publish a monthly newsletter filled with information regarding pets, with promotional offers only available to our newsletter subscribers. Each month we will cover a certain topic. We will give the information on that sub- ject right at your fingertips. We will also give you pet stories when possible. Also we will periodically be including special discounts only to the recipients of the newsletter. Please take a moment to sign up for the newsletter by going to our website at and clicking on the newsletter link. Informational & Promotional Newsletter

7 P A G E 7 Owner First Name: Last Name: Mailing Address: City: State: Zip: Home Phone: Cell Phone: Drivers License # & State: Emergency Contact: Emergency Phone: Would you like conformations sent to you by text message as well, if so Number and Provider needed: CANNOT SEND WITHOUT PROVIDER Text message #: (if same as cell write same) Provider: Address (for Conformations) How did you hear about us: Yellow Pages Sign Internet Friend, Who? Veterinarian Pet Information Pet's Name: Species: Breed: Color: Sex: Male Neutered Female Spayed Birthdate: Weight: Special Instructions: Does your pet have a microchip? Microchip maker: Microchip Number: THIS SECTION IS FOR DOGS THAT ARE BOARDING Your dog s behavior/personality (if you have a cat, please skip this section) Is your dog people friendly? Has your dog ever been to doggie daycare? Has your dog ever had a bite incident? Is your dog, dog friendly? What does your dog like for fun? Would like them to be Introduced in playtime? Feeding Instructions Will you have your own food: Yes No How Much (cups): Please explain How Often: AM Noon PM Is your pet on any medications: Please List I certify that the above information is true and that all pertinent information about my pet has been given. I agree not to hold Camp KCS responsible for any problems that arise due to information not given. I also understand that a copy of my pet s vaccines must be present at time of check-in and that all vaccines are up to date including Bordetella. By signing on the line below I agree to the terms stated above. Signature: Date

8 P A G E 8 What to expect on your first visit Your first visit to the kennel is the most important and time consuming. It is important to make sure that you have everything for your pet that the kennel will need to take care of them. When you arrive if you haven t already done so, you will be asked to fill out one of our information forms. This form is very important for us, as it contains the necessary information needed to take care of your pet correctly. Once this is filled out the kennel attendant can enter the required information into the computer to make sure that the information in on his/her kennel card. Once we have done that we can confirm you pick up date & Time. You are now ready to escort your pet with the kennel attendant to his/her area. Once your pet is in his/her kennel, it is best to let the kennel attendant secure the kennel gate. You may say goodbye and then the attendant will escort you back to the office area. You may also visit your pet during his/her stay. If you are visiting from out of the area you may come and visit during our office hours. These visits should be limited to walking the pet on the premises or taking them out for the day. It is important not to disturb the routine of the kennel. So please keep from hanging around inside. Lastly, we ask that you inform us of anything that is important concerning your pet. Habits, medical conditions, behavior etc. These things can help us understand your pet better. We hope you enjoy our facility and we look forward to meeting you and your best friend. Vaccine Information Food Bedding/Blanket Medication (if needed) Treats Kennel CheskList (In sealed marked container) Toys Call Kennel and con - firm drop off time Bones Request services

9 When They Can t Be Home, We Treat Them Like Our Own Camp KCS, Inc 1647 long Pond Road Long Pond PA Phone: Fax: kcsbrdg@gmail.com We hope you enjoyed learning about us and our services. We look forward to meeting you and your pet. Call us today to schedule a tour or visit us during our office hours. For drop in tours it is best to come later in the morning, as it will give us the opportunity to spend more time with you. WE ARE ON THE WEB First-Time Boarding 10% OFF Camp KCS, Inc (3 miles from the Pocono Raceway) Telephone: