WANTED: EAGER BEAVERS

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1 WANTED: EAGER BEAVERS Save the date for Texas premier animal welfare conference! We re celebrating our 10th anniversary & proving things get better with age! April 28-30, 2018 Austin, TX RENAISSANCE HOTEL Texasunites.com

2 Our Sponsors A Division of TriStar Metals, Inc Adopt-a-Pet.com AEM Gallery AKC Reunite Association of Professional Humane Educators (APHE) Bailing Out Benji Best Friends Animal Society C. Specialties, Inc. Emancipet New School Also Exhibiting: Mason Company Professional Programs, Inc. Shor-line Suburban Surgical Co., Inc. Texas Foundation for Animal Care Texas Humane Legislation Network TICA-The International Cat Association PARTNER WITH US FOR THE 2019 CONFERENCE! Sponsor, exhibitor, and advertising opportunities available at Texas Unites 2

3 workshops Texas Unites for Animals 2019 includes 65 workshops in eight tracks: Health & Behavior Placement & Shelter Programs Field Services & Investigations Marketing & Outreach Management & Team Building Rescue & Advocacy Shelter Medicine (Limited Registration for DVM's & LVT's) Executive Leadership (Limited Registration for CEO's, Executive Directors, Senior Leadership, and Board Members) CEUs Texas Unites for Animals offers the following continuing education credit opportunities: The Texas Department of State Health Services (DSHS) has approved all general conference workshops for CE credit for ACOs, up to a maximum of 15.5 hours per Officer. ACO's attending the Shelter Medicine Track on April 27, 2019 are approved for 8 hours. The Texas Board of Veterinary Medical Examiners (TBVME) - selected workshops for a total of 17 hours per individual Veterinarian or Licensed Veterinary Technician. *Approval Pending The Association for Animal Welfare Advancement (AAWA) has approved all conference courses for Certified Animal Welfare Administrator continuing education credits. Hotel Reservations Texas Unites for Animals 2019 will be held at the Renaissance Austin Hotel in Austin, Texas. This pet-friendly hotel offers beautiful indoor and outdoor spaces to enjoy when conference sessions aren t in place. To reserve your room, call or visit for our unique reservation link. The special Texas Unites for Animals room rate is $179 per night, while they last, and must be reserved by March 28, Please refer to Texas Unites for Animals when booking your reservation. Additional travel and overflow hotel information is available at MEALS Your registration fee includes a daily continental breakfast, lunch, and drinks/refreshments at evening receptions. Networking & Social Events Friday, April 26th 6:00-8:00 p.m. Arrive early, check-in to the hotel, and get a first look at the exhibit hall. The Welcome Reception is a great opportunity to mingle with your colleagues, greet our wonderful sponsors and exhibitors, and enjoy the cash bar and door prizes. We can't wait to open the doors! Saturday, April 27th 5:30-7:30 p.m. Join us for a fun filled Networking Night with games and prizes! We ll have complimentary appetizers and a cash bar, so join us in the Rio Grande Exhibit Hall to have fun and meet others in the animal welfare community. Sunday, April 28th 8:00-10:00 p.m. You won't be ready to leave on this last night of the conference! Come relax at the Knotty Deck & Bar Social to complete your conference experience. This casual, come and go (or come and STAY!) gathering is a great chance to catch up with old friends, meet some new ones, and unwind after a full weekend. Exhibit Hall OVERVIEW The Exhibit Hall will be open throughout the conference, providing you many opportunities to check out all of the exhibitors and participate in several contests and raffles! Texas Unites 3

4 SPECIAL GIFT! All conference registrations include annual membership to Texas Unites! Membership includes: Free admission to any year-round trainings Inclusion in our Texas Unites updates Access to our Facebook Community Page Membership gift Texas Unites 4

5 Schedule Friday, April 26 2 to 8 p.m. Conference Registration 6 to 8 p.m. Welcome Reception / Exhibit Hall Open! SAturday, April 27 *See Page 7 for SHELTER MEDICINE TRACK Single Day Schedule 7 a.m. to 4 p.m. Conference Registration 7:30 to 8:30 a.m. Breakfast 8 a.m. to 9:30 a.m. Workshop V1 Pharmacological and Non-pharmacological Behavioral Interventions for Shelter Use (Limited Registration - Shelter Medicine Track) 8:30 to 10 a.m. Opening Session - Building a Culture of Care Gary Weitzman, DVM, MPH, CAWA, President and CEO, San Diego Humane Society Brett M. Cooper, President, Integris Performance Advisors Katherine Shenar, Executive Vice President, San Diego Humane Society 9:45 to 11:45 a.m. Workshop V2 Polytrauma: More Than Broken Bones (Limited Registration - Shelter Medicine Track) 10 to 11 a.m. Break / Exhibit Hall 11 a.m. to 12:30 p.m. Workshops 1 Best Practices - Fulfilled through the Five Freedoms 2 Who Let The Dogs Out? You Did! Canine Field Trip & Short Term Foster Programs That Promote Adoptions and Community Engagement 3 Under The Dome - What bills can help or hurt animals in 2019 Texas Legislative Session, and how you can help! 4 Time for Education! Building, Growing, & Sustaining a Successful Humane Education Initiative 5 We're All in this Together! Common Challenges and Solutions 6 Risk Management in a Volunteer Program 11:45 a.m. - 2 p.m. Workshop/Lunch - Shelter Medicine Track V3 Teamwork: How animal welfare agencies, law enforcement, and legal professionals work together to successfully investigate and prosecute animal crimes (Limited Registration - Shelter Medicine Track) 2 to 3:30 p.m. Workshops 7 Getting Back to the Basics - Prioritizing Quality of Life 8 Programs for People, Impact for Pets 9 Beagley Blonde - Legal Myths in Animal Welfare 10 Creating Impactful Results with a PetSmart Charities Partnership 11 How We Doubled in Size and Maintained Our Culture of Care 12 Discover the Hidden Power of 'Thank You' 2:15 p.m. to 3:45 p.m. Workshop V4 Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management - part 1 (Limited Registration - Shelter Medicine Track) 3:30 to 4 p.m. Break / Exhibit Hall 4 to 5:30 p.m. Workshops 13 Enrichment Versus Behavior 14 It's Raining Kittens - How to Navigate the Storm [with like minded partners] 15 Resiliency and Courage - The Training We Should Have Had From The Start 16 Fundraising for your Municipal Shelter? YES! 17 Inward Alliance: Creating Coalitions Within Your Organization 18 It Takes a Village to Save our Animals V5 Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management - part 2 (Limited Registration - Shelter Medicine Track) 5:30 to 7:30 p.m. Networking Night / Exhibit Hall Sunday, April 28 *See Page 8 for EXECUTIVE LEADERSHIP TRACK Single Day Schedule 7:30 to 8:30 a.m. Breakfast / Exhibit Hall 8:30 to 10 a.m. Workshops 19 Healthier Animals from Intake to Adoption 20 Keeping them Home: A New and Innovative Alternative to Owner Surrender 21 FTO for the ACO: Training the Trainer 22 Taming the Beast: Crisis Communication for Animal Agencies Gone Wild! 23 Refurbishing and Remodeling Animal Housing Facilities 24 Help PEOPLE Care for Animals - Pet Food-Banking and Other Services with DaisyCares L1 How to get Sponsors Sponsoring and Donors Donating The Association Leadership Series (Limited Registration - Exec. Leadership Track) 10 to 10:30 a.m. Break / Exhibit Hall 12:30 to 2 p.m. Lunch 1 to 2 p.m. Exhibit Hall Texas Unites 5

6 Schedule Sunday, April 28 (continued) 10:30 a.m. to 12 p.m. Workshops 25 How to Make Euthansia a Humane Death 26 Communications in a Changing World: And How that Affects Your Volunteer Program 27 Wild Neighbors: Is your response to wildlife working against you, your community, and your mission? 28 Customer Service for Animal Welfare Professionals 29 Who's the Boss? Who Cares! 30 Reaching the "Unadoptable" with TTouch! L2 Shelter Data: an Underutilized Resource The Association Leadership Series (Limited Registration - Exec. Leadership Track) 12 to 2 p.m. Lunch/Exhibit Hall - Final Opportunity to Visit! 2 to 3:30 p.m. Workshops 31 Canine Communication - A guide to understanding how dogs communicate to each other and how they interpret the body language of people. 32 Second Chances: Transforming the Lives of the Two-Legged and Four-Legged Kind 33 No More Horsin Around: Best Practices for Investigation and Prosecution of Equine Cruelty Cases 34 The Cruelty Connection: Introducing The Link to Student Audiences 35 Why Title & Authority Matter Less Than You Think 36 Fabulous Foster Programs L4 Management by Walking Around (part 1) - The Association Leadership Series (Limited Registration - Exec. Leadership Track) 3:30 to 4 p.m. Break 4:30 to 5:30 p.m. Workshops 37 Canine Communication - A guide to understanding how dogs communicate to each other and how they interpret the body language of people. 38 What to Expect When Expecting... Seniors! 39 Chip Chip Hooray: Microchip Licensing to Boost Your RTOS and Your Reputation 40 Vet Care for All: Small Steps to Make a Big Impact for People and Pets in Poverty 41 Shelter safety: Unexpected just happened, what do you do? 42 TNR: Science vs. Advocacy L5 Management by Walking Around (part 2) - The Association Leadership Series (Limited Registration - Exec. Leadership Track) Monday, April 29 7:30 to 8:30 a.m. Breakfast 8:30 to 10 a.m. Workshops 43 Reactive Dogs - Changing behavior isn't easy, but using scientific principles it can be simple. 44 Get Them Adopted - Outside the Shelter 45 When Good Dogs Go Bad 46 Break Through the Barking: How to Create a Successful Social Media Strategy 47 Increasing Adoption through Managing your Average Length of Stay 48 Win, Win, Win-WIN!: Positive Partnerships for Shelters, Rescues, Veterinary Clinics - and Animals! 10 to 10:30 a.m. Break 10:30 a.m. to 12 p.m. Workshops 49 The Association Veterinary Care in a Shelter Setting Best Practice 50 Yes! Volunteers CAN Do That! - Engaging Volunteers Beyond Basic Animal Care 51 How to Start an Animal Cruelty Task Force 52 Teaching to Transform: Engagement and Education to Change Communities 53 Your Data Counts! 54 Are Cats the Underdogs? 12 to 12:30 p.m. Closing Ceremony & Raffle * Bonus Event * animal law Day hosted by Texas Humane Legislation Network (THLN) Friday, April 26 Come to Texas Unites a day early and learn more about laws, regulations and court decisions dealing with legal issues involving animals. Registration info for this one day event, hosted by THLN, is coming soon! 8 to 10 p.m. Knotty Deck & Bar Social Texas Unites 6

7 Shelter Medicine Track SINGLE DAY, LIMITED REGISTRATION FOR DVMS AND LVTS Friday, April 26 2 to 8 p.m. Conference Registration Schedule 6 to 8 p.m. Welcome Reception / Exhibit Hall Open! Saturday, April 27 7:30 to 8 a.m. Check-In and Breakfast 8 to 9:30 a.m. Pharmacological and Non-pharmacological Behavioral Interventions for Shelter Use Valarie Vaughn Tynes, DVM, Veterinary Services Specialist, Ceva Animal Health 9:30 to 9:45 a.m. Break 9:45 to 11:45 a.m. Polytrauma: More Than Broken Bones Justin Heinz, DVM, DACVECC, Clinical Assistant Professor, Emergency and Critical Care, Small Animal Clinical Sciences, Texas A&M University 11:45 a.m. to 12:00 p.m. Break 12:00 to 2 p.m. Lunch and Panel Discussion - Teamwork: How animal welfare agencies, law enforcement, and legal professionals work together to successfully investigate and prosecute animal crimes Deputy Darlene Chandler, Harris County Constable Precinct One Animal Cruelty Division Dr. Amy Crum, Houston SPCA Sargent Kaitlin Loewen, Harris County Constable Precinct One Animal Cruelty Division Elizabeth Pearlman, DVM, Forensic Veterinarian ASPCA Whitney Rasberry, Assistant DA, Harris County District Attorney s Office Rick Wall, DVM 2 to 2:15 p.m. Break 2:15 to 3:45 p.m. Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management Part 1 Brian A. DiGangi, DVM, MS, Senior Director, Shelter Medicine, ASPCA 3:45 to 4 p.m. Break 4 to 5:30 p.m. Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management Part 2 Brian A. DiGangi, DVM, MS, Senior Director, Shelter Medicine, ASPCA 5:30 to 7:30 p.m. Networking Night / Exhibit Hall Stay for the weekend! CE credit through TBVME is offered each day of the Texas Unites for Animals Conference for a total of 17 credit hours (approval pending). DVMs and LVTs are encouraged to register for the full, three day conference to take part in the general conference workshops and activities on Sunday, April 28 and Monday, April 29. Texas Unites 7

8 Schedule Executive Leadership Track SINGLE DAY, LIMITED REGISTRATION FOR CEO's, EXEC. DIRECTORS, SENIOR LEADERSHIP AND BOARD MEMBERS Saturday, April 27 7 a.m. to 4 p.m. Conference Registration 5:30 to 7:30 p.m. Networking Night / Exhibit Hall Sunday, April 28 7:30 to 8:30 a.m. Check-In and Breakfast 8:30 to 10 a.m. How to get Sponsors Sponsoring and Donors Donating The Association Leadership Series Tom Tholen, Senior Vice President, Marketing and Development, The Association for Animal Welfare Advancement 10 to 10:30 a.m. Break / Exhibit Hall 10:30 a.m. to 12 p.m. Practices Shelter Data: An Underutilized Resource The Association Leadership Series Jan Scarlett, DVM, MPH, Ph.D., Maddie s Shelter Medicine Program, Cornell University Anne Reed, President & CEO, Wisconsin Humane Society Martha Boden, PMP, CAWA, Chief Executive Officer, SPCA Tampa Bay 12 to 2 p.m. Lunch / Lunch Address Do s and Don ts of Award Winning Public Services Announcements The Association Leadership Series Tom Tholen, Senior Vice President, Marketing and Development, The Association for Animal Welfare Advancement 12 to 2 p.m. Exhibit Hall - Final Opportunity to Visit! 2 to 3:30 p.m. Management by Walking Around, Part 1 The Association Leadership Series Gilda Bonanno, Principal, Gilda Bonanno, LLC 3:30 to 4 p.m. Break 4 to 5:30 p.m. Management by Walking Around, Part 2 The Association Leadership Series Gilda Bonanno, Principal, Gilda Bonanno, LLC 8 to 10 p.m. Knotty Deck & Bar Social Extend Your Stay! ALL conference courses have been pre-approved for Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement. CEO s, Executive Directors, Senior Leadership, and Board Members are encouraged to register for the full, three day conference to take part in the general conference workshops and activities on Saturday, April 27 through Monday, April 29. Texas Unites 8

9 Schedule Friday, April 26 Registration 2 to 8 p.m. Welcome Reception / Exhibit Hall Open! 6 p.m. to 8 p.m. Saturday, April 27 *DVMS AND LVTS: SEE PAGE 7 FOR SHELTER MEDICINE TRACK SCHEDULE. Additional TBVME CE courses highlighted in blue (approval pending) Registration 7 a.m. to 4 p.m. Breakfast 7:30 to 8:30 a.m. Workshop 8 to 9:30 a.m. Opening Session 8:30 to 10 a.m. Workshop 9:45 to 11:45 a.m. Pharmacological and Non-pharmacological Behavioral Interventions for Shelter Use (Limited Registration - Shelter Medicine Track) Valarie Vaughn Tynes, DVM, Veterinary Services Specialist, Ceva Animal Health Building a Culture of Care Gary Weitzman, DVM, MPH, CAWA, President and CEO, San Diego Humane Society Brett M. Cooper, President, Integris Performance Advisors Katherine Shenar, Executive Vice President, San Diego Humane Society Polytrauma: More Than Broken Bones (Limited Registration - Shelter Medicine Track) Justin Heinz, DVM, DACVECC, Clinical Assistant Professor, Emergency and Critical Care, Small Animal Clinical Sciences, Texas A&M University Break / Exhibit Hall 10 to 11 a.m. Workshop 11 a.m. to 12:30 p.m. HEALTH & BEHAVIOR 1 Best Practices - Fulfilled through the Five Freedoms, Kate Pullen, Senior Director, Shelter Outreach and Karen Walsh, CAWA, Director, Animal Relocation, Shelter Outreach, ASPCA Lunch - Shelter Med. Track 12:00-2 p.m. Panel Discussion 12:30-2:00 p.m. PLACEMENT & SHELTER PROGRAMS 2 Who Let The Dogs Out? You Did! Canine Field Trip & Short Term Foster Programs That Promote Adoptions and Community Engagement, Finnegan Dowling, Maddie's Program and Social Media Manager, Mutual Rescue and Kelly Duer, Foster Program Specialist, Maddie s Fund FIELD SERVICES & INVESTIGATIONS 3 Under the Dome - What bills can help or hurt animals in 2019 Texas Legislative Session and how you can help!, Shelby L. Bobosky, Esq., President and Laura Donahue Halloran, Executive Director, Texas Humane Legislation Network MARKETING & OUTREACH 4 Time for Education! Building, Growing, & Sustaining a Successful Humane Education Initiative, De Daltorio, Sr. Director of Humane Education and Heather Grogan, Director of Humane Education, Charleston Animal Society MANAGEMENT & TEAM BUILDING 5 We re All in This Together - Common Challenges and Solutions!, Emily Grossheider, CAWA, Chief Innovation Officer, Dogs Playing for Life RESCUE & ADVOCACY 6 Risk Management in a Volunteer Program, Brian Chase, General Counsel, Michelson Found Animals Foundation Teamwork: How animal welfare agencies, law enforcement, and legal professionals work together to successfully investigate and prosecute animal crimes (Limited Registration - Shelter Medicine Track) Veterinary Panel Discussion Texas Unites 9

10 Saturday, April 27 (continued) Lunch 12:30 to 2 p.m Exhibit Hall 1 to 2 p.m. Workshops 2 to 3:30 p.m. HEALTH & BEHAVIOR PLACEMENT & SHELTER PROGRAMS FIELD SERVICES & INVESTIGATIONS MARKETING & OUTREACH MANAGEMENT & TEAM BUILDING RESCUE & ADVOCACY 7 Getting Back to the Basics: Prioritizing Quality of Life, Aimee Sadler, Founder/CEO, Dogs Playing for Life 8 Programs for People, Impact for Pets, B.J. Rogers, CAWA, Vice President, Training & Organizational Development, Emancipet 9 Beagley Blonde - Legal Myths in Animal Welfare, Brian Chase, General Counsel, Michelson Found Animals Foundation 10 Creating Impactful Results with a PetSmart Charities Partnership, Kelly Balthazor, Regional Relationship Manager and Heidi Fulcher, Associate Relationship Manager and Steve Kaufman, Center of Excellence Manager, Adoptions, PetSmart Charities 11 How We Doubled in Size and Maintained Our Culture of Care: San Diego Humane Society's Strategic Approach to Recruitment and Employee Engagement, Audrey Lang, MS, SPHR, Vice President, Organizational Development and Ashley Frank, SPHR, Employee Engagement Generalist, San Diego Humane Society 12 Discover the Hidden Power of 'Thank You', Tim Crum, Founder & CEO, Animal Shelter Fundraising Workshop 2:15 to 3:45 p.m. Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management Part 1 (Limited Registration - Shelter Medicine Track) Brian A. DiGangi, DVM, MS, Senior Director, Shelter Medicine, ASPCA Break / Exhibit Hall 3:30 to 4 p.m. Workshops 4 to 5:30 p.m. HEALTH & BEHAVIOR PLACEMENT & SHELTER PROGRAMS FIELD SERVICES & INVESTIGATIONS MARKETING & OUTREACH MANAGEMENT & TEAM BUILDING RESCUE & ADVOCACY 13 Enrichment Versus Behavior, Aimee Sadler, Founder/CEO, Dogs Playing for Life 14 It's Raining Kittens - How to Navigate the Storm [With Like- Minded Partners], Donna Casamento, Chief Program Officer, Michelson Found Animals Foundation and Jennifer Pimentel, Senior Manager of Operations, Best Friends Animal Society Los Angeles 15 Resiliency and Courage: The Training We Should Have Had From the Start, Bruce Jolley, Assistant Police Chief, Irving Police Department and Corey Price, CAWA, Animal Services Manager, Irving Animal Services 16 Fundraising for Your Municipal Shelter? YES!, Tori Fugate, Director of Marketing & Communications, Kansas City Pet Project 17 Inward Alliance: Creating Coalitions Within Your Organization, Whitney Hanson, Manager II Business, Dallas Animal Services and Misty Valenta, Community Programs Coordinator, Williamson County Regional Animal Shelter 18 It Takes a Village to Save our Animals, Carl Youngberg, President, Concepts 3 Inc. Workshop 4 to 5:30 p.m. Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management Part 2 (Limited Registration - Shelter Medicine Track) Brian A. DiGangi, DVM, MS, Senior Director, Shelter Medicine, ASPCA Networking Night / Exhibit Hall 5:30 to 7:30 p.m. Texas Unites 10

11 Sunday, April 28 *DVMS AND LVTS: SEE PAGE 7 FOR SHELTER MEDICINE TRACK SCHEDULE. Additional TBVME CE courses highlighted in blue (approval pending) *CEO S, EXECUTIVE DIRECTORS, SENIOR LEADERSHIP, AND BOARD MEMBERS: SEE PAGE 8 FOR EXEC. LEADERSHIP TRACK SCHEDULE. All conference courses have been pre-approved for Certified Animal Welfare Administrator continuing education credits by The Association for Animal Welfare Advancement. Breakfast / Registration 7:30 to 8:30 a.m. Workshops 8:30 to 10:00 a.m. HEALTH & BEHAVIOR 19 Healthier Animals from Intake to Adoption, Nancy L. Carter, DVM, Shelter Veterinarian, City of Arlington Animal Services and Kent Glenn, DVM, Veterinarian, Weatherford Parker County Animal Shelter Workshop 8:30 to 10:00 a.m. Break / Exhibit Hall 10 to 10:30 a.m. Workshops 10:30 a.m. to 12 p.m. HEALTH & BEHAVIOR 25 How to Make Euthanasia a Humane Death, Catherine McManus VMD, MPH, DACVPM, CAWA, Veterinarian, Irving Animal Services Workshop 10:30 a.m. to 12 p.m. PLACEMENT & SHELTER PROGRAMS 20 Keeping them Home: A New and Innovative Alternative to Owner Surrender, April Harris, CAWA, Director of Animal Welfare Insights, Adopt-apet.com FIELD SERVICES & INVESTIGATIONS 21 FTO for the ACO: Training the Trainer, Tabitha Blewett, Owner/ Instructor, Humane Educators of Texas MARKETING & OUTREACH 22 Taming the Beast: Crisis Communication for Animal Agencies Gone Wild!, Lisa Norwood, Public Relations and Outreach Manager, San Antonio Animal Care Services MANAGEMENT & TEAM BUILDING 23 Refurbishing and Remodeling Animal Housing Facilities, Greg Taylor, CEO, Mason Company How to get Sponsors Sponsoring and Donors Donating The Association Leadership Series (Limited Registration - Exec. Leadership Track) Tom Tholen, Senior Vice President, Marketing and Development, The Association for Animal Welfare Advancement PLACEMENT & SHELTER PROGRAMS 26 Communications in a Changing World: And How that Affects Your Volunteer Program, Tori Fugate, Director of Marketing & Communications, Kansas City Pet Project FIELD SERVICES & INVESTIGATIONS 27 Wild Neighbors: Is your response to wildlife working against you, your community, and your mission?, John Griffin, Senior Director, Urban Wildlife Programs, the Humane Society of the United States MARKETING & OUTREACH 28 Customer Service for Animal Welfare Professionals, Cathy M. Rosenthal, Animal Welfare Writer, Trainer, Consultant, Writing for a Cause Practices Shelter Data: An Underutilized Resource The Association Leadership Series (Limited Registration - Exec. Leadership Track) Jan Scarlett, DVM, MPH, Ph.D., Maddie s Shelter Medicine Program, Cornell University Anne Reed, President & CEO, Wisconsin Humane Society Martha Boden, PMP, CAWA, Chief Executive Officer, SPCA Tampa Bay MANAGEMENT & TEAM BUILDING 29 Who s the Boss? Who Cares!, Leslie Harrelson, President/CEO, P.E.T.S. Clinic RESCUE & ADVOCACY 24 Help PEOPLE Care for Animals - Pet Food- Banking and Other Services with DaisyCares, Maria Alvarado, DaisyCares & PAWedu Program Coordinator, DaisyCares RESCUE & ADVOCACY 30 Reaching the "Unadoptable" with TTouch!, Marnie Reeder, TTouch Practitioner for Companion Animals and Horses, TTouch, Inc. Lunch / Exhibit Hall - FINAL OPPORTUNITY TO VISIT EXHIBITORS! 12 to 2 p.m. Lunch - Exec. Leadership Track 12 to 2 p.m. Lunch Address 12:30 to 1 p.m. Do s and Don ts of Award Winning Public Services Announcements The Association Leadership Series (Limited Registration - Exec. Leadership Track) Tom Tholen, Senior Vice President, Marketing and Development, The Association for Animal Welfare Advancement Texas Unites 11

12 sunday, April 28 (continued) Workshops 2 to 3:30 p.m. HEALTH & BEHAVIOR PLACEMENT & SHELTER PROGRAMS FIELD SERVICES & INVESTIGATIONS MARKETING & OUTREACH MANAGEMENT & TEAM BUILDING RESCUE & ADVOCACY 31 Canine Communication (part 1) A guide to understanding how dogs communicate to each other and how they interpret the body language of people., Karen Deeds, Certified Dog Behavior Consultant (IAABC), Canine Connection 32 Second Chances: Transforming the Lives of the Two-Legged and Four-Legged Kind, Michelle McClelland, Special Programs Supervisor, Grand Prairie Animal Services 33 No More Horsin Around: Best Practices for Investigation and Prosecution of Equine Cruelty Cases, Kyle Held, Regional Director of Field Investigations and Response and Jaime Olin, Legal Advocacy Counsel, ASPCA 34 The Cruelty Connection: Introducing The Link to Student Audiences, Phil Arkow, Coordinator, The National Link Coalition 35 Why Title & Authority Matter Less Than You Think, B.J. Rogers, CAWA, Vice President, Training & Organizational Development, Emancipet 36 Fabulous Foster Programs, Rosemarie Crawford, LVT, Director of Educational Programs, The National Kitten Coalition Workshop 2 to 3:30 p.m. Management by Walking Around, Part 1 The Association Leadership Series (Limited Registration - Exec. Leadership Track) Gilda Bonanno, Principal, Gilda Bonanno, LLC Break 3:30 to 4 p.m. Workshops 4 to 5:30 p.m. HEALTH & BEHAVIOR PLACEMENT & SHELTER PROGRAMS FIELD SERVICES & INVESTIGATIONS MARKETING & OUTREACH MANAGEMENT & TEAM BUILDING RESCUE & ADVOCACY 37 Canine Communication (part 2) A guide to understanding how dogs communicate to each other and how they interpret the body language of people., Karen Deeds, Certified Dog Behavior Consultant (IAABC), Canine Connection 38 What to Expect when Expecting.Seniors!, Catherine McManus VMD, MPH, DACVPM, CAWA, Veterinarian, Irving Animal Services 39 Chip Chip Hooray: Microchip Licensing to Boost Your RTOS and Your Reputation, Lisa Norwood, Public Relations & Outreach Manager and Shannon Wade Sims, Assistant Director, San Antonio Animal Care Services 40 Vet Care for All: Small Steps to Make a Big Impact for People and Pets in Poverty, Jennifer Anderson, Director of Operations, Community Medicine Los Angeles and Jocelyn Kessler, Sr. Director of Operations, Community Medicine, ASPCA 41 Shelter Safety (Unexpected just happened, what do you do?), Kevin Hearst, Instructor, National Animal Cruelty Investigations School 42 TNR: Science vs Advocacy, Chad Ensign, Senior Animal Control Officer, City of Boerne Workshop 4 to 5:30 p.m. Management by Walking Around, Part 2 The Association Leadership Series (Limited Registration - Exec. Leadership Track) Gilda Bonanno, Principal, Gilda Bonanno, LLC Knotty Deck & Bar Social 8 to 10 p.m. Texas Unites 12

13 Monday, April 30 *DVMS AND LVTS: SEE PAGE 7 FOR SHELTER MEDICINE TRACK SCHEDULE. Additional TBVME CE courses highlighted in blue (approval pending) Breakfast / Registration 7:30 to 8:30 a.m. Workshops 8:30 to 10 a.m. HEALTH & BEHAVIOR PLACEMENT & SHELTER PROGRAMS FIELD SERVICES & INVESTIGATIONS MARKETING & OUTREACH MANAGEMENT & TEAM BUILDING RESCUE & ADVOCACY 43 Reactive Dogs, Karen Deeds, Certified Dog Behavior Consultant (IAABC), Canine Connection 44 Get Them Adopted Outside the Shelter Kelli Eaves, Director of Pet Placement and Talia Pickman, Foster Manager, SPCA of Texas 45 When Good Dogs Go Bad, Manuel Flores, Field Operations Supervisor and Joel Skidmore, Field Operations Supervisor, San Antonio Animal Care Services 46 Break Through the Barking: How to Create a Successful Social Media Strategy, Kelsey Keys, Development Manager, Operation Kindness 47 Increasing Adoption through Managing your Average Length of Stay, Michael Barnard, AIA, ACO, President, Shelter Planners of America and Courtney Kremer, Director of Animal Services, Springdale Animal Services 48 Win, Win, Win-WIN!: Positive Partnerships for Shelters, Rescues, Veterinary Clinics - and Animals!, Rosemarie Crawford, LVT, Director of Educational Programs, The National Kitten Coalition Break 10 to 10:30 a.m. Workshops 10:30 a.m. to 12 p.m. HEALTH & BEHAVIOR PLACEMENT & SHELTER PROGRAMS FIELD SERVICES & INVESTIGATIONS MARKETING & OUTREACH MANAGEMENT & TEAM BUILDING RESCUE & ADVOCACY 49 The Association Veterinary Care in a Shelter Setting Best Practice, Brad Shear, CAWA, Executive Director, Potter League for Animals and Cynthia Mitchell, DVM, Hospital Director, Escondido Campus, San Diego Humane Society 50 Yes! Volunteers CAN Do That!: Engaging Volunteers Beyond Basic Animal Care Roles, Miranda Hitchcock, Shelter Operations Manager and April Moore, Engagement Manager, Austin Animal Center 51 How to Start an Animal Cruelty Task Force, Jessica Milligan, Assistant District Attorney, Harris County District Attorney s Office and Charles Jantzen, Sgt. Animal Crimes Unit, Harris County Constable s Office Precinct 5 52 Teaching to Transform: Engagement and Education to Change Communities, Lisa Norwood, Public Relations & Outreach Manager and Camille Shelton, Volunteer Services Coordinator, San Antonio Animal Care Services 53 Your Data Counts!, Sara Kent, Chief Executive Officer, Shelter Animals Count 54 Are Cats the Underdogs?, Lana Fraley Rich, Catsultant Closing Ceremony & Raffle 12 to 12:30 p.m. Texas Unites 13

14 workshop descriptions Keynote Address Building a Culture of Care Saturday, April 27, :30 10:00 a.m. Gary Weitzman, DVM, MPH, CAWA, President and CEO, San Diego Humane Society Brett M. Cooper, President, Integris Performance Advisors Katherine Shenar, Executive Vice President, San Diego Humane Society As a professional in animal welfare and care, do you ever... - Work with people you find difficult to communicate with? - Wonder how you can better influence decision makers? - Wish your team worked together more effectively to get the job done? Join us for an energetic opening session and learn how to make your work relationships really work while taking care of your colleagues at the same time. You ll acquire practical techniques you can use with your team and your clients to make those relationships the healthiest they ve ever been, leaving you inspired and ready to make a real impact for animals and the people who care for them. health & behavior 1 Best Practices - Fulfilled through the Five Freedoms Saturday, April 27, :00 a.m. 12:30 p.m. Kate Pullen, Senior Director, Shelter Outreach, ASPCA Karen S. Walsh, CAWA, Director, Animal Relocation, Shelter Outreach, ASPCA Many shelter teams work in older buildings that were not designed to easily meet the demands of modern animal sheltering standards. Despite these challenges they strive for excellence and want to do their very best for the homeless pets in their care. We have heard of the 5 Freedoms and we may have them on our wall but how do we prioritize and what can we do to ensure we provide them? We will review the 5 Freedoms, but more importantly we will dig into three things everyone can do on a daily basis to improve our services and programs for the animals in our care. 7 Getting Back to the Basics: Prioritizing Quality of Life Saturday, April 27, :00 p.m. 3:30 p.m. Aimee Sadler, Founder/CEO, Dogs Playing for Life The animal sheltering industry has come a long way in a short time! With shelters across the country working on innovative programming including foster programs, intake diversion, and transport, and others still struggling to find a corner for the latest stray, there s room for adjustment of focus: quality of life. By getting back to the basics, and considering the experience of the animals we serve, we will improve quality of life. By improving quality of life, we will increase adoptions, thereby saving lives, without sacrificing humane care. DPFL Founder and CEO will share case studies of shelters that have refocused their operations to quality rather than quantity-and received both in return! 13 Enrichment Versus Behavior Saturday, April 27, :00 p.m. 5:30 p.m. Aimee Sadler, Founder/CEO, Dogs Playing for Life After developing two advanced behavior programs in shelters, and then travelling the country to mentor shelters to implement widespread enrichment, DPFL has learned a lot about what is most effective for problematic shelter dogs. In this session, we will discuss the difference between a widespread enrichment program and a behavior program-and what your shelter may need to best serve the dogs in your care. Count on hot topics such as behavior evaluations, playgroups, advanced behavior, and more! 19 Healthier Animals from Intake to Adoption Sunday, April 28, :30 a.m. 10:00 a.m. Nancy L. Carter, DVM, Shelter Veterinarian, City of Arlington Animal Services Kent Glenn, DVM, Veterinarian, Weatherford Parker County Animal Shelter The first segment, Intake Examination and Protocols for a Healthy Start at Your Shelter, encompasses ideas for staff development that will help get shelter animals off to a healthier start on day one. Early recognition of illness and treatment protocols to address illness at intake and during stray hold can vastly change the expectation of a positive outcome for shelter animals. Checklists for adapting these protocols will be provided. The second segment, Observation, Evaluation and Treatment Protocols to Make Pets More Adoptable, continues from intake examination and evaluation through daily observation and some optional protocols to help meet the needs of shelter animals. The presentation will include the legal implications of what may or may not be done with or without a veterinarian on staff. As in the first section, checklists and forms will be provided to help implement these ideas into a shelter organization that is ready to take the next step toward better health and higher adoptions. 25 How to Make Euthanasia a Humane Death Sunday, April 28, :30 a.m. 12:00 p.m. Catherine McManus VMD, MPH, DACVPM, CAWA, Veterinarian, Irving Animal Services The definition of Euthanasia is good or humane death. The act of euthanasia is typically performed correctly and by the book in animal shelters; but, is the act performed within a manner that is most humane or considerate of the animal that is being euthanized? In this talk, I will review the approved methods of euthanasia in the State of Texas, discuss how the Five Freedoms should influence our protocols, and suggest ways of incorporating Fear Free handling into the euthanasia process. Texas Unites 14

15 31 Canine Communication (part 1) A guide to understanding how dogs communicate to each other and how they interpret the body language of people. Sunday, April 28, :00 p.m. 3:30 p.m. Karen Deeds, Certified Dog Behavior Consultant (IAABC), Canine Connection Communication is a two-way street and often time problems arise between our friends, our spouse, our neighbor, or co-worker because of a misinterpretation of what was said. Now imagine the problems that are a result of miscommunication between one species versus another! The dog is the animal that most commonly spends the most time with another species, the human! Therefore, understanding how they communicate and what their body language is trying to tell us is vital to having a good relationship with them. A good relationship is what any pet owner should strive to have with their companion and communicating effectively can help prevent unwanted behavior and replace it with good, desired ones. This three hour presentation will give you in depth insight into how dogs communicate with each other as well as how they interpret what our body language says to them. There will be photos, power point, and video to help build your understanding of canine communication. This will be beneficial for ANYONE that owns a dog, or especially someone in the shelter, rescue, grooming, or vet industry. 37 Canine Communication (part 2) A guide to understanding how dogs communicate to each other and how they interpret the body language of people. Sunday, April 28, :00 p.m. 5:30 p.m. Karen Deeds, Certified Dog Behavior Consultant (IAABC), Canine Connection Communication is a two-way street and often time problems arise between our friends, our spouse, our neighbor, or co-worker because of a misinterpretation of what was said. Now imagine the problems that are a result of miscommunication between one species versus another! The dog is the animal that most commonly spends the most time with another species, the human! Therefore, understanding how they communicate and what their body language is trying to tell us is vital to having a good relationship with them. A good relationship is what any pet owner should strive to have with their companion and communicating effectively can help prevent unwanted behavior and replace it with good, desired ones. This three hour presentation will give you in depth insight into how dogs communicate with each other as well as how they interpret what our body language says to them. There will be photos, power point, and video to help build your understanding of canine communication. This will be beneficial for ANYONE that owns a dog, or especially someone in the shelter, rescue, grooming, or vet industry. 43 Reactive Dogs Monday, April 29, :30 a.m. 10:00 a.m. Karen Deeds, Certified Dog Behavior Consultant (IAABC), Canine Connection Growling, barking, and lunging are most often signs of a dog that is overwhelmed and fearful. Changing behavior isn t easy, but using scientific principles it can be simple. Many shelters and rescues see dogs that react negatively to things in their environment, including people, and other dogs. Understanding the emotional state of the dog is important. It isn t about being dominant or leader of the pack ; myths that have been disproven for years. Knowing what TO DO, and more importantly, what NOT TO DO, is critical to changing the emotional response to stimuli that a dog may react to. There will be photos, and video within a power point presentation to convey the principles and protocols needed to modify behavior of a reactive dog. 49 The Association Veterinary Care in a Shelter Setting Best Practice Monday, April 29, :30 a.m. 12:00 p.m. Brad Shear, CAWA, Executive Director, Potter League for Animals Cynthia Mitchell, DVM, Hospital Director, Escondido Campus, San Diego Humane Society This Best Practice will provide a comprehensive overview of a shelter medicine program so the leadership and administration of animal welfare organizations understand the key components necessary to meet the medical needs of the companion animals in their care. Shelter medicine versus private practice Key considerations for success including veterinary relationships Goals and impacts for the animals from intake to outcome Going above and beyond placement & shelter programs 2 Who Let The Dogs Out? You Did! Canine Field Trip & Short Term Foster Programs That Promote Adoptions and Community Engagement Saturday, April 27, :00 a.m. 12:30 p.m. Finnegan Dowling, Maddie's Program and Social Media Manager, Mutual Rescue Kelly Duer, Foster Program Specialist, Maddie s Fund Who let the dogs out? You did! This workshop will cover research that shows the many benefits of day foster and field trip programs for your dogs, your shelter your community. Then we'll walk you through starting a program at any size shelter. From getting buy-in to putting together your process, attendees will come out of the training prepared to start their own day foster program and save even more lives. 8 Programs for People, Impact for Pets Saturday, April 27, :00 p.m. 3:30 p.m. B.J. Rogers, CAWA, Vice President, Training & Organizational Development, Emancipet For a long time, our field focused on one key constituency - namely, the pets we care for. In the last decade or so, there's been a shift across the country in recognition that, while we may care for pets, it's people we serve. Even still, too often we gather together as service providers, brainstorm what we think people need, and then build and deliver programs and services with wildly varying degrees of relevance, success, and impact. Texas Unites 15

16 As we pioneer programs, services, and messages for new populations, especially low-income and underserved pet owners, we have the opportunity to create real and lasting social change. To maximize our impact, we need to deepen our understanding of the art and science of social change - and the fundamentals of human-centered design. We'll explore what's worked elsewhere, do some creative ideation, and leave with tools to engage our stakeholders and increase our impact. 14 It's Raining Kittens - How to Navigate the Storm [With Like- Minded Partners] Saturday, April 27, :00 p.m. 5:30 p.m. Donna Casamento, Chief Program Officer, Michelson Found Animals Foundation Jennifer Pimentel, Senior Manager of Operations, Best Friends Animal Society Los Angeles Kitten Season is typically a time of year where groups find themselves competing for resources. What if instead of competing, we're collaborating! Learn from our experience in Los Angeles on how collaboration and information sharing among multiple players from social enterprise, nonprofit and municipal can work together to develop supersized Kitten Programming to increase live release rates in the community. 20 Keeping them Home: A New and Innovative Alternative to Owner Surrender Sunday, April 28, :30 a.m. 10:00 a.m. April Harris, CAWA, Director of Animal Welfare Insights, Adopt-a-pet.com Surrender Intervention Program have been buzzwords for the past few years and it s no wonder with an estimated 1 in 3 pets coming into Animal Welfare Organizations being surrendered by their owner. But Surrender Intervention Programs require development, resources and almost always need money. Adopt-a-Pet.com and the Petco Foundation put their heads together and developed a solution based on technology. In 2016, the Rehome website was launched to provide an alternative to owner surrenders to Animal Welfare Organizations. The website was designed to allow pet owners to post pets to Adopt-a-Pet.com giving them access to an established audience of millions of prospective pet owners to view their pets. We ve been collecting data from the beginning and now we re ready to share the detailed insights we ve gathered. Insights into data such as how long pet owners are willing to keep a pet, what breeds are most likely to be rehomed successfully and whether pictures and videos have an impact on how quickly the pet is successfully rehomed. Attendees will be able to use this data to better understand owners looking to surrender their pets and can immediately begin a Surrender Intervention Program of their own by taking advantage of the Rehome website. 26 Communications in a Changing World: And How that Affects Your Volunteer Program Sunday, April 28, :30 a.m. 12:00 p.m. Tori Fugate, Director of Marketing & Communications, Kansas City Pet Project When focusing on your volunteer program, you automatically think of three topics: recruitment, engagement and retention. There is so much more on top of these three topics that goes into an efficient volunteer program and we often lose sight of one crucial element how we communicate with our volunteers. This helps us keep them informed, highlight opportunities they have to help your organization, and can even increase your donations and support to your organization. Communicating effectively to engage and retain volunteers is critically important for any animal welfare agency. In this workshop, you ll learn simple and effective ways to connect with your volunteers and the different strategies you can use. Whether you re a volunteer program manager, shelter director, marketing manager, or any other position within your organization, you ll be able to take away many of the methods discussed in this workshop back home to your organization. 32 Second Chances: Transforming the Lives of the Two-Legged and Four-Legged Kind Sunday, April 28, :00 p.m. 3:30 p.m. Michelle McClelland, Special Programs Supervisor, Grand Prairie Animal Services Five Shelter Dogs and Ten Inmates. This is the set-up for our local outreach program. Five shelter dogs are sent to the Dallas County Jail and trained for five weeks. It is great for the dogs, great for the inmates and great for the shelter. But, what goes into making sure this program stays successful? This workshop will discuss the ins and outs of putting together an outreach program that is loved all over the world. We will discuss the successes and the difficulties- from assessing and sending the dogs to marketing and continuing to build a great partnership between the shelter and the jail. 38 What to Expect when Expecting.Seniors! Sunday, April 28, :00 p.m. 5:30 p.m. Catherine McManus VMD, MPH, DACVPM, CAWA, Veterinarian, Irving Animal Services It seems like senior pets are being surrendered to, or brought into, shelters at an increasing rate. With a little extra handling, senior pets can be excellent adoption candidates. In this lecture, I will discuss some key medical considerations, diagnostic testing options, focused treatment considerations and quality of life concerns. In the end, the audience will share novel ideas on how to keep seniors in their homes. 44 Get Them Adopted Outside the Shelter Monday, April 29, :30 a.m. 10:00 a.m. Kelli Eaves, Director of Pet Placement, SPCA of Texas Talia Pickman, Foster Manager, SPCA of Texas Bringing your adoptable pets out into the community showcases shelter pets to a broader market who never before considered visiting a shelter to adopt. Offsite adoptions also creates future adopters once the public discovers the amazing adoptable pets at your shelter that are waiting for new homes. Learn how creative programs can increase your adoptions offsite and translate to more adoptions at your shelter as well as grow your volunteer and foster base through positive interactions within your community. Also discover how an Adoption Ambassador program helps pets not thriving in a shelter find their new homes through personalized care and advocacy through their foster parent. Texas Unites 16

17 50 Yes! Volunteers CAN Do That!: Engaging Volunteers Beyond Basic Animal Care Roles Monday, April 29, :30 a.m. 12:00 p.m. Miranda Hitchcock, Shelter Operations Manager, Austin Animal Center April Moore, Engagement Manager, Austin Animal Center Do you every think, wow, we could do so much more for our pets and community if we just had more staff? Well, guess what, you probably already have a community full of eager participants just waiting for an opportunity to help you. In this workshop we ll talk about the value of skilled volunteers, building out specialized programs, such as jail-based foster programs, medical program support and cat enrichment teams, and how to recruitment for and manage these roles. field services & investigations 3 Under the Dome - What bills can help or hurt animals in 2019 Texas Legislative Session and how you can help! Saturday, April 27, :00 a.m. 12:30 p.m. Shelby L. Bobosky, Esq., President, Texas Humane Legislation Network Laura Donahue Halloran, Executive Director, Texas Humane Legislation Network This course will begin with a brief description of the Texas Humane Legislation Network and then explain how Texas Unites' attendees, whether they are ACOs, rescue volunteers, shelter managers or other animal welfare advocates, can get politically active for the sake of the animals. This course will cover the Texas Legislative Session in depth with respect to all of the animal-related bills brought during the session. Ms. Bobosky and Ms. Donahue will give a brief background to the Texas legislature, including how the political parties fared in the 2016 elections, the general legislative process, the current numbers of bills brought that affect the day to day work that the Texas Unites attendees face and how the attendees can help either pass or oppose a bill. This course will briefly touch on federal animal bills as well as cutting edge legal topics and how to get your elected officials to take animal cruelty seriously. 9 Beagley Blonde - Legal Myths in Animal Welfare Saturday, April 27, :00 p.m. 3:30 p.m. Brian Chase, General Counsel, Michelson Found Animals Foundation Can you lease a cat? What s the best way to scare off potential adopters? What s it mean to adopt an animal in the first place? Can I bring my support peacock on a plane? And who owns that cat anyway? Lots of animal welfare nonprofits operate under some common legal misconceptions. In this presentation you will learn about these myths and misunderstandings and how they can impact your operations. 15 Resiliency and Courage: The Training We Should Have Had From the Start Saturday, April 27, :00 p.m. 5:30 p.m. Bruce Jolley, Assistant Police Chief, Irving Police Department Corey Price, CAWA, Animal Services Manager, Irving Animal Services We often see classes about Compassion Fatigue as part of the lineup at animal welfare conferences, but how did we get here? Do we give ourselves, our officers and other team members the tools to remain resilient in the face of incredibly challenging and demanding work? This course will include a framework for training, modeled after similar programs designed for law enforcement. By offering this type of training from the start and having tools to use along the way, we can create teams that are built to last! 21 FTO for the ACO: Training the Trainer Sunday, April 28, :30 a.m. 10:00 a.m. Tabitha Blewett, Owner/Instructor, Humane Educators of Texas Training new Animal Control Officers can be a daunting task as our field continues to develop and evolve, yet there remains a lack of consistency with training protocol. This class will focus on developing a uniform, yet customizable training guideline which can fit within most all departments and agencies. The training guideline follows a basic four-week FTO (Field Training Officer) program which will cover all the needed basic information for anyone beginning with an agency. The objective in this class will be techniques on how to teach to different learning types, how to focus on what is important when working within a strict timeline, and the customizable timeline itself. At the completion of the class, a USB drive will be provided to each attendee, which will be pre-loaded with forms to take back to individual agencies to create ACO FTO programs. 27 Wild Neighbors: Is your response to wildlife working against you, your community, and your mission? Sunday, April 28, :30 a.m. 12:00 p.m. John Griffin, Senior Director, Urban Wildlife Programs, the Humane Society of the United States Does your agency s mission for the humane treatment of animals extend to wildlife? Animal control facilities are increasingly tasked with responding to wildlife issues in their community, but standard operating procedures, lack of resources, and outdated policies can stand in the way of achieving humane outcomes for wildlife. For instance, programs like trap-loan are well intentioned, but in reality require unnecessary field response and agency resources, leave wild animal orphans behind, leave the root of the problem unaddressed, and inflict suffering on the very animals we work to protect. Featuring the real agency experiences from ongoing work with our Wild Neighbors Pilot communities across the US, including the Austin Animal Center, this workshop will provide the roadmap and resources needed to begin or reach the next step in transforming the way your agency and community deals with wildlife. The benefits are humane outcomes for wildlife in your community, a reduced workload for officers in the field, and a greater awareness in the community about how to solve problems with wildlife. Texas Unites 17

18 33 No More Horsin Around: Best Practices for Investigation and Prosecution of Equine Cruelty Cases Sunday, April 28, :00 p.m. 3:30 p.m. Kyle Held, Regional Director of Field Investigations and Response, ASPCA Jaime Olin, Legal Advocacy Counsel, ASPCA Beyond the usual challenges inherent in animal cruelty investigations and prosecution, equine cases come with their own set of difficulties. This workshop will focus on best practices in the following areas: getting buy-in from your local jurisdiction to handle equine cases, identifying equine cruelty, collecting and preserving evidence, the Texas cruelty laws that apply to horses, how the Texas disposition statute affects horses, and what prosecutors need to best prepare and present these cases. We ll also talk about some safety net alternatives, focusing on the ASPCA s Regional Equine Support Center that opened and operated in DFW in We ll use learnings from that project to assess ways to help horse owners who lack equine knowledge or resources before their situation devolves into a cruelty case. 39 Chip Chip Hooray: Microchip Licensing to Boost Your RTOS and Your Reputation Sunday, April 28, :00 p.m. 5:30 p.m. Lisa Norwood, Public Relations & Outreach Manager, San Antonio Animal Care Services Shannon Wade Sims, Assistant Director, San Antonio Animal Care Services We all know microchips can be a lost pet s way home but they can also be just the ticket your agency needs to revive a failing licensing program! San Antonio is the largest city in the nation to use registered microchips as the primary means of pet licensing.and it s led to huge increases in happy reunions and good press! Find out how a microchip license ordinance can help your shelter saves thousands of lives (and dollars) through enhancing a process you may already have in place. This workshop is focused on municipal agencies that run pet licensing programs but the community outreach efforts, media relations and stakeholder buy-in tips are universal. 45 When Good Dogs Go Bad Monday, April 29, :30 a.m. 10:00 a.m. Manuel Flores, Field Operations Supervisor, San Antonio Animal Care Services Joel Skidmore, Field Operations Supervisor, San Antonio Animal Care Services Dangerous dogs. We all have them in our community, but not all of us know how to deal with them. How do you investigate an Attack by Dog case? What does the law allow you to do and what should you do to ensure irresponsible owners are held accountable? Taught by longtime investigators from San Antonio s Animal Care Services, this workshop will take you through the entire process of addressing high profile dog attacks in your community. What do you do when your Serious Bodily Injury case turns into a felony Attack By Dog charge? Texas law does include remedies for these types of cases but they can be vague and underutilized. So, how do you establish a working relationship with law enforcement and the local District Attorney s Office to encourage pursuit of these cases? From the initial identification to investigative process and compiling a sound case, this session will give you the tools to get dangerous dogs off your city streets. 51 How to Start an Animal Cruelty Task Force Monday, April 29, :30 a.m. 12:00 p.m. Jessica Milligan, Assistant District Attorney, Harris County District Attorney s Office Charles Jantzen, Sgt. Animal Crimes Unit, Harris County Constable s Office Precinct 5 With a newly created animal cruelty task force in Harris County, Ms. Milligan has first-hand knowledge on the building blocks and bumps along the way for a community wide project such as this. In this workshop, Ms. Milligan will cover the reason for starting an animal cruelty task force, how to start one, how to maintain one successfully, how to market one, how to continue to grow your task force, and the difference a task force can make in a community. She will also cover the things the public can do to help a task force with their investigations versus interfering with investigations. marketing & outreach 4 Time for Education! Building, Growing, & Sustaining a Successful Humane Education Initiative Saturday, April 27, :00 a.m. 12:30 p.m. De Daltorio, Sr. Director of Humane Education, Charleston Animal Society Heather Grogan, Director of Humane Education, Charleston Animal Society Humane Education is a direct investment in children that insures a bright future for humans and animals alike. Charleston Animal Society believes this initiative supports the organization s overall mission to prevent cruelty to animals. In this interactive presentation, leaders in animal welfare will examine their shelter s educational efforts. They will also discover why humane education helps shelters meet their organizational goals and benefits the entire community. Participants will explore their overall organization goals in relation to current programs including their humane education efforts that can sometimes become buried under the day-to-day operations. Participants will work together to examine how to create or grow humane education programs on a shoestring budget. Attention will be paid to program development, building effective humane education curriculum, involving the community and expanding a shelter s reach. Program evaluation and building programs to address the needs of the community and the needs of the learners will also be addressed. Existing (or construct new) humane education programs that work in harmony with current goals to add value to the shelter and community. Texas Unites 18

19 10 Creating Impactful Results with a PetSmart Charities Partnership Saturday, April 27, :00 p.m. 3:30 p.m. Kelly Balthazor, Regional Relationship Manager, PetSmart Charities Heidi Fulcher, Associate Relationship Manager, PetSmart Charities Steve Kaufman, Center of Excellence Manager, Adoptions, PetSmart Charities It s not rocket science. Working with a national funder is a matter of understanding how their goals match your programs and aligning the funding. Attend this workshop to learn firsthand from the grantmakers and animal welfare expert of PetSmart about the opportunities for support from the leading animal welfare funder in North America. You ll learn the tips for getting your grant reviewed and how PetSmart Charities is funding programs to solve community challenges and build organizational capacity. Come prepared for an interactive opportunity to ask your questions on how grant decisions are made and what funding opportunities are available for your organization. 16 Fundraising for Your Municipal Shelter? YES! Saturday, April 27, :00 p.m. 5:30 p.m. Tori Fugate, Director of Marketing & Communications, Kansas City Pet Project For most municipal shelters, fundraising can be a dirty word. It is sometimes perceived as impossible, unethical or even illegal none of which are true! Telling the stories of the pets in your shelter and working with your community in unique ways can help take you to the next level and raise critical funds to save lives. By raising millions of dollars from private supporters, Tori Fugate from KC Pet Project in Kansas City, MO has proven that donors can help municipal shelters close the gap between lifesaving dreams and reality. In this workshop, we ll highlight the different strategies that you can use to raise funds that will take your lifesaving to the next level. You ll see examples from shelters across the country of how municipal shelters are raising those additional funds to support their programs and community outreach. We ll discuss how to use marketing, the media, community events, and social trends to increase your level of giving, all while strengthening your organization s brand and helping you save lives. 22 Taming the Beast: Crisis Communication for Animal Agencies Gone Wild! Sunday, April 28, :30 a.m. 10:00 a.m. Lisa Norwood, Public Relations and Outreach Manager, San Antonio Animal Care Services So much of the struggle of operating an animal shelter is getting the community to care.to notice. But what do you do when they start looking at you for all the wrong reasons? Every animal shelter is one misidentified puppy, one angry adopter, one disgruntled volunteer or partner away from a full on public relations disaster. Understanding the importance of crisis communications can help. A sound damage control plan helps put the fire out before it consumes your staff, your agency and your community in a crisis conflagration. In this workshop, we ll work with real life shelter examples and discuss proactive community and media relations tips that make our agencies as fire proof as possible. 28 Customer Service for Animal Welfare Professionals Sunday, April 28, :30 a.m. 12:00 p.m. Cathy M. Rosenthal, Animal Welfare Writer, Trainer, Consultant, Writing for a Cause Poor customer service can spread quickly on social media and impact every aspect of your agency. Delivering exceptional customer service only takes a little effort and can drastically increase adoptions and donations as well as attract more volunteers and foster families to your agency. In this workshop, learn the secrets to achieving customer service excellence, from what to say and how to say it to body language techniques that can help you build quick rapport with the people you serve every day. This is a fun and engaging workshop that shows staff the many ways to engage people in positive ways. This is recommended for everyone, from kennel attendants and front desk/ receiving staff to animal control officers and executive level staff. 34 The Cruelty Connection: Introducing The Link to Student Audiences Sunday, April 28, :00 p.m. 3:30 p.m. Phil Arkow, Coordinator, The National Link Coalition Traditional humane education focuses just on animal welfare issues. But it is always easier to gain access to crowded and regulated school curricula by tying in to existing state or core standards. With increasing interest in how animal abuse is also Linked with human violence, the National Link Coalition has created The Cruelty Connection: Animal Abuse and Its Links to Human Violence. This free PowerPoint and Lesson Plan can be used by animal care and control organizations to show how animal abuse is connected with bullying, school shooters, student safety, child welfare and development, and other Link issues such as domestic violence and elder abuse. We ll review this new program and explore ways it can enhance your humane education outreach. 40 Vet Care for All: Small Steps to Make a Big Impact for People and Pets in Poverty Sunday, April 28, :00 p.m. 5:30 p.m. Jennifer Anderson, Director of Operations, Community Medicine Los Angeles, ASPCA Jocelyn Kessler, Sr. Director of Operations, Community Medicine, ASPCA Accessible, affordable vet care is critical to the welfare of pets, and to keeping pets with their people and out of shelters. Low income pet owners often cannot afford or access basic vet care, such as vaccinations, simple treatments or spay/neuter. People living in underserved communities face a number of barriers to accessing veterinary care. Service providers can better achieve the desired impact for people and pets if they understand the barriers and take steps to remove them. In this workshop, we will discuss the difficult choices necessary to design or enhance a program with a range of resources, lessons learned from a Community Medicine program in New York and Los Angeles and tools to help your staff navigate difficult client conversations when necessary. Texas Unites 19

20 Join us to explore how your organization can help shift the landscape of veterinary care in your community to ensure more pet owners have access to affordable veterinary care and pets are healthier and happier at all income levels. 46 Break Through the Barking: How to Create a Successful Social Media Strategy Monday, April 29, :30 a.m. 10:00 a.m. Kelsey Keys, Development Manager, Operation Kindness Let s be honest, there are two things your organization wants from you when it comes to social media: for it to be an answer to all of your problems and for everything you post to go viral. The truth is, social media isn t so simple! With constant-changing algorithms, platform updates and a fight for newsfeed space, your social strategy needs more dedication than ever. In this course, you will learn how to make your content work for you. We ll discuss highly-engaging posts in an organic social media world, fundraising strategies, utilizing groups, how to determine third-party posting and more! It will also give you valuable statistics to help you feel confident explaining your social media strategy to others in your organization (and help explain why you can t make everything go viral!) This class will be best for those who already have a social media presence for their organization. 52 Teaching to Transform: Engagement and Education to Change Communities Monday, April 29, :30 a.m. 12:00 p.m. Lisa Norwood, Public Relations & Outreach Manager, San Antonio Animal Care Services Camille Shelton, Volunteer Services Coordinator, San Antonio Animal Care Services In this informative session, San Antonio s municipal shelter will detail how dedicated education and volunteer teams can support greater owner care and compliance in our communities. Redesigned engagement programs at Animal Care Services in the Alamo City have highlighted the vitality of outreach both in and out of the shelter walls and the enhanced mission has resulted in increased lifesaving, owner accountability and community buy in. This workshop will look at how education and volunteer efforts can support each division of your shelter using easy training techniques, technology and existing outreach avenues in a way that s good for you and great for pets. management & team building 5 We re All in This Together - Common Challenges and Solutions! Saturday, April 27, :00 a.m. 12:30 p.m. Emily Grossheider, CAWA, Chief Innovation Officer, Dogs Playing for Life Understaffing, under funding, under adopting, under supporting, overwhelming! We are all working harder, but we must work smarter to improve the lives of the animals-and those that love them. Having the privilege of travelling to animal welfare organizations across the country, we hear many of the same challenges-and some really creative solutions! Let s talk about what we re all facing-and how to work smarter to tackle the problems-head on! 11 How We Doubled in Size and Maintained Our Culture of Care: San Diego Humane Society's Strategic Approach to Recruitment and Employee Engagement Saturday, April 27, :00 p.m. 3:30 p.m. Audrey Lang, MS, SPHR, Vice President, Organizational Development, San Diego Humane Society Ashley Frank, SPHR, Employee Engagement Generalist, San Diego Humane Society For more than a year, San Diego Humane Society was in animal services contract negotiations with six cities in San Diego County. Winning the contracts would mean the Society would double in staff growing within a few months from 350 employees to 550 employees. It would also nearly double the number of animals we care for increasing from 30,000 animals to 50,000 animals per year throughout the County of San Diego. One by one the city councils approved the animal service contracts and on April 30 our HR team got the go-ahead to hire the 200 people needed to do the work beginning July 1. Those were a challenging two months and we achieved our objective -- within two months, we hired and trained 200 people to fill the positions necessary to fulfill the six new, additional animal service contracts while maintaining our culture of care through a challenging transition. At San Diego Humane Society, our HR department is called Employee Engagement, to convey the high value we place on engaging employees and maintaining a culture of care, based on our organizational core values. This presentation will focus on the collaborative, strategic approach that was planned and implemented before, during and after this major growth transition in order to maintain our culture of care and high degree of employee engagement at San Diego Humane Society. Topics will include: Recruiting & selection strategies: technology, social media, events, large group interviewing, referral program, employee testimonials, brochures and other materials, candidate screening and testing Communication strategies: leadership forums, internal newsletter, culture and values video series, social media and materials Training strategies: onboarding, animal handling, philosophy, job shadowing, executive involvement, core values Employee Engagement: focus groups, recognition, career development, appreciative inquiry, events 17 Inward Alliance: Creating Coalitions Within Your Organization Saturday, April 27, :00 p.m. 5:30 p.m. Whitney Hanson, Manager II Business, Dallas Animal Services Misty Valenta, Community Programs Coordinator, Williamson County Regional Animal Shelter We all know the importance of partnerships between separate organizations, but are your internal teams acting in alliance with one another? We will address who your internal factions are and how we can bring them together. By combining forces, shelters can produce more cohesive plans Texas Unites 20

21 for adoption procedures, fostering plans, marketing, events, and more. Plus, by recognizing the talents of your staff and volunteers, you will build relationships based on respect and show their lifesaving work is acknowledged and valued. 23 Refurbishing and Remodeling Animal Housing Facilities Sunday, April 28, :30 a.m. 10:00 a.m. Greg Taylor, CEO, Mason Company Everyone dreams of building a new facility with up-to-date holding and boarding areas. However, budgets, politics, zoning problems and other issues typically conspire to keep that goal a dream instead of reality. A more realistic - and quicker - solution is to renovate your existing boarding and holding areas rather than build new ones. This session will focus on how to improve the existing kennel and cattery areas of current veterinary facilities. A lot can be done for considerably less than the cost of new construction to brighten up existing holding and boarding or improve disease control, and therefore create a more enjoyable environment for staff and animals. Even just renovating a portion of a facility can make a huge difference. 29 Who s the Boss? Who Cares! Sunday, April 28, :30 a.m. 12:00 p.m. Leslie Harrelson, President/CEO, P.E.T.S. Clinic No disrespect intended but in Animal Welfare- EVERYONE matters not just the boss. All of our experiences, voices, and opinions should be heard and be valuable. A strong CEO, Director or ED is vital but they cannot be successful without the right team. Conversely, the best team on the planet can fail without appropriate leadership. Let s discuss what makes a great leader, how anyone can lead regardless of their position or title and why you should strive to lead from where you are! Come learn: What makes an amazing team Why some bosses suck and what to do about it How to empower your people How to have difficult conversations Why happiness at work matters Balancing the volunteer/staff dynamic This workshop is for the person hired yesterday to the most seasoned CEO. This is Animal Welfare- Everyone is welcome! 35 Why Title & Authority Matter Less Than You Think Sunday, April 28, :00 p.m. 3:30 p.m. B.J. Rogers, CAWA, Vice President, Training & Organizational Development, Emancipet Ever struggle with lacking the authority to make decisions or take actions that you just KNOW will drive progress? What if authority isn t the problem? What if leadership is something different than we ve been told? We ll explore different ways to think about authority, leadership, and change and the things people really need to do the work and learning that make progress possible. With a new perspective and proven tools, you ll leave better equipped to exercise leadership as frontline staff, middle management, or the CEO. And good thing too! Because thriving organizations need leadership at every level. 41 Shelter Safety (Unexpected just happened, what do you do?) Sunday, April 28, :00 p.m. 5:30 p.m. Kevin Hearst, Instructor, National Animal Cruelty Investigations School For far too long, shelter workers and volunteers have been under-trained concerning disasters, emergencies, and aggressive dog attacks. By attending this brief lecture, the attendee should fully understand the importance of preparation and emergency protocols. Kevin will provide a comprehensive approach to a safe environment inside and outside shelter facilities. This workshop will cover fundamental guidelines for the following: (SOP) Standard Operation Procedures revision Supervisor training revision Review safety areas and equipment Mock animal attack and what to do 47 Increasing Adoption through Managing your Average Length of Stay Monday, April 29, :30 a.m. 10:00 a.m. Michael Barnard, AIA, ACO, President, Shelter Planners of America Courtney Kremer, Director of Animal Services, Springdale Animal Services Many groups believe that if they could house more animals and or house animals for a longer period of time they can increase the number adoptions. Whether you are wanting to renovate and expand your shelter, build a new shelter or you must stay with what you have, this session will give you ideas to increase adoptions. Courtney Kremer, the Director of Animal Services in Springdale, AR and Animal Shelter Architect, Michael Barnard have teamed up to discuss this important topic. While Springdale, AR is planning to build a new shelter, Courtney could not wait for that. She increased the live release rate from 48% to 85% in just a 6 year period of time without building a new building. Come hear some techniques that worked and what did not. Michael will cover statistics of dozens of animal shelters, the number of animal housing units they have, the animal intake they have, the number of adoptions they made, their Average Length of stay and how that correlates to operational costs. 53 Your Data Counts! Monday, April 29, :30 a.m. 12:00 p.m. Sara Kent, Chief Executive Officer, Shelter Animals Count Learn how your shelter can benefit from participating in Shelter Animals Count and how to use data to tell the story of your organization. Rise Texas Unites 21

22 above the day-to-day through data visualization tools that allow for easy identification of trends. Even the most basic data collection is valuable in making decisions, steering operations, raising funds and more. Your shelter s data becomes even more powerful when it is part of the National Database. Learn basic shelter data collection and reporting Learn how to use data to inform decisions Learn the benefits of a national database and how your data matters Shelter Animals Count is an independent collaborative first-of-its-kind organization gathering data at a local, state and national level on animals in animal shelters. The National Database has data from self-reported by organizations who are committed to transparency. Shelter Animals Count provides helpful tools for collecting and viewing data, free for you to use! rescue & advocacy 6 Risk Management in a Volunteer Program Saturday, April 27, :00 a.m. 12:30 p.m. Brian Chase, General Counsel, Michelson Found Animals Foundation We can't save animals without Volunteers! But even free help comes with risks. How do the various anti-discrimination laws apply to volunteers? What type of insurance should we use to protect our organization? And how do we make sure our volunteers, our communities and our animals are kept safe? These are just some of the topics we will cover when we look at how the law treats volunteer programs. 12 Discover the Hidden Power of 'Thank You' Saturday, April 27, :00 p.m. 3:30 p.m. Tim Crum, Founder & CEO, Animal Shelter Fundraising Two words hold the key to your organization s financial health Thank You. This workshop will reveal the myriad of tactics an animal shelter s board and staff can employ to improve fundraising revenue, increase donor retention rates and improve relationships with friends and supporters all revolving around thanking people. Each participant will leave this workshop with at least five actual things/events they can utilize to help improve their bottom line. This workshop is ideal for anyone who does fundraising, marketing, public & community relations, or serves on a board or committee. 18 It Takes a Village to Save our Animals Saturday, April 27, :00 p.m. 5:30 p.m. Carl Youngberg, President, Concepts 3 Inc. When animals are our passion, we focus on their needs, be they feral cats, Jack Russell Terriers or other travelers on our planet. Through building community programs and partnerships all across the nation and in our communities, we can make a huge difference in our world. In our session, you will discover and build on your strengths and this will help you be a leader in the belief that every dog and cat deserves to live. With more than 4,100 dogs and cats euthanized every day in animal shelters, our work is clear. Working collaboratively with shelters, animal control and other animal welfare organizations, we can achieve great results. We need partners to share our vision and our passion as we are all in this together. Our session will focus on building our communication skills, develop a clear identity for our cause and attract followers. 24 Help PEOPLE Care for Animals - Pet Food-Banking and Other Services with DaisyCares Sunday, April 28, :30 a.m. 10:00 a.m. Maria Alvarado, DaisyCares & PAWedu Program Coordinator, DaisyCares Since 2009, DaisyCares has provided pet food, veterinary care, and animal welfare education to the Bexar County and surrounding area. The mission of DaisyCares is to help people care for pets and keep pets in loving homes. Key partnerships and advocacy have helped DaisyCares grow to serve over 65,000 pets annually. This workshop will focus on the strategy behind retention programs. 30 Reaching the "Unadoptable" with TTouch! Sunday, April 28, :30 a.m. 12:00 p.m. Marnie Reeder, TTouch Practitioner for Companion Animals and Horses, TTouch, Inc. The workshop will consist of a demonstration of TTouch methods of bodywork and safe handling techniques that will assist shelter workers, rescuers, volunteers and veterinary technicians in their jobs. Learn how to help animals become more adoptable, and shorten their time spent in the shelter. Learn how to incorporate the techniques into training programs, helping dogs relax, focus, and learn to trust. Learn to help cats deal with the stress of shelter life. Learn to use TTouch to calm and support the other species of animals that can end up in a shelter, from horses, to snakes, poultry, guinea pigs, etc. 36 Fabulous Foster Programs Sunday, April 28, :00 p.m. 3:30 p.m. Rosemarie Crawford, LVT, Director of Educational Programs, The National Kitten Coalition Foster programs for bottle-baby kittens have some unique requirements but make a huge impact in lives saved. Thankfully, these greatly needed programs are becoming more wide-spread in shelters and rescues across the country. However, some organizations still struggle with finding or retaining well-qualified fosters, obtaining adequate funding or attaining higher save rates for these tiny kittens. This session will address all of these areas and more. Attendees will get valuable insights and strategies for starting or expanding successful neonatal foster programs and will leave with knowledge and proven protocols to increase survival rates of rescued kittens. 42 TNR: Science vs Advocacy Sunday, April 28, :00 p.m. 5:30 p.m. Chad Ensign, Senior Animal Control Officer, City of Boerne Trap Neuter Release (TNR) continues to be a polarizing topic within animal Texas Unites 22

23 welfare circles. In this workshop we will discuss scientific research on TNR. This will include the results of case studies, effects on wildlife, and litter sizes and mortality rates. We will also discuss the divide between scientific organizations and advocacy groups, and what this means for us in animal welfare. I will share my experience as my city s primary trapper since coming on in 2014 and what I have seen work and what has not. I will also share experience with working with the public where TNR is used but not orchestrated by the city. TNR does not have a clear answer and this workshop is to give an overview of data and field experience on the issue. 48 Win, Win, Win-WIN!: Positive Partnerships for Shelters, Rescues, Veterinary Clinics - and Animals! Monday, April 29, :30 a.m. 10:00 a.m. Rosemarie Crawford, LVT, Director of Educational Programs, The National Kitten Coalition We know that working together saves more lives, yet obstacles exist in creating and maintaining positive relationships. This is often true for relationships between veterinary clinics and shelter or rescue partners. This session addresses challenges and provides proven solutions from someone who has experienced both sides of the situation. Get an insider s perspective on how to approach your local veterinary community, know what to bring to the discussion, learn ways to improve relationships, get more services and ultimately save more animals. You ll leave with the resources you need to open or reopen discussions, build positive relationships and save more lives. 54 Are Cats the Underdogs? Monday, April 29, :30 a.m. 12:00 p.m. Lana Fraley Rich, Catsultant While there are more homes with dogs (60.2M vs. 47.1M for cats), there are many more cats owned than dogs (94.2M vs. 89.7M for dogs). However, it just seems like a Doggie World out there: There are Dog Parks, Doggie Day Care businesses, dog boarding and training facilities. There are lots of dog groomers, dog walkers, dog trainers and dog behaviorists. 70% of the inventory at most pet stores is for dogs (and a few other pets). Only 30% of the inventory is for felines. Veterinarian practices are typically 75-80% dog clients and 20-25% cat clients. Lots of people unconsciously think of a cat as a dog in a catsuit! There are many misconceptions and cat myths that still exist, but not for dogs. If you share your home with a cat, you will want to attend this fun, informative feline session! You will learn the top 5 things ALL cats need to thrive in your home! Shelter Medicine (Saturday - limited registration, DVM & LVT) V1 Pharmacological and Non-pharmacological Behavioral Interventions for Shelter Use Saturday, April 27, :00 a.m. 9:30 a.m. Valarie Vaughn Tynes, DVM, Veterinary Services Specialist, Ceva Animal Health In spite of our best efforts, animals that end up in shelters are likely going to experience some degree of stress. In addition, the unknown backgrounds and experiences of most of the animals that require sheltering often result in situations where it can be difficult, if not impossible, to know if the pet has been relinquished (or escaped) from a home due to a problem behavior, or the problem behavior is a result off the stressful situation the animal is being forced to contend with. Regardless, many of these animals can be helped by using pharmacological agents appropriately. Not only can these medications help relieve the mental or emotional suffering being experienced by some of these patients but they can also be used to help the animal experience a state of mind where they can learn. This can be very helpful in shelters with behavior programs that are attempting to do some behavior modification before placing animals, but in some cases can also help us improve the welfare of animals we are housing while we determine their ultimate placement. This presentation will review some of the more commonly used categories of psychopharmacological agents, as well as some of the readily available non-pharmacological agents used for behavioral intervention. Mechanisms of action, the most appropriate indications as well as the potential contraindications of each will all be covered. V2 Polytrauma: More Than Broken Bones Saturday, April 27, :45 a.m. 11:45 a.m. Justin Heinz, DVM, DACVECC, Clinical Assistant Professor, Emergency and Critical Care, Small Animal Clinical Sciences, Texas A&M University Trauma occurs for a variety of reasons in veterinary medicine from vehicular to animal attacks. While external injuries, such as wounds and broken bones are easily identified, they are often times not life limiting, but act as sentinels for extensive, internal injury. This lecture will focus on stabilization and assessment of the traumatized patient for general and non-referral practice. V3 Teamwork: How animal welfare agencies, law enforcement, and legal professionals work together to successfully investigate and prosecute animal crimes Saturday, April 27, :30 p.m. 2:00 p.m. Deputy Darlene Chandler, Harris County Constable Precinct One Animal Cruelty Division Dr. Amy Crum, Houston SPCA Sargent Kaitlin Loewen, Harris County Constable Precinct One Animal Cruelty Division Elizabeth Pearlman, DVM, Forensic Veterinarian ASPCA Whitney Rasberry, Assistant DA, Harris County District Attorney s Office Rick Wall, DVM The panel, consisting of a member of law enforcement, an animal crime scene investigator, an attorney, a forensic veterinarian, and a Texas Unites 23

24 shelter veterinarian will discuss common pitfalls, bottlenecks, and miscommunications that can derail the investigation and prosecution of animal crimes and how to avoid them. V4 Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management Part 1 Saturday, April 27, :15 p.m. 3:45 p.m. Brian A. DiGangi, DVM, MS, Senior Director, Shelter Medicine, ASPCA This session will present the preliminary findings from the 2019 survey of Heartworm Disease Management in North American Shelters. Survey findings will be discussed in reference to updated industry guidelines and recommendations. Attendees will develop an understanding of the resources available to guide them in the development of practices, policies and protocols for their organization. V5 Trends, Tools, and Hot Topics: Updates on Canine Heartworm Management Part 2 Saturday, April 27, :00 p.m. 5:30 p.m. Brian A. DiGangi, DVM, MS, Senior Director, Shelter Medicine, ASPCA This session will explore the current practices and challenges to following standard heartworm management guidelines in the shelter. Attendees will learn how to design management protocols feasible for sheltering organizations in light of new and emerging scientific evidence. This session will troubleshoot common questions and concerns regarding prevention, diagnosis, and management of canine heartworms in the shelter setting. Executive Leadership (Sunday - limited registration, CEO, ED, Senior Leadership, Board) L1 How to get Sponsors Sponsoring and Donors Donating The Association Leadership Series Sunday, April 28, :30 a.m. 10:00 a.m. Tom Tholen, Senior Vice President, Marketing and Development, The Association for Animal Welfare Advancement Cultivating sponsorships and donations is what keeps the lights on and the doors open. Sponsors and donors alike seek connection, a sense of purpose and the satisfaction of contributing to positive change. Learn how to build and execute customized plans that appeal to your funders while not driving your staff crazy. L2 Practices Shelter Data: An Underutilized Resource The Association Leadership Series Sunday, April 28, :30 a.m. 12:00 p.m. Jan Scarlett, DVM, MPH, Ph.D., Maddie s Shelter Medicine Program, Cornell University Anne Reed, President & CEO, Wisconsin Humane Society Martha Boden, PMP, CAWA, Chief Executive Officer, SPCA Tampa Bay Following up on Dr. Scarlett s recent book, Every Nose Counts. Using Metrics in Animal Shelters: A Maddie s Guide, in this session you ll learn To demonstrate how data can be used to its maximum impact; How to perform in-depth program evaluations; and What metrics influence your actions to improve the lives of the animals you serve? L3 Do s and Don ts of Award Winning Public Services Announcements The Association Leadership Series Sunday, April 28, :30 p.m. 1:00 p.m. Tom Tholen, Senior Vice President, Marketing and Development, The Association for Animal Welfare Advancement Know the difference between advertisements and public service announcements (PSAs) and which one to choose. Understand what makes PSAs memorable and cause your adopters, donors or volunteers to act. Enjoy some award winning PSAs produced by your peers. L4 Management by Walking Around, Part 1 The Association Leadership Series Sunday, April 28, :00 p.m. 3:30 p.m. Gilda Bonanno, Principal, Gilda Bonanno, LLC Session 1: AKA Please Don t Prowl, Growl and Scowl. Management by walking around (MBWA) is a common management practice that can be very helpful in managing and engaging employees, setting a good example, and staying in touch with what's really happening with employees. The session will cover: Why great managers use MBWA Common MBWA pitfalls to avoid Making sure your non-verbal communication (body language) supports your message How to make MBWA part of your regular routine L5 Management by Walking Around, Part 2 The Association Leadership Series Sunday, April 28, :00 p.m. 5:30 p.m. Gilda Bonanno, Principal, Gilda Bonanno, LLC Session 2: If you missed part one, you ll still gain benefit from attending this session, which will focus on: Asking open-ended questions to get information and feedback Active listening Demonstrating authentic leadership presence Overcoming challenges Texas Unites 24

25 Speakers Maria Alvarado, DaisyCares & PAWedu Program Coordinator, Daisy- Cares Maria Alvarado received her bachelors in Animal Science from Texas A&M University in Her work background includes veterinary diagnostics, medical devices, veterinary client relations, and volunteering with various animal rescue groups in the San Antonio area. Being the Program Coordinator for DaisyCares & PAWedu allows Maria to use her knowledge and passion for a great cause. She enjoys engaging the Spanish speaking community in animal welfare through DaisyCares resources and education. In her time at Aggieland, she founded the Aggie Knitting, Crafting, And More club. She is married to her high school sweetheart and is the proud pet-mom to Darla the basset hound, Robin the spaniel mutt, and Rey the cat. Maria enjoys arts and crafts, tending to her chickens, and being an aunt. Jennifer Anderson, Director of Operations, Community Medicine Los Angeles, ASPCA Jennifer Anderson is the Director of Operations, Community Medicine - Los Angeles at the ASPCA. In this role, Jenn oversees the department s work across Los Angeles County, providing high-quality, high-volume spay/neuter and basic veterinary care for underserved pet owners and animal welfare organizations. The ASPCA Community Medicine program in Los Angeles employs 30 staff members across one stationary spay/neuter clinic and four mobile clinics, including one purpose-built Primary Pet Care clinic on wheels. Jenn s team serves approximately 25,000 Los Angeles-area animals annually. Prior to joining the ASPCA in 2014, Jenn served as Spay/Neuter Manager at the East Bay SPCA in Oakland, CA managing two spay/neuter clinics. Throughout her career, Jenn has been particularly focused on collaborating with internal and external constituents to connect communities with muchneeded resources for their pets as effectively and efficiently as possible. Jenn has been in the animal welfare industry for 10 years and holds a Master of Science in Recreational Management from San Francisco State. Phil Arkow, Coordinator, The National Link Coalition Internationally acclaimed lecturer, author and educator Phil Arkow is coordinator of the National LINK Coalition the National Resource Center on The LINK between Animal Abuse and Human Violence and edits the monthly LINK-Letter. He chairs the Latham Foundation s Animal Abuse and Family Violence Prevention Project. He teaches at the University of Florida, Harcum College and Camden County College. He has presented over 250 times in 17 countries, 38 states and 9 Canadian provinces, and has authored over 80 key reference works on human-animal interactions and violence prevention. He co-founded the National Link Coalition, the National Animal Control Association, and the Colorado and New Jersey humane federations. He has served with the AVMA, the ASPCA, American Humane, the Delta Society, the Animals & Society Institute, the National Coalition on Violence Against Animals, the National District Attorneys Association, the Academy on Violence & Abuse, and the American Association of Human-Animal Bond Veterinarians. He received a Lifetime Achievement Award from New Jersey Child Assault Prevention. Kelly Balthazor, Regional Relationship Manager, PetSmart Charities Kelly started her nonprofit career as a development professional supporting annual fundraising events and corporate partnerships local and national organizations. In 2005, she joined US Airways where she managed over $10 million in annual support to human services, arts and education nonprofit organizations throughout the U.S. With the merger of US Airways and American Airlines, Kelly successfully guided the merger transition for integrating the two airline s philanthropic departments. In 2016, Kelly joined PetSmart Charities as a Regional Relationship Manager where she directs the programmatic grant portfolio to award nearly $8 million to support pets and the people that love and care for them. Michael Barnard, AIA, ACO, President, Shelter Planners of America Michael is President of Shelter Planners of America which has worked with over 750 animal shelter groups across the United States. Michael is a nationally certified Architect with 42 years of experience and has worked with Shelter Planners of America for 11 years. He is also a certified Animal Control Officer. He was trained in Animal Welfare by Bill Meade, the Founder of Shelter Planners of America who trained as an Architect and worked for HSUS designing Animal Shelters nation-wide for 11 years and then operated 4 different animal shelters for another 11 years. Michael also has extensive training from Humane Society of United States, Best Friends Animal Society and Society of Animal Welfare Administrators. Prior to his work with Shelter Planners of America he designed hospitals and public buildings for various government entities. Because of his leadership skills, Michael has served in leadership positions on many Boards and Commissions over in his career. Tabitha Blewett, Owner/Instructor, Humane Educators of Texas Tabitha Blewett has over 19 years of experience in the field of animal care and animal services. While residing in California she worked as the education director for a non-profit wildlife rescue organization with special focus on large cats. She also worked for private animal boarding and training facilities in the San Diego area, as well as for the North County Humane Society. She previously served as the Local Rabies Control Authority for Williamson County as well as the Animal Control Field Supervisor for the Williamson County Sheriff s Office. During her time at the Sheriff's Office, she has excelled in promoting educational outreach for the community, including giving frequent public education presentations for children. She developed the fractious animal training program for employees of the Williamson County Parks and Recreation Department, as well as educational seminars on urban wildlife which she has presented at various events around Williamson County. Tabitha holds certifications in; Basic and Advanced ACO, Collapsible Baton, Texas Unites 25

26 OC Spray, X26 Taser, Rifle Qualification, Zoonotic Diseases, Verbal Judo, Herpetology Handling, Blood Sports Investigations, and Rabies Investigations. Tabitha is also Nationally Certified as an Animal Cruelty Investigator. Shelby L. Bobosky, Esq., President, Texas Humane Legislation Network Ms. Bobosky attended the University of Kentucky for her undergraduate degree, earning a double major in History and Spanish in She then attended the University of Tulsa Law School and spent a year as a visiting law student at Northwestern University School of Law graduating in In 1999, Ms. Bobosky moved from Chicago, Illinois to Dallas, Texas, to begin her law practice. For the past sixteen years, Ms. Bobosky has continued practicing general civil litigation until recently when she decided to do only pro bono work putting in hundreds of hours for THLN as well as assisting animal welfare advocates and rescues when possible. Ms. Bobosky was heavily involved in the Dallas Association of Young Lawyers, co-chairing the Animal Welfare Committee for four years and raising thousands of dollars for local 501(c)(3) rescues during her terms. Ms. Bobosky has been Vice President and Board Member with THLN since January Ms. Bobosky served as the Co-Legislative Chairman for THLN in the 2013 and 2015 sessions. She has traveled thousands of miles with THLN in order to promote its mission. Ms. Bobosky and her husband, three boys and three rescue dogs live in Dallas, Texas. Martha Boden, PMP, CAWA, Chief Executive Officer, SPCA Tampa Bay Martha Boden, PMP, CAWA, Chief Executive Officer, SPCA Tampa Bay, combines business knowledge gleaned from 15 years in information technology with her passion for animals and people. Ms. Boden joined SPCA Tampa Bay as CEO in 2011, helping it grow to three campuses with a wide range of programs that spread the humanimality. Ms. Boden is the chair of The Association for Animal Welfare Advancement Conference Committee, and VP of membership for the Florida Association of Animal Welfare Organizations. Gilda Bonanno, Principal, Gilda Bonanno, LLC Gilda Bonanno is a speaker, trainer, and coach who helps her clients improve their presentation, communication, and leadership skills so they can be more successful. Since 2006, she has worked with executives and employees on four continents, from Chicago to Shanghai and Rio to Rome. She is a certified Project Management Professional (PMP), holds a master s degree from Fordham University, and an Advance Business Certificate in Management from the UConn School of Business. Nancy L. Carter, DVM, Shelter Veterinarian, City of Arlington Animal Services Nancy L. Carter, DVM is currently self-employed, working for Arlington Animal Services, providing all veterinary work for the shelter, including surgeries, cruelty exams, necropsies and other duties as requested. She has seen both private clients and shelter clients in a variety of veterinary roles including private practice owner, relief veterinarian, full time shelter veterinarian, and contract shelter veterinarian. Dr. Carter is an alumnus of Texas A&M School of Veterinary Medicine, is active in the Shelter Medicine Committee of Texas Veterinary Medical Association (TVMA), and is the Board President of Ellis County SPCA. Donna Casamento, Chief Program Officer, Michelson Found Animals Foundation Donna Casamento serves as Chief Program Officer for the Michelson Found Animals Foundation, a nonprofit geared toward reducing euthanasia through sustainable business models. She is responsible for several programs including the Adopt & Shop retail adoption centers, the Kitten Foster Project, the Catty Wagon and the Found Animals Microchip Registry. Donna has over 14 years experience in improving outcomes for shelter pets. Her credits include creating and implementing life-saving programs for companion pets, shelter management, clinic management, increasing revenue through donor development, fundraising events, grants and in-shelter retail and successfully developing community partnerships between municipalities and local animal rescue organizations. Donna lives in Los Angeles with her pack of humans and rescue dogs and cats. Deputy Darlene Chandler, Harris County Constable Precinct One Animal Cruelty Division More info to come on Deputy Chandler. Brian Chase, General Counsel, Michelson Found Animals Foundation Brian Chase is General Counsel of The Michelson Found Animals Foundation. Brian reviews and negotiates contracts for the Foundation and evaluates potential legal risks the organization may face. Prior to joining Found Animals Brian was Assistant General Counsel for AIDS Healthcare Foundation, one of the largest nonprofit providers of HIV/AIDS medical care to underserved people around the world. In 2001, Brian was the first attorney in the Dallas office of Lambda Legal Defense and Education Fund, a national LGBT legal organization. While working with Lambda Brian was part of the appellate team for Lawrence v. Texas at the United States Supreme Court. Brian attended law school at Tulane, and has an undergraduate degree in religion from Wake Forest. Brett M. Cooper, President, Integris Performance Advisors Brett Cooper is the visionary President of Integris Performance Advisors, a professional development firm he co-founded to expand the existence of healthy organizations and great places to work. By creatively bringing together concepts from The Five Dysfunctions of a Team (by Patrick Lencioni), The Leadership Challenge (by Jim Kouzes and Barry Posner), Everything DiSC and Lean Six Sigma, Brett and his team have influenced thousands of people in government, non-profits and corporate America to work together in more productive, more effective and more human ways. Outside of his role at Integris, Brett dedicates time to serving others in need. He is a volunteer coordinator for the East Bay Stand Down and Stand Down on the Delta, two non-profit organizations serving the needs of San Fran- Texas Unites 26

27 cisco s homeless Veteran population. He is also board member and financial sponsor for Partners in Sustainable Learning, whose mission is to bring early childhood education to marginalized communities in the developing world (current projects are underway in Nepal). Brett earned an MBA in Finance from the Stern School of Business at New York University and a Bachelor's degree in Marketing from San Diego State University. He is a frequent speaker on topics related to emotional intelligence, team cohesion, leadership and operational excellence. Brett is married to the love of his life, Maxine, and has two daughters, Sophia and Olivia. When not on the road, he splits time between the San Francisco Bay Area and Salem, OR. Rosemarie Crawford, LVT, Director of Educational Programs, The National Kitten Coalition Rosemarie Crawford has long had a passion for helping animals particularly kittens. She is a licensed veterinary technician, co-founder of The National Kitten Coalition and has almost 20 years experience in animal welfare. As a medical staff member in a high-volume, open-access shelter, Rosemarie worked closely with the shelter veterinarian to provide for the animals medical and surgical needs. She assisted in developing and implementing successful protocols for the care of kittens in the shelter s nursery as well as for those in foster care. Rosemarie also served in two shelters as the foster coordinator and understands the challenges -and rewards- of creating, expanding and maintaining foster programs. In addition to presenting training sessions for The National Kitten Coalition, Rosemarie works at a six-doctor veterinary practice in northern VA and enjoys spending her spare time with her husband or fostering kittens in need of medical care. Amy Crum, DVM, Houston SPCA Amy Crum is a 2012 graduate of Michigan State University College of Veterinary Medicine. She has worked in animal welfare organizations for 15 years, including San Diego County Department of Animal Services, Shiacat T.N.R., All About Animals Rescue, and the Houston SPCA. She currently is the Medical Director at the Houston SPCA, where she oversees the animal welfare rotation for Texas A&M's College of Veterinary Medicine as an Adjunct Assistant Professor of Practice. Dr. Crum is a member of the Texas Veterinary Medical Association and serves as the Chair for their Shelter Medicine Committee. Tim Crum, Founder & CEO, Animal Shelter Fundraising Tim Crum is a nationally recognized expert on fundraising, board governance and shelter operations in the animal shelter industry who is often called upon to speak at national and regional conferences. In 2008, Tim founded Animal Shelter Fundraising, and has consulted with more than 100 animal welfare groups across the United States and has raised more than $200,000,000. Animal Shelter Fundraising is a two-time winner of the International Business Excellence Award for Best Animal Welfare Fundraising Organization in the United States from Acquisition International. The award is given to a business that demonstrates ingenuity, creativity and excellence in fundraising within the animal welfare industry. The Arizona-based company is considered by many professionals within the industry to be a key influencer of philanthropy and fundraising matters in animal welfare. De Daltorio, Sr. Director of Humane Education, Charleston Animal Society De Daltorio is the president of the board of directors of the Association of Professional Humane Educators and is dedicated to advancing the field of humane education. De has transformed the once small humane education program at Charleston Animal Society into a far reaching initiative that impacts more than 20,000 student lessons throughout the Charleston area. Her strategic leadership, development and execution of educational experiences include in-class curriculum and classroom visits, creation of the high school Veterinary Science Initiative and conference, summer camp programs, learning-centered youth engagement, and community outreach. De Daltorio received her B.S. in Elem. Educ. from the Indiana Univ. of PA, and Art Certification in K-12 from Carlow College. Her love of animals, children, and art are blended together in all that she does. Karen Deeds, Certified Dog Behavior Consultant (IAABC), Canine Connection Karen Deeds, is a Certified Dog Behavior Consultant through the International Association of Animal Behavior Consultants (IAABC). She is the co-owner of Canine Connection in Ft. Worth, TX with her husband, Bob Deeds, a retired Federal K9 Handler on Texas Task Force I. Karen started her business in 1994 after realizing the need for educating the public about dog training and behavior while volunteering for a local humane society. She worked in the Assistance Dog Field for 15 years and currently provides her expertise on behavior problems including fear, anxiety and aggression. She has consulted and worked with thousands of pet dog owners, various shelters and rescue organizations, as well as has testified in dozens of court cases regarding dog bites. She currently teaches at two facilities in the DFW metroplex focusing on Reactive Integration and Competitive Obedience and Rally. Brian A. DiGangi, DVM, MS, Senior Director, Shelter Medicine, ASPCA Dr. Brian DiGangi is Senior Director of Shelter Medicine at the American Society for the Prevention of Cruelty to Animals. After earning his DVM at the University of Florida in 2006, Dr. DiGangi completed a rotating internship in small animal medicine, surgery, and critical care, a residency in Shelter Animal Medicine, and received his MS in Veterinary Medical Sciences in Dr. DiGangi has published research on canine heartworm disease, veterinary field clinics, feline adoption, pregnancy detection and immunology. He is board certified in both Canine and Feline Practice and Shelter Medicine Practice by the American Board of Veterinary Practitioners. Dr. DiGangi is a member of the Board of Directors of the American Heartworm Society and served two terms as President of the Association of Shelter Veterinarians. Prior to joining the ASPCA, Dr. DiGangi was a Clinical Associate Professor at the University of Florida. Texas Unites 27

28 Laura Donahue Halloran, Executive Director, Texas Humane Legislation Network As Executive Director, Laura's responsibilities include overall strategic and operational responsibility for THLN's legislative advocacy, fundraising and expansion. Most recently, Laura was a lobbyist and state policy consultant for The Pew Charitable Trusts, a non-profit working on national government reform around civic engagement and conservation. Laura has previously served with the Humane Society of the United States where in 2011 she lead a farm animal ballot initiative that resulted in a dozen historic reforms for farm and companion animals in Ohio. She also served as the HSUS Virginia State Director for four legislative sessions, helping end the egregious practice of fox penning, strengthening regulations against puppy mills and passing the Pet Protective Order bill. Also while in Virginia she founded and founded the state s first animal political action committee, Humane Dominion, which was instrumental in the election of the first Democrat Attorney General in 24 years. Subsequently AG Herring has started the first ever Animal Protection Office in a state prosecutor s office. Finnegan Dowling, Maddie's Program and Social Media Manager, Mutual Rescue Finnegan Dowling is the Maddie's Program and Social Media Manager for Mutual Rescue, a national initiative of Humane Society Silicon Valley that encourages people to engage with their local shelters. A longtime leader in social media, HSSV and Mutual Rescue campaigns have caught the attention of the media and won both Shorty and Communicator Awards and are featured in marketing and animal sheltering seminars around the country. Finn has worked in shelters in Washington State, Colorado, California and Nicaragua. A graduate of The Evergreen State College, her writing has also been published in The Bark, Bay Woof, SFGate and Huffington Post. A key part of her current position involves helping shelters across the country start and market day fostering programs. She is the creator of the Doggy Day Out Toolkit, a free resource of manuals and templates to help even the smallest shelters start programs of their own. Kelly Duer, Foster Program Specialist, Maddie s Fund Kelly Duer is a foster program consultant who has worked with various shelters and organizations, including Austin Animal Center, Pima Animal Care Center, Best Friends Animal Society in Houston and Maddie s Fund. Her focus is on helping shelters and rescues increase live outcomes through the implementation of robust foster care programs. Her role includes consulting with shelters, creating and providing training for organizations and their foster coordinators, and assisting with research on foster care. Kelly previously cocoordinated a foster program that brought orphaned children to the United States in order to find them permanent adoptive homes, worked as the Foster Expansion Coordinator for a national study of foster care, and assisted with the behavioral foster study that was conducted at the Fairfax County Animal Shelter. Over the years, her family has provided care for dozens of foster pets. Kelly s work has been featured in many national publications, websites and networks, including Animal Sheltering magazine, the Huffington Post, Best Friends magazine, BarkPost, iheartdogs.com, HuffPost Live and Fox News. Kelly has presented at various national conferences including the Best Friends National Conference, American Pets Alive! and HSUS Animal Care Expo. Kelli Eaves, Director of Pet Placement, SPCA of Texas Kelli Eaves is the Director of Pet Placement for the SPCA of Texas and manages the Adoptions programs at 2 shelters and all offsite locations, the foster program and admissions. Kelli has been leading mobile adoptions for almost 10 years, first as a volunteer for nonprofit and city shelters as well as for her own rescue. In 2016 she restarted mobile adoptions for the SPCA of Texas and grew a program that will have adopted out over 3,000 pets by the end of 2018 outside of the shelter. Chad Ensign, Senior Animal Control Officer, City of Boerne Chad graduated from Oklahoma State University in 2013 with a degree in Natural Resource Ecology and Management with a focus on Wildlife Management. He has 10+ years of experience in animal handling and management that includes exotic, native, and domesticated animals. Chad has been an Animal Control Officer for the City of Boerne since 2014 and Senior ACO since List of previous speaking engagements: I have done short educational talks for the past 4.5 years for Pre-K/ Kindergarten age. One event is called Safety Town through our Boerne Police Department, where I speak to incoming kindergarteners about animal safety. Manuel Flores, Field Operations Supervisor, San Antonio Animal Care Services Manuel Flores is currently employed with the City of San Antonio s Animal Care Services and has been with ACS since June His animal career began as a Kennel Attendant and was later promoted to Animal Care Officer in He advanced into the Bite Investigations Unit which is a specialty team dedicated to the enforcement animal quarantine requirements. While in this position he took on a new assignment as a Dangerous Dog Investigator which required evidence collecting, interviewing victims/owners, setting up hearings and enforcing laws with owning a designated Dangerous Dog. In 2008 he was promoted to an Animal Cruelty Investigator and contributed dearly to the newly formulated team by taking part in the building and structure of cruelty investigations from the ground up. The skills and development of the Cruelty Team enhanced and was later known to be one of the greatest Cruelty Investigations Units. During this time period he was directly involved in several thousand animal cruelty investigations in cooperation with numerous Law Enforcement agencies. Manuel Flores successfully submitted 68 criminal cases to the District Attorney s Office with fines totaling $36,168 dollars, 12yrs & 2 months of jail time and 34 yrs & 4 months of probation. 15 of those cases are currently pending in the Judicial System. Manuel Flores has investigated multiple high profile cases; of those cases Rosie the Pit Bull and Rusty the Miracle Dog were investigated with a heavy heart. Texas Unites 28

29 In November of 2016 he advanced to Field Operations Supervisor and is currently overseeing the Bite Investigations Unit and Dangerous Dog Investigators. The knowledge and skills he has obtained throughout the years is being taught to the advancing Officers. He is a Certified Animal Cruelty Investigator through the University of Missouri- Columbia s Law Enforcement Training Institute, a Certified Animal Control Officer in the State of Texas, holds a certificate from the Humane Society University in investigating Illegal Animal Fighting and is also certified in Crisis Intervention through the San Antonio Police Department. Ashley Frank, SPHR, Employee Engagement Generalist, San Diego Humane Society As Employee Engagement Generalist at San Diego Humane Society (SDHS), Frank performs a wide array of Employee Engagement functions with emphasis on talent acquisition and employee relations. She has diverse expertise in many Human Resource areas, including recruitment and staffing, employee relations, training and development, benefits, and HR analysis and studies. In addition to her current work in nonprofit, Frank has held HR roles in both private and public sectors. Prior to her work with SDHS, she led recruitment for the Commonwealth of Pennsylvania s Public Safety Agency and the corporate benefits and HR support team for a national healthcare organization, Select Medical. Frank holds a Bachelor s of Science in Business Administration with concentrations in both marketing and management. She is SPHR certified by the Human Resource Certification Institute. She currently lives in San Diego with her two rescued greyhounds, 12 year old Finley and Jax. Tori Fugate, Director of Marketing & Communications, Kansas City Pet Project Tori Fugate is the Director of Marketing & Communications for Kansas City Pet Project. Tori joined the shelter team in March 2012 shortly after the organization took over the Kansas City, MO, animal shelter in January Tori s role with Kansas City Pet Project has enabled her to build the organization s brand and promote its mission from inception to what it is today. She enjoys the opportunity to promote KC Pet Project and its pets through social media and in print, radio and television appearances on a local and national level including The Huffington Post, CBS News, Hallmark Channel, and The Rachael Ray Show. Kansas City Pet Project is the largest No Kill shelter in Kansas City, and they care for over 10,000 pets a year and have 9 locations to adopt pets in the Kansas City metro area. Heidi Fulcher, Associate Relationship Manager, PetSmart Charities Heidi s philanthropic career began in 2006 when she joined Alcoa s U.S. Primary Metals Division where she managed over $8 million in annual support of environmental, human services, education and community development. Under Heidi s leadership, Alcoa of Washington State was named the 2011 Outstanding Philanthropic Corporation of the Year by the Washington Chapter of the Association of Fundraising Professionals. Heidi joined PetSmart Charities in 2017 as an Associate Relationship Manager, where she currently manages adoption partner relationships as well as the event, field and internal grant portfolio which awards over $2 million annually to adoption partners in support of PetSmart Charities to find lifelong, loving homes for all pets. Kent Glenn, DVM, Veterinarian, Weatherford Parker County Animal Shelter Dr. Glenn is a 1971 Graduate of Texas Tech University and received his Doctor of Veterinary Medicine Degree from Colorado State University in During his 43 year career as a mixed animal practitioner, Dr. Glenn has contributed to his community, serving on several animal shelter and educational advisory boards. In practice he prioritized helping the local animal shelter and animal services. He has served several terms as a North Texas District Director for the Texas Veterinary Medical Association and is a member of the Shelter Committee and other TVMA Committees. He is the recipient of the TVMA Distinguished Career Achievement Award, the Tarrant County VMA Community Service Award and the 2017 TVMA President s Award. He feels one of his greatest career achievements has been helping lead Weatherford Parker County Animal Shelter to a consistent 90+ percent live outcome rate for more than five years. John Griffin, Senior Director, Urban Wildlife Programs, the Humane Society of the United States John has over 20 years of field experience ranging from working on conflict issues with urban raccoons to protecting great apes. As Senior Director of Urban Wildlife Programs for the HSUS, John works with communities across the country to adopt effective and humane solutions to human-wildlife conflicts. John oversees a suite of field service programs that resolve conflicts with wildlife as well as ongoing wildlife fertility fieldwork and community based programs. John is a frequent speaker on how to humanely and effectively address wildlife conflicts and has provided trainings and consultation for animal care and control, municipal agencies and state agencies that represent more than 500 communities in the United States. He has led workshops at the National Animal Control Association Conference, state and regional animal control conferences, and presented at HSUS s Animal Care Expo. He has been a speaker at academic conferences including the Australasian Vertebrate Pest conference, the International Urban Wildlife conference, and the International Wildlife fertility control conference. John has also worked extensively to reform the wildlife control industry and with the professional wildlife rehabilitation community. John has published on a number of topics in regard to wildlife conflict resolution and completed a stint as a National Geographic Expedition team member exploring raccoon behavior in urban areas. He has a degree in biology and graduate work in conservation biology and environmental policy. Heather Grogan, Director of Humane Education, Charleston Animal Society Heather Grogan graduated from Clemson University with a degree in Psychology. After college, she became a teaching parent at a foster home for children; providing the mental, physical, and social needs of the children in her care. While there she developed a successful after school art program Texas Unites 29

30 and was a member of the Activities Board. It was a natural move to the Education Department at Charleston Animal Society where she was able to combine her love for children and animals. As the Director of Humane Education, Heather developed numerous new programs and increased enrollment and participation in each. Her passion for growing the field of Humane Education has granted her the ability to speak at conferences across the country as well as serving on the board of the Association of Professional Humane Educators in the leadership role of member secretary. She lives in Charleston with her rescue dog. Emily Grossheider, CAWA, Chief Innovation Officer, Dogs Playing for Life Emily was raised by a lab mix & two cats in Northern California. After graduating from University of California, Santa Barbara, Emily accepted a position at Dog Adoption and Welfare Group where she increased adoptions over 100%. Following her tenure at DAWG, Emily became the Director of the Santa Ynez Humane Society. In her ongoing efforts to improve the training of her staff and ultimately enrich the lives of the animals in her charge, Emily met the Dogs Playing for Life team, which she enthusiastically joined as Director of Development in Since then, Emily has earned accreditation as a Certified Animal Welfare Administrator (CAWA), been promoted to Chief Innovation Officer at DPFL, and earned a Masters in Public Administration, with an emphasis in nonprofit management. Emily lives in Santa Barbara, California with her ornery rescue mutt Blackjack. In her free time, she can be found on the beach or teaching her 3 nieces and nephew how to beg their mothers for a rescue puppy. Whitney Hanson, Manager II Business, Dallas Animal Services Whitney joined the Dallas Animal Services team in 2018 and brings with her more than 8 years of animal welfare experience. She started her career in animal welfare as the Marketing Coordinator at the Austin Humane Society, moved to Fort Worth to become the Director of Development and Communications for the Humane Society of North Texas, and then served as the Director of Fund Development for Spay Neuter Network. Despite being positioned in administrative departments, Whitney has had many opportunities to work on and manage staff on the operations side of the shelter, giving her a unique perspective on interdepartmental relationships. She graduated from the University of Texas at Austin with a degree in Public Relations and Advertising, serves on the Advisory Board for Texas Humane Legislation Network, and is currently preparing for her Certified Animal Welfare Administrator exam. Leslie Harrelson, President/CEO, P.E.T.S. Clinic Leslie Harrelson founded P.E.T.S. Low Cost Spay and Neuter Clinic in 2007 after 5 years of independent canine rescue. P.E.T.S. has substantially decreased the intake of unwanted pets and the euthanasia rate in Wichita Falls, Texas and surrounding areas. P.E.T.S. is also home to many community focused programs that keep pets in their homes with the people that love them. PETS Pantry supplements over 500 pets each month with quality pet food Underdog Express transports almost 600 dogs a year that are out of time at a local kill shelter, over 1500 miles to forever homes in New York Chain-off WF builds free fences every weekend for dogs living on chains builds and give away 200+ dog and cat shelters each year supplies local rescues with free food and vet services at cost provides transport for pet owners in smaller, more rural communities to spay and neuter their pets We host a yearly event giving away vaccines, collars, spay/neuter vouchers, and more to over 500 pets walks the streets in underserved areas to find ways to connect with disadvantaged pet owners with our Outreach team assists with vet care for injuries and minor problems assists with pet deposits for homeless pet owners that are transitioning to housing arranges boarding for pets belonging to victims of domestic violence while they seek safety P.E.T.S. is made up of a loving and loyal staff and volunteer base. In December of 2018, P.E.T.S. opened its first satellite clinic in Graham, Texas and is currently raising money for a new building to enable future growth and impact. April Harris, CAWA, Director of Animal Welfare Insights, Adopt-a-pet. com April Harris is a Certified Animal Welfare Administrator (CAWA) and serves as Director of Animal Welfare Insights for Adopt-a-Pet.com, the nation s largest non-profit adoptable pet search engine. Her credits include implementing sustainable social enterprise models, developing at-risk animal population programs and administering no-kill community partnerships. April has been in the animal welfare industry for over 15 years and has worked for both local and national animal welfare organizations including Maricopa County Animal Care & Control, Salt Lake County Animal Services, Best Friends Animal Society and Found Animals Foundation. April lives in Southern Utah and is the proud mother of 5 rescue dogs. Kevin Hearst, Instructor, National Animal Cruelty Investigations School Kevin D. Hearst Sr. (Retired) was hired by DeKalb County Animal Control in August 1994, where he received several commendations for outstanding investigation work. Officer Hearst Sr. has severed 24 years with DeKalb County and was promoted to Chief Cruelty Investigator in 2008, and joined DeKalb County s first Animal Cruelty Taskforce with two sworn Police Officers. He also serves as expert witness involving (blood sports, ritual sacrifice, and dangerous animal, animal cruelty investigations). He donates countless hours to his surrounding law enforcement agencies, to help guide them with case support and network resources. Justin Heinz, DVM, DACVECC, Clinical Assistant Professor, Emergency and Critical Care, Small Animal Clinical Sciences, Texas A&M University Dr. Justin Heinz received his DVM from Purdue University. Following a small Texas Unites 30

31 animal rotating internship at Louisiana State University, he completed his residency in Emergency and Critical Care at Texas A&M University. His special interests include acute kidney injury, extra-corporeal renal replacement therapies, transfusion medicine, and sepsis. Kyle Held, Regional Director of Field Investigations and Response, ASPCA Kyle Held currently serves as a regional director of ASPCA Field Investigations and Response. In his current role, Held investigates and responds to situations involving animal victims of natural disasters and animal cruelty cases within the U.S. He works with law enforcement and local animal welfare agencies to rescue animals from life-threatening situations and provide them with the essential care they need. Prior to joining the ASPCA, Held served as a statewide animal cruelty investigator for 11 years at the Humane Society of Missouri (HSMO), where he earned national recognition for handling the largest dog fighting raid in U.S. history in July 2009, covering eight states and seizing more than 500 dogs. Additionally, Held is an expert in disaster response and contributed to the HSMO s recovery efforts following Hurricanes Katrina, Rita, Gustav and Ike, major floods in Iowa and multiple disasters in Missouri including ice storms, floods and tornados. Held frequently provides training for law enforcement and animal control officers on topics including animal fighting investigations, animal cruelty, animal handling and disaster response. He has completed over 500 hours of specialized animal cruelty trainings ranging in topic from ritualistic killings to crime scene processing and is a nationally certified equine cruelty investigator. Held resides in Jackson, Mo. with his family, along with four dogs, seven cats, a horse, bird and three-foot python. Miranda Hitchcock, Shelter Operations Manager, Austin Animal Center Miranda Hitchcock is the Shelter Operations Manager for Austin Animal Center. Her career in animal welfare started as a volunteer and then a staff member for Montgomery County Animal Services in Maryland, before becoming one of the first recipients of the Maddie's Executive Leadership Fellowship in Austin. After Hurricane Harvey she served as Shelter Director for Houston Pets Alive, and is excited to be staying in the state of Texas. Miranda has a degree in engineering, loves problem solving, and still falls in love with all the naughtiest dogs and the crankiest kittens. Charles Jantzen, Sgt. Animal Crimes Unit, Harris County Constable s Office Precinct 5 More info to come on Sgt. Jantzen. Bruce Jolley, Assistant Police Chief, Irving Police Department Assistant Chief Bruce Jolley began his career with the Irving Police Department in He was promoted to Sergeant in 1988, Lieutenant in 1996, Captain in 2000 and was selected as Assistant Chief in He has served in Patrol, Criminal Investigations, Special Operations, and Technical Services Divisions. He holds a bachelor s degree from Midwestern State University and is a graduate of the 35th session of the Police Executive Research Forum, Senior Management Institute for Police. Steve Kaufman, Center of Excellence Manager, Adoptions, PetSmart Charities Steve Kaufman has provided leadership and guidance in animal sheltering for over 25 years. With hands-on experience in operating both large and small shelters, he understands the challenges that face non-profit and government agencies. He has earned a reputation in the industry as a coalition builder and motivational public speaker. As the Center of Excellence Manager for Adoptions with PetSmart Charities, he has a national view of the challenges and successes in animal welfare and uses this visibility to create innovative and collaborative partnerships. Steve currently oversees the national pet adoption program and grows relationships with rescues and animal shelters across the country. Sara Kent, Chief Executive Officer, Shelter Animals Count Sara Kent was named Chief Executive Officer of Shelter Animals Count in September She is the first CEO and paid staff member, leading Shelter Animals Count s evolution from a collaborative project to an independent organization, with a strong focus on shelter engagement and industry presence. Before joining Shelter Animals Count, Sara spent 17 years with Petfinder. com as one of the adoption site s first employees. As the Director of Shelter Outreach for Petfinder, Sara and her team managed relationships with 14,000 animal adoption organizations. She led the creation of Petfinder Pro, the professional side of Petfinder, dedicated to providing tools and resources to animal shelters and rescue groups. During her tenure at Petfinder, Sara visited over 100 shelters nationwide and was a frequent presenter at national and regional animal welfare conferences. Sara serves as a board member for the Animal Welfare Federation of New Jersey, a statewide collection of professional animal welfare advocates working together to improve the lives of animals. She is the founder of FIVER Cats, an online resource dedicated to community cats and FIV+ cats. Sara lives in Montclair, New Jersey with her husband, a step-daughter in college, and several adopted pets including two mixed breed dogs, three house cats and a community cat named Lana. Jocelyn Kessler, Sr. Director of Operations, Community Medicine, ASPCA Jocelyn Kessler is the Sr. Director of Operations, Community Medicine at the American Society for the Prevention of Cruelty to Animals, supporting nonmedical functions such as transport, fleet maintenance and staff development for eight mobile spay/neuter clinics, three primary pet care clinics and three stationary spay/neuter clinics in New York and Los Angeles. Annually, the ASPCA s Community Medicine team serves nearly 75,000 animals. Jocelyn earned an MBA from the University of Colorado at Denver. Prior to joining the ASPCA in 2011, she acquired over 20 years of experience leading teams in the for-profit sector. She served as the director of operations for Texas Unites 31

32 a 64-store, Colorado-based retail chain, led a team of 150+ employees at a Target store in North Carolina and managed strategic business development at Cox Communications in San Diego. Jocelyn is particularly focused on employee engagement and professional development, as well as connecting with communities that lack access to resources for pets. Kelsey Keys, Development Manager, Operation Kindness Kelsey began working with shelter animals in She got her start like many in the industry: cleaning poo at a veterinary office. That launched a career in animal welfare communications, working for organizations like the SPCA of Texas and PetSmart Charities. After a few years working as a social media specialist for many big brands at an advertising agency, she found her way home to animal welfare. Kelsey now works as the Development Manager for Operation Kindness in Dallas, serving as the sole social media manager and special events manager for the organization. She also currently serves as a marketing advisor to Villa Michelle in Puerto Rico, alongside Maddie s Fund and HSUS. Being a millennial, she and social media have grown up together, and she loves sharing the do s and don ts of the social world with others. Courtney Kremer, Director of Animal Services, Springdale Animal Services Courtney Kremer received a bachelor's degree in Biology from Westminster College in 2007 and a Master's degree in Animal Science from Ohio State University in She migrated to Northwest Arkansas in pursuit of a PhD, but found herself more at home in caring for animals without one. As the Director of Animal Services for the City of Springdale, Courtney supervises the care of over 2,000 pets annually with the help of her amazing team of caregivers and ACOs. During her time with the City, the shelter's live release rate has dramatically increased, as well as the overall level of care individual animals receive. Due to the efforts of Courtney and her staff, public perception of the shelter has drastically improved. The increased awareness and support resulted in the backing of a bond election that will see the current facility repurposed and a new shelter built by When not at the shelter, Courtney enjoys spending time with her very tolerant husband, Brett, and their furry kids Toby, Rosco, Vin, Jackie, and one little orange nightmare in a cat suit, Rowdy. Audrey Lang, MS, SPHR, Vice President, Organizational Development, San Diego Humane Society At San Diego Humane Society, Lang leads the critical work associated with Employee Engagement and building the capacity of the organization to meet its strategic goals and mission. Lang has held several leadership roles for nonprofit organizations, most recently as the COO and senior vice president for American Humane where she worked in various strategic leadership roles, overseeing programs and operations. Lang has managed human resource departments for state and national organizations, including the Association of Perioperative Registered Nurses (AORN) and the University of Illinois Center for the Advancement of Distance Education in Chicago. She also served in fundraising, marketing, public relations and training management roles at United Way of Minneapolis. Her areas of specialty include HR, strategic planning, operations and organizational transformation. She holds a Master of Science degree in Human Resource Management, with a concentration in International Business and an Executive Certificate in Nonprofit Leadership from Duke University. She is SPHR certified by the Human Resource Certification Institute. She currently lives in San Diego with her spouse and their two adorable rescued Yorkies, 3 year old Moses and 14 year old Rocky. Sargent Kaitlin Loewen, Harris County Constable Precinct One Animal Cruelty Division More info to come on Sgt. Loewen. Michelle McClelland, Special Programs Supervisor, Grand Prairie Animal Services Michelle may be new to the animal services industry, but she is no stranger to the animal world. She has been a professional dog trainer for over five years and has used those skills to better the shelter animals she encounters. After starting as an Executive Assistant, she began gravitating toward finding new, innovative ways to enrich and showcase her furry coworkers. She is always looking for ways to help Grand Prairie Animal Services be the best it can be. Now in the role of Special Programs Supervisor, Michelle cannot wait to not only better the jail dog program, but also expand and grow other programs to help find the animals the best options for successful placement. Catherine McManus VMD, MPH, DACVPM, CAWA, Veterinarian, Irving Animal Services Catherine McManus is the veterinarian for the City of Irving Animal Services. Dr. McManus has been a veterinarian for over 15 years. Over nine of those 15 years have been spent in animal sheltering. Dr. McManus completed a three year Maddie s Fund residency in Shelter Medicine at the University Of Florida College Of Veterinary Medicine. She is a Certified Animal Welfare Administrator and Fear Free Certified Practitioner. Jessica Milligan, Assistant District Attorney, Harris County District Attorney s Office Upon graduating from St. Mary's University School of Law in 2004, Jessica Macklin Milligan practiced civil law in San Antonio. She then began working as an Assistant District Attorney for the Harris County District Attorney s Office in She is currently the chief of the Animal Cruelty Section, which allows her to prosecute felony animal cruelty offenders, investigate and charge felony and misdemeanor animal cruelty cases, and work on special and legislative initiatives relating to animal abuse. A frequent speaker on criminal law and animal cruelty issues, Jessica lectures at different law schools, law enforcement academies, and animal welfare conferences. She has held various board positions with the Houston Bar Association s Animal Law Section, where she is currently Chair-Elect. Jessica holds a dual bachelor s degree in Marketing and Management from New Mexico State University, a J.D. from St. Mary s in San Antonio, and is a licensed attorney in both Texas and Colorado. She and her husband have three wild boys and a three-legged Border Collie rescue named Hope who is the mascot for the Texas Unites 32

33 Harris County District Attorney s Office H.O.P.E. (Helping Our Pets through Education) Program. Cynthia Mitchell, DVM, Hospital Director, Escondido Campus, San Diego Humane Society Dr. Mitchell oversees medical operations for San Diego Humane Society and SPCA at their Escondido Campus. She has been instrumental in developing their Shelter Medicine Internship and 4th year Veterinary Student Externship programs, both of which focus on promoting a standard of excellence in Shelter Medicine. Her previous career includes working at private veterinary practices in addition to emergency hospitals. She has extensive experience in emergency practice and specialty surgery. She received both her Doctor of Veterinary Medicine and her undergraduate degree from UC Davis. April Moore, Engagement Manager, Austin Animal Center April Moore is currently the Engagement Manager at the Austin Animal Center and previously served as Animal Protection Supervisor with the Field Services Unit based at the Center for over 10 years. She played an integral role in helping the Austin Animal Center become the nation s largest no-kill open intake animal shelter by developing community policies and programs that promote lifesaving, without compromising public safety, and connect community members with the resources needed to keep their pets and neighborhoods safe and healthy. The Field Services Unit serves over 1 million residents in the Austin and Travis County area through response to almost 31,000 calls for service, emergency response, neighborhood canvassing and outreach events. As the Austin Animal Center s Engagement Manager, April is now working to create neighborhood-level programs to address unique animal services needs in high intake, low return-to-owner areas in the community and to reposition the center s intake facility as a pet resource center. She also oversees the Center's Certified Service Enterprise volunteer program. Lisa Norwood, Public Relations and Outreach Manager, San Antonio Animal Care Services With twelve years as the P.R. and Outreach Manager for the City of San Antonio s Animal Care Services Department, Lisa Norwood has seen just about everything. From thousands of media interviews on responsible pet ownership to hurricane response to crafting award winning promotional campaigns, Norwood has used her media savvy and street style marketing to boost the Alamo City shelter s reputation and release rate. A working journalist for more than a dozen years, Lisa now oversees all things media, education and volunteer oriented for ACS. Jaime Olin, Legal Advocacy Counsel, ASPCA Jaime Olin is one of thirteen attorneys in the ASPCA s Legal Advocacy department, which provides legal support to law enforcement and prosecutors in animal cruelty and animal fighting cases across the country; works to win greater legal protections for animals through its civil litigation program; and serves as legislative counsel to the ASPCA s Government Relations team. In her role as Legal Advocacy Counsel, Jaime has assisted prosecutors in Alabama, Florida, Georgia, Illinois, Michigan, South Carolina, Texas, and Wisconsin on cases involving dog fighting, cockfighting, puppy mills, and rescue-hoarders. She is also a member of the ASPCA s newly-formed Equine Core Team. Prior to joining the ASPCA, Jaime worked for nine years as a civil litigator, practicing in state and federal court. Jaime graduated from New College of Florida with a bachelor s degree in Psychology, Tufts University with a master s degree in Animals and Public Policy, and the University of Michigan Law School. She lives in Dallas, and she s licensed to practice law in both California and Texas. Elizabeth Pearlman, DVM, Forensic Veterinarian ASPCA Dr. Pearlman has a B.S. in Biology and received her Doctorate of Veterinary Medicine from Purdue University in During fourth year rotations, she completed a two-week externship with The Houston SPCA and a four-week externship with The ASPCA s New York City Forensic Team. Throughout her HSPCA externship, she took particular interest in the cruelty cases. The externship with The ASPCA was a formal introduced to veterinary forensics and during this time, she studied the link between pain and starvation. Following graduation from veterinary school, Dr. Pearlman practiced as a small animal emergency veterinarian in Indianapolis for a year, followed by practicing as a staff veterinarian for The Houston SPCA. In the summer of 2018, she joined The ASPCA full time as a forensic veterinarian. Dr. Pearlman is passionate about veterinary forensics. Her work takes into account the correlation between interpersonal violence and violence against animals. Dr. Pearlman was born and raised in the inner city of Chicago. She is proud of her upbringing in Chicago and appreciates the exposure to a wide range of cultures and diversity it introduced her to. In her free time, Dr. Pearlman enjoys staying busy by being active, exploring her new home state (Florida), being outdoors, relaxing with her dog The Lentil Bean, and traveling to visit friends and family. She is also currently enrolled in the UF Veterinary Forensic Sciences Master s Program. Talia Pickman, Foster Manager, SPCA of Texas Talia Pickman leads the foster program at the SPCA of Texas as the Foster Manager. She has built a foster program focused on pets with behavior and medical issues that provide the one on one care these pets need to become adoptable. She created and leads the Adoption Ambassador program and has developed strategies that get pets adopted that were once considered unadoptable. Jennifer Pimentel, Senior Manager of Operations, Best Friends Animal Society Los Angeles A California native, Jennifer grew up in the Central Valley starting her career in animal welfare with a local rescue before moving to Los Angeles in 2010 to start work at the Michelson Found Animals Foundation. Jennifer started as an Adoptions Coordinator, operating a cat adoption annex in partnership with a high volume shelter partner in Southeast Los Angeles County. Over the course of 6 years with MFAF, Jennifer led a number of the Foundation s key programs and initiatives that included County wide adoption promotions (including the inaugural 9 lives for $9 campaign) and Crowdrise s first ever pet focused challenge fundraiser, raising over $1million in its first year Texas Unites 33

34 for shelters and rescue organizations across the country. In partnership with Stray Cat Alliance and Long Beach Animal Care Services, Jennifer helped plan and implement a grant for the first Return-to-Field program in Los Angeles County. At the end of her tenure with Found Animals, Jennifer served as the Director of Operations at the Foundation s humane retail store; Adopt & Shop where she oversaw the Kitten Foster Project and Adoption Center Operations. Before coming to Best Friends, Jennifer worked for a risk management tech startup in Santa Monica, CA. Currently she serves as Senior Manager of Operations for Best Friends Los Angeles and heads Adoptions, Intake, Veterinary Operations and Animal Care for the Mission Hills Animal Shelter. Corey Price, CAWA, Animal Services Manager, Irving Animal Services Corey Price is the Animal Services Manager for the City of Irving. Not only is Corey committed to the people and animals of Irving, she has been a leader in developing collaborative strategies to improve animal welfare in Texas, and nationwide. Corey s collaborative approach launched the nation s largest pet adoption event, called Clear the Shelters, in partnership with NBC Universal. Prior to working in Irving, Corey spent more than 20 years working in non-profit animal welfare organizations. She has a bachelor s degree in biology from Colorado State University and is a Certified Animal Welfare Administrator. Corey shares her home with her husband and two sons, along with two dogs and a cat, all adopted along the way! Kate Pullen, Senior Director, Shelter Outreach, ASPCA Kate Pullen joined the staff of the ASPCA in November of 2005 with the specific job of assisting the Louisiana SPCA recover from the effects of hurricane Katrina. She is now a Senior Director for ASPCA Shelter Outreach, working again with organizations around the country, helping them find opportunities, grow programs, and solve problems. Kate has over 26 years of shelter experience and prior to joining the ASPCA she was the Director of Animal Sheltering Issues for the Humane Society of the United States from Prior to HSUS, Kate was the director of was the Director of the Humane Society of Baltimore County from 1990 to 1992, the Director of The Animal Welfare League of Alexandria, VA, from Kate is a sought after speaker/advisor and expert on shelter operations, program development, shelter design, program implementation, disaster response, crisis intervention, board operations, and, strategic development. She provides extensive advice on a variety of topics to the animal welfare industry. Kate has a degree in Business Administration and currently lives in Cincinnati, Ohio. Whitney Rasberry, Assistant DA, Harris County District Attorney s Office Whitney Rasberry is a veteran of the United States Marine Corps where she spent 4 years as an enlisted military police officer. After the Marines, Whitney finished her bachelor s degree in Criminology at the University of Houston- Clear Lake and then received her law degree from South Texas College of Law-Houston. During law school Whitney was a member of the animal law section and an intern at the Harris County District attorney s office in the Animal Cruelty Section, felony division, and misdemeanor division. Whitney is now a part of the Animal Cruelty Section at the Harris County District Attorney s Office and takes her job ensuring justice for the animals very seriously. Whitney is married with two dogs, an Akita and an Akita-Husky mix, and is expecting her first human child in June Anne Reed, President & CEO, Wisconsin Humane Society Anne Reed became CEO of the Wisconsin Humane Society (WHS) in January of 2010, after almost three decades as a business litigator in a large Milwaukee law firm. At WHS, Anne stepped into the leadership of Wisconsin s oldest and largest animal welfare organization. Since 1879, WHS has been saving the lives of animals in need, and carrying out its mission to build a community where people value animals and treat them with respect and kindness. WHS helped to pioneer the practice and commitment of giving animals in adoption as long as it takes to find a new home. Not affiliated with any national group and funded solely by the community s generous support, WHS operates animal shelters in Milwaukee, Ozaukee, Racine, Door and Brown Counties, as well as a spay/neuter clinic in West Allis. WHS annually serves more than 40,000 animals, employs 240 staff members, and boasts a roster of 2,500 volunteers. Anne serves on the board of directors of Shelter Animals Count, a national database initiative. She was named to the Milwaukee Business Journal s Women of Influence list in As a lawyer, she was named one of the Wisconsin Law Journal s Women In The Law; was named to the list of Wisconsin Superlawyers, and authored a law blog which was twice named one of the 100 best in the country by the American Bar Association s ABA Journal. Marnie Reeder, TTouch Practitioner for Companion Animals and Horses, TTouch, Inc. Marnie is a certified TTouch Practitioner for Companion Animals and Horses. She has been a large and small animal vet technician. She also founded the Pet Food Bank of Austin Travis County, Greyhound Rescue Austin, TTouching Animals, TTouching Lives, a therapy dog group. She is certified in large and small animal disaster work, having volunteered in disasters from Hurricanes Katrina to Harvey, the Bastrop fires, Onion Creek flood, etc. Marnie has worked with, and/or taught multiple workshops for rescue groups, shelters, therapy and assistant dog programs, puppy mill rescuers, therapy horse programs, wildlife rescuers, and animal disaster workers all over the US and in Europe, Mexico, Australia, and Canada. Lana Fraley Rich, Catsultant Known as the Catsultant, Lana Fraley Rich is a Feline Behavior Specialist, Texas Unites 34

35 Speaker, Podcaster, Pet Industry Business Consultant and Entrepreneur. Lana sees clients throughout the U.S. and internationally. She offers a vast knowledge of all things feline. She has successfully worked with over 2000 cat owners to resolve feline behavior problems, create optimal home environments for cats, and enhance relationships with their feline family. Lana provides feline behavior training for staff and volunteers at animal shelters and veterinarian hospitals. She also provides professional business consulting for veterinarian hospitals, pet boarding facilities, pet services businesses, and pet stores. She is the founder and former owner of Cat Connection, the first cat specialty facility in the DFW area. Under Lana s direction and management for 15 years, Cat Connection grew to become the Southwest s largest cats-only facility featuring boarding, grooming and retail services. Lana has taught her popular Cat Care Classes in Dallas, Houston, Austin, and Santa Fe. She has been a featured speaker at international conferences for the pet industry and for a variety of civic and service organizations. She has had various television appearances and has been a featured guest on numerous radio programs as well. Lana was featured as a special consultant on Animal Planet s pilot series, My Big, Fat Pet Makeover and can be seen in Episode 5. B.J. Rogers, CAWA, Vice President, Training & Organizational Development, Emancipet B.J. Rogers is the Vice President of Training & Organizational Development at Emancipet, an Austin-based nonprofit on a mission to make high-quality spay/neuter and veterinary care affordable and accessible to all pet owners. In his current role, B.J. oversees the Emancipet New School, offering public and private seminars, training, and consulting to animal welfare professionals and organizations across the country. B.J. is a former shelter CEO, a Certified Animal Welfare Administrator, Certified Dialogue Education Teacher, and holds a Certificate in Public Leadership from the Harvard Kennedy School. Prior to Emancipet, B.J. served as Vice President, ProLearning at the ASPCA, overseeing the organization s field-facing communications and online training. Cathy M. Rosenthal, Animal Welfare Writer, Trainer, Consultant, Writing for a Cause Cathy Rosenthal has worked for more than 25 years in the animal welfare field in communications and education. She has worked for local humane societies and national humane groups, appearing on hundreds of television and radio programs to address animal issues. Today, Cathy consults with local and national animal groups on their media and marketing plans and writes media, marketing, education and grant materials for these groups. She also gives workshops at state, regional and national animal welfare conferences on such topics as media relations, customer service, and compassion fatigue for animal welfare professionals. Cathy writes the Animals Matter pet column for the San Antonio Express-News and is a syndicated pet columnist, writing My Pet World for newspapers across the country. She is the author of several children s picture books on dogs and cats. Aimee Sadler, Founder/CEO, Dogs Playing for Life With over 30 years of experience with multiple species in varying venues, Aimee has become a nationally recognized trainer and speaker specializing in shelter programs that reduce canine euthanasia by enhancing quality of life. In 2015, Aimee left her position as Director of Training and Behavior for an open admission shelter to consult with animal shelters full time, founding Dogs Playing for Life. DPFL has now consulted with 230 shelters-and counting-to increase quality of life of sheltered dogs and the humans that care for them! Jan Scarlett, DVM, MPH, Ph.D., Maddie s Shelter Medicine Program, Cornell University Dr. Scarlett is a Professor Emerita of Epidemiology, and former Director and founder of the Maddie s Shelter Medicine Program at Cornell University. She has worked on numerous shelter-related projects including those involving infectious disease, effectiveness of spay/neuter programs, and the use of metrics to improve shelter animal welfare. After retirement, she continues her interest in the use of shelter metrics to improve animal welfare and is coauthor of the recently published, Every Nose Counts, Using Metrics in Animal Shelters, A Maddie s Guide. Brad Shear, CAWA, Executive Director, Potter League for Animals Brad Shear was appointed Executive Director of the Potter League for Animals in June of Shear is one of two Certified Animal Welfare Administrators (CAWA) in the state of Rhode Island. In addition to his work at the Potter League, Brad currently serves as Vice Chair of the board of The Association for Animal Welfare Advancement and chairs their Best Practices and Emerging Trends Committee. Brad serves on the Hill s Pet Nutrition Shelter Advisory Council, the board of the National Animal Rescue and Sheltering Coalition, and is the board treasurer for the Ocean State Animal Coalition. Brad has been working in animal welfare since Camille Shelton, Volunteer Services Coordinator, San Antonio Animal Care Services With a strong background focused on volunteer coordination in both animal welfare and environmental advocacy, Camille Shelton began her career with San Antonio s Animal Care Services in the summer of As the head of the Volunteer Services, Camille is engaged in enhancing programming through comprehensive education of volunteers, staff and the community her efforts have resulted in increased volunteer recruitment, division specific training protocols and a much talked about donation drive that netted more than 30 thousand pounds of food for the community pet pantry in 48 hours. A native of Washington State, Camille has worked with both municipal agencies and non-profits throughout her career. Texas Unites 35

36 Katherine Shenar, Executive Vice President, San Diego Humane Society Katherine McGowan Shenar currently serves as Executive Vice President at San Diego Humane Society. Prior to joining the nonprofit community, Katherine began her career working in the media and transitioned to an advertising agency before realizing her animal welfare calling. Her advocacy work started nearly 20 years ago when she led the public relations and marketing department for the Humane Society of Missouri. She has served as the Executive Director for the Animal Protective Association of Missouri, the Animal Welfare Issues Consultant for The Humane Society Of The United States, and as President and CEO of Asheville Humane Society. Katherine is the author of the book Coalition Building for Animal Care Organizations, a how-to guide for animal advocates to work collaboratively in communities. Katherine holds a Masters of Arts in Media Communications and served as an adjunct professor for the School of Communications at Webster University. Shannon Wade Sims, Assistant Director, San Antonio Animal Care Services Shannon Sims came to Animal Care Services in 2014 with a background of 22 years experience in Operations Management and Process Improvement as a Senior Enlisted member and Officer within the US Marine Corps. He has a Bachelor s degree in Business Management; a Master s in Business Administration with a concentration in Project Management and is Lean Six Sigma trained. Shannon has been involved in management and process improvement within the military and private sector as well as local and federal government. He spent his first three years with Animal Care Services as the Field Operations Manager and the Chief of Field Operations before being selected to serve as the Assistant Director in During this time he has testified to Texas State Legislators in the pursuit of more humane animal laws at the state level, been heavily involved in rewriting San Antonio's ordinances to create more progressive animal laws and developed several successful programs that have increased the operational capability and streamlined processes. He has focused on providing resources to the community through the development and execution of several programs, one of which uses proceeds from administrative citations to fund fence repair and dog house programs for those in need that are otherwise responsible owners. Joel Skidmore, Field Operations Supervisor, San Antonio Animal Care Services. Joel Skidmore began his career with Animal Care Services in 2010 as an Animal Care Officer after working in animal welfare as a Kennel Attendant and Supervisor for a Pet Resort. Joel Skidmore quickly progressed from Animal Care Officer to Dangerous Dog Investigator where he was instrumental in innovating the position. Joel has conducted numerous Serious Bodily Injury Investigations with a 100% success rate in court. Joel filed with the District Attorney Office the 1st Attack By Dog case a 3rd degree felony in the history of Animal Care Service. Joel was promoted to Animal Cruelty Specialist during and during that time he was directly involved in several thousand animal cruelty investigations in cooperation with numerous Law Enforcement agencies. The highlight of his time as a Cruelty Investigator was receiving a 15 year conviction on one of his cases involving the torture of an animal. Joel was again promoted to Field Operations Supervisor where he supervised the Dog Bite and Dangerous Dog Investigations and then was moved to supervising the Animal Cruelty Investigations. Joel is currently the Academy Commander where he runs a 12 week long training academy for the newly hired ACO Cadets. Joel also conducts scheduled bi-monthly training classes for the San Antonio Police Department and Bexar County Sheriff s Office where he teaches the officers about Canine Encounters. Joel is a Certified Animal Cruelty Investigator through the University of Missouri- Columbia s Law Enforcement Training Institute, and Certified Animal Control Officer in the State of Texas. He is also certified in Crisis Intervention through the San Antonio Police Department and holds a certificate from the Humane Society University in investigating Illegal Animal Fighting. In his down time Joel enjoys spending time with family and his personal dog named Boo a black lab. Greg Taylor, CEO, Mason Company Greg Taylor is the CEO of the Mason Company, the leading designer and manufacturer of animal enclosures for veterinarians, pet care, animal control, humane societies and other animal facilities. We also produce stationary and elevating tables and wash units. Mason was founded in 1892, and has developed the widest product line in the industry, many with innovative designs and features, and has 12 patents, including the Sani-Slope and Silvis Seal. Mason sells around the world, has installations in over 35 countries, and has worked with many of the most successful animal facilities to develop animal housing unique to their facility s needs. Greg is a frequent contributor to animal care periodicals and speaker at conferences. Greg earned a BA from Denison University and a MBA from the University of Chicago. Tom Tholen, Senior Vice President, Marketing and Development, The Association for Animal Welfare Advancement Tom Tholen serves at the Senior Vice-President of Marketing and Development for The Association for Animal Welfare Advancement (The Association, formerly known as SAWA). In the animal welfare world, Tom is perhaps best known as the former President and Co-owner of Callahan Creek, the agency of record for Hill s Pet Nutrition in the early days of their shelter program. Over the years, Tom has worked for advertising and marketing agencies as well as major corporations such as Hallmark, Sprint and General Electric. As an advertising writer and professional, Tom has been awarded Clios, a pair of Gold Lions at the Cannes Film Festival and was a runner-up at the 1998 Emmy Awards. A Colorado native, Tom received his BS in Journalism from the University of Colorado and he lives with his family in the Kansas City area. Valarie Vaughn Tynes, DVM, Veterinary Services Specialist, Ceva Animal Health Dr. Valarie Tynes is a native Texan and received her DVM from Texas A&M University. She worked in private practice for 14 years before returning to academia to pursue a residency in clinical animal behavior at the University Texas Unites 36

37 of California at Davis in She has been a diplomate of the American College of Veterinary Behaviorists since 2003 and is currently Immediate Past President of the College. She is also Board Certified in Animal Welfare. Her special interests are the behavior and welfare of pet pigs, exotic pets and zoo animals. She is a frequent speaker at veterinary meetings around the country and author of numerous articles and textbook chapters. She joined Ceva in October of 2014 as a veterinary services specialist but continues to provide consulting services to zoos. Misty Valenta, Community Programs Coordinator, Williamson County Regional Animal Shelter Misty Valenta is the Community Programs Coordinator for the Williamson County Regional Animal Shelter. She juggles many responsibilities and roles including leading the volunteer program, overseeing foster coordination, creating and executing all marketing and media relations for the shelter, fundraising (including planning and managing two major events a year), and reaching out to rescue groups for assistance. She is also a Board Director of the Fans of Williamson County Regional Animal Shelter, a nonprofit group aiding families with pets in need in Williamson County. Before joining the staff at a government facility, she began her career in animal welfare at the nonprofit shelter, the Austin Humane Society. Misty lives in Austin with her husband, two sons, and her four furry canine children. Rick Wall, DVM More info to come on Dr. Wall. Karen S. Walsh, CAWA, Director, Animal Relocation, Shelter Outreach, ASPCA Karen S Walsh, CAWA, LVMT, CFE is the Director of Animal Relocation for the ASPCA and the former executive director of the McKamey Animal Center in Chattanooga, TN. She graduated from Blue Ridge in Virginia with a degree in veterinary technology and has achieved designations as a Certified Animal Welfare Administrator and a Certified Compassion Fatigue Educator. Karen has held leadership positions in both veterinary and animal welfare organizations and was appointed to serve on the Tennessee state Board of Veterinary Medical Examiners. Karen lives in Tennessee with her husband, Tom, their four children, and a menagerie of furry and feathered family members on their small, but beautiful farm. Weitzman served in the U.S. Air Force and owned an animal hospital in Burlingame, California. He earned a double BA in biology and English from Colby College, a master s degree in international public health from Boston University and his DVM from Tufts Cummings School of Veterinary Medicine. He is a Certified Animal Welfare Administrator and currently serves as chair of the Board of the Society of Animal Welfare Administrators. He also serves on the board of Mama s Kitchen, a San Diego nonprofit committed to providing food for people with chronic illnesses. Weitzman was co-host of The Animal House, a nationally distributed weekly program on public radio that explored the latest in animal science, pet health, and behavior and wildlife conservation. He has authored three books published by National Geographic: Everything Dogs, How to Speak Dog and How to Speak Cat. He just completed a fourth book, National Geographic s Complete Guide to Pet Health, Behavior, and Happiness scheduled to be released by Random House in March Carl Youngberg, President, Concepts 3 Inc. Carl grew up on a farm in Missouri, worked in a prison while in graduate school and taught college in Latin America with the Peace Corps. His biggest leap was becoming a luxury retailing executive at Saks Fifth Avenue in New York and Neiman Marcus in Dallas. By working through all this, Carl has lived the ten truths he shares in his seminars and his book. Through Carl s background, he has learned the most important thing a person can do in life is matter. In his inspiring book Make Yourself Matter - Become Your Own Best Asset, he identifies the secrets that build each of us into our greatest assets both professionally and personally. He is known for his sly love of humor, his practical take-home solutions, that make him a hit across many industries. As a lively and inquiring storyteller of business tales, Carl weaves together stories of great service, great people and greater results with clients from Microsoft to BNSF Railway. He believes that it takes great people to build a great service organization. If you believe this too, come along to his next seminar. Gary Weitzman, DVM, MPH, CAWA, San Diego Humane Society Gary Weitzman joined San Diego Humane Society as the president and CEO in He s a licensed veterinarian with decades of animal welfare experience. A significant focus for San Diego Humane Society is a movement called Getting to Zero which succeeded in ending euthanasia of all healthy and treatable animals in San Diego County. Prior to joining San Diego Humane Society, Weitzman served as medical director, and then president of the Washington Animal Rescue League. He led that urban, shelter through a period of growth and established its national reputation as a resource for disaster and puppy mill rescues. Texas Unites 37

38 Please visit to register or complete one form for each person attending the conference. Name: Title: Organization/Agency: Address: City: State: Zip: Phone: current MEMBER Registration [ ] YES, I AM A CURRENT MEMBER registration form [ ] Conference Registration $215 [ ] Conference Registration Single Day - Saturday Only $125 [ ] Conference Registration Single Day - Sunday Only $125 [ ] Conference Registration Single Day - Monday Only $65 [ ] Shelter Medicine Track - Saturday Only $125 [ ] Shelter Medicine Track (Saturday) PLUS Sun/Mon Conference $215 [ ] Executive Leadership Track - Sunday Only $125 [ ] Executive Leadership Track (Sunday) PLUS Sat/Mon Conference $215 new member REGISTRATION ALL 2019 CONFERENCE REGISTRATIONS INCLUDE MEMBERSHIP WITH TEXAS UNITES! Membership active through September 30, 2019 Early Registration through Regular Registration Feb. 28 March 1-28 [ ] Conference Registration $250 $275 [ ] Conference Registration Single Day - Saturday Only $150 $155 [ ] Conference Registration Single Day - Sunday Only $150 $155 [ ] Conference Registration Single Day - Monday Only $75 $80 [ ] Shelter Medicine Track - Saturday Only $150 $155 [ ] Shelter Medicine Track (Saturday) PLUS Sun/Mon Conference $250 $275 [ ] Executive Leadership Track - Sunday Only $150 $155 [ ] Executive Leadership Track (Sunday) PLUS Sat/Mon Conference $250 $275 MY TOTAL: THE REGISTRATION DEADLINE is March 28, Registrations received after the deadline will be considered Walk-In and are subject to an additional $10 handling fee. $25 service charge for cancellations, NO REFUNDS AFTER MARCH 28, Texas Unites 38

39 MEALS [ ] I prefer REGULAR meals [ ] I WILL NOT be eating any meals provided [ ] I require VEGAN meals [ ] I require VEGETARIAN meals PAYMENT INFORMATION MY TOTAL (from pg. 38): Check enclosed (payable to Texas Unites) Please charge: Visa Mastercard American Express Discover Name on Card: Card Number: Expiration Date: CVV: Billing Address: Billing Zip Code: Authorized Signature (for credit cards): LODGING Renaissance Austin Hotel 9721 Arboretum Boulevard Austin, Texas Texas Unites Room Rates are $179 per night through March 28, To receive this exclusive rate, you must use the special link on the Texas Unites website to make your reservations, or call and mention Texas Unites. Rooms are limited at this rate, so reserve yours today! CONTACT INFORMATION THE REGISTRATION DEADLINE is March 28, Registrations received after the deadline will be considered Walk-In and are subject to an additional $10 handling fee. $25 service charge for cancellations, NO REFUNDS AFTER MARCH 28, Register online at or return completed registration form (pgs ) with payment to Texas Unites: Mail: Texas Unites info@texasunites.com PO Box 6551 Fax: McKinney, TX Texas Unites 39

40 Please indicate your intended participation during Texas Unites for Animals by checking one box in each time slot. Your selections will be used to estimate the attendance at each function, however, you are free to attend different workshops if you change your mind. Friday, April 26 6 to 8 p.m. [ ] Welcome Reception / Exhibit Hall Open Saturday, April 27 *If registered for the Shelter Medicine Track, meals and workshops are assumed selected for Saturday. Please complete selections for Sunday/Monday if also attending the general conference. 7:30 to 8:30 a.m. [ ] Breakfast 8:30 to 10 a.m. [ ] Opening Session: Building a Culture of Care 11 a.m. to 12:30 p.m. Workshops [ ] 1 Best Practices - Fulfilled through the Five Freedoms [ ] 2 Who Let The Dogs Out? You Did! Canine Field Trip & Short Term Foster Programs That Promote Adoptions and Community Engagement [ ] 3 Under The Dome - What bills can help or hurt animals in 2019 Texas Legislative Session, and how you can help! [ ] 4 Time for Education! Building, Growing, & Sustaining a Successful Humane Education Initiative [ ] 5 We're All in this Together! Common Challenges and Solutions [ ] 6 Risk Management in a Volunteer Program 12:30 to 2 p.m. [ ] Lunch COURSE SELECTION 2 to 3:30 p.m. Workshops 4 to 5:30 p.m. Workshops [ ] 7 Getting Back to the Basics - Prioritizing Quality of Life [ ] 8 Programs for People, Impact for Pets [ ] 9 Beagley Blonde - Legal Myths in Animal Welfare [ ] 10 Creating Impactful Results with a PetSmart Charities Partnership [ ] 11 How We Doubled in Size and Maintained Our Culture of Care [ ] 12 Discover the Hidden Power of 'Thank You' [ ] 13 Enrichment Versus Behavior [ ] 14 It's Raining Kittens - How to Navigate the Storm [with like minded partners] [ ] 15 Resiliency and Courage - The Training We Should Have Had From The Start [ ] 16 Fundraising for your Municipal Shelter? YES! [ ] 17 Inward Alliance: Creating Coalitions Within Your Organization [ ] 18 It Takes a Village to Save our Animals 5:30 to 7:30 p.m. [ ] Networking Event / Exhibit Hall Sunday, April 28 *If registered for the Executive Leadership Track, meals and workshops are assumed selected for SUNDAY. Please complete selections for Saturday/Monday if also attending the general conference. 7:30 to 8:30 a.m. [ ] Breakfast / Exhibit Hall Texas Unites 40

41 Sunday, April 28 (Continued) 8:30 to 10 a.m. Workshops [ ] 19 Healthier Animals from Intake to Adoption [ ] 20 Keeping them Home: A New and Innovative Alternative to Owner Surrender [ ] 21 FTO for the ACO: Training the Trainer [ ] 22 Taming the Beast: Crisis Communication for Animal Agencies Gone Wild! [ ] 23 Refurbishing and Remodeling Animal Housing Facilities [ ] 24 Help PEOPLE Care for Animals - Pet Food-Banking and Other Services with DaisyCares 10:30 a.m. to 12 p.m. Workshops [ ] 25 How to Make Euthansia a Humane Death [ ] 26 Communications in a Changing World: And How that Affects Your Volunteer Program [ ] 27 Wild Neighbors: Is your response to wildlife working against you, your community, and your mission? [ ] 28 Customer Service for Animal Welfare Professionals [ ] 29 Who's the Boss? Who Cares! [ ] 30 Reaching the "Unadoptable" with TTouch! 12 to 2 p.m. [ ] Lunch 2 to 3:30 p.m. Workshops 4 to 5:30 p.m. Workshops [ ] 31 Canine Communication - A guide to understanding how dogs communicate to each other and how they interpret the body language of people. [ ] 32 Second Chances: Transforming the Lives of the Two-Legged and Four-Legged Kind [ ] 33 No More Horsin Around: Best Practices for Investigation and Prosecution of Equine Cruelty Cases [ ] 34 The Cruelty Connection: Introducing The Link to Student Audiences [ ] 35 Why Title & Authority Matter Less Than You Think [ ] 36 Fabulous Foster Programs [ ] 37 Canine Communication - A guide to understanding how dogs communicate to each other and how they interpret the body language of people. [ ] 38 What to Expect When Expecting... Seniors! [ ] 39 Chip Chip Hooray: Microchip Licensing to Boost Your RTOS and Your Reputation [ ] 40 Vet Care for All: Small Steps to Make a Big Impact for People and Pets in Poverty [ ] 41 Shelter safety: Unexpected just happened, what do you do? [ ] 42 TNR: Science vs. Advocacy 8 to 10 p.m. [ ] Knotty Deck & Bar Social Monday, April 29 7:30 to 8:30 a.m. [ ] Breakfast 8:30 to 10 a.m. Workshops [ ] 43 Reactive Dogs - Changing behavior isn't easy, but using scientific principles it can be simple. [ ] 44 Get Them Adopted - Outside the Shelter [ ] 45 When Good Dogs Go Bad [ ] 46 Break Through the Barking: How to Create a Successful Social Media Strategy [ ] 47 Increasing Adoption through Managing your Average Length of Stay [ ] 48 Win, Win, Win-WIN!: Positive Partnerships for Shelters, Rescues, Veterinary Clinics - and Animals! 10:30 a.m. to 12 p.m. Workshops [ ] 49 The Association Veterinary Care in a Shelter Setting Best Practice [ ] 50 Yes! Volunteers CAN Do That! - Engaging Volunteers Beyond Basic Animal Care [ ] 51 How to Start an Animal Cruelty Task Force [ ] 52 Teaching to Transform: Engagement and Education to Change Communities [ ] 53 Your Data Counts! [ ] 54 Are Cats the Underdogs? Texas Unites 41

42 REGISTER TODAY! Save the date for Texas premier animal welfare conference! We re celebrating our 10th anniversary & proving things get better with age! April 28-30, 2018 Austin, TX RENAISSANCE HOTEL Texasunites.com Texas Unites For Animals: Rebecca Langevin, Executive Director P.O. Box 6551, McKinney, TX FAX: texasunites.com fb.com/texasunites