Matt Wildman Vice President of Community Engagement
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- Candice Bell
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1 Matt Wildman Vice President of Community Engagement
2 Door #1 Door #2
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4 4 adoption centers & 10 offsite kiosks: 3700 adoptions 37-- ACO services for 15 communities Community assistance: helpline, food bank, TNR, vaccine clinics, DV fosters Professional development Dog Training & Behavior Center
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6 Does this Sound Familiar?
7 If you are a cat owner experiencing a cat behavior issue, where can you turn?
8 Why Cat Behavior Counseling Works Supporting clients goes a long way Cats are predictable - it s all about understanding their needs Minimal time expenditure with a big payoff
9 CAT BEHAVIOR COUNSELING Providing Support & Being an Ally Helping Clients Understand Their Cat s Behavior Thorough Investigation Into the Cats Behavior
10 CAT BEHAVIOR COUNSELING Providing Support & Being an Ally Helping Clients Understand Their Cat s Behavior Thorough Investigation Into the Cats Behavior
11 RESPONSE A Hi Janice, I am a cat behavior expert and I provide free behavior counseling. I would be happy to talk with you to discuss your cat s behavior. I have questions to ask so that I can better assess the situation so it's best to talk on the phone. Is there a good day/time to call you? What's your number? Looking forward to talking. Sincerely, Matt Wildman
12 RESPONSE B Hi Holly, I am a cat behavior expert and I provide free behavior counseling. I would be happy to talk with you to discuss your cat's behavior. I have questions to ask so that I can better assess the situation so it's best to talk on the phone. I can be reached from 9 am to 8 pm EST at (347) Looking forward to talking. Sincerely, Matt Wildman
13 Which is more effective in getting a response? A. Is there a good day/time to call you? What's your number? B. I can be reached from 9 am to 8 pm EST at (347)
14 Which is more effective in getting a response? A. Is there a good day/time to call you? What's your number? 90% response rate B. I can be reached from 9 am to 8 pm EST at (347) % response rate
15 SUPPORT Disregarding assumptions that get in the way of support. Being proactive: Make it as easy as possible for cat owners to get the support they need as soon as possible. Always be mindful of the fact that people are contacting us when they are in crisis and under stress.
16 NORMA & PEBBLES I m calling to find out where I can bring my cat. I need to get rid of him. He keeps pissing all over my apartment.
17 NORMA & PEBBLES Then Norma: You don t want to help me. All you re doing is asking questions. Click Me: Immediately called back and Norma s adult daughter answers. Hi, I was talking to Norma about her cat and I think we got disconnected. Adult daughter: Yells, Mom, it s about the cat. Three second pause. Click
18 NORMA & PEBBLES How do you respond to that? A. Shake head, say to self, Some people just stink, and move on with day. B. Call back, and if anyone answers yell at them about how rude they are before they hang up on you again. C. Try to figure something else out.
19 NORMA & PEBBLES How do you respond to that? A. Shake head, say to self, Some people just stink, and move on with day. B. Call back, and if anyone answers yell at them about how rude they are before they hang up on you again. C. Try to figure something else out.
20 Outcome NORMA & PEBBLES from shelter: Norma s cat recovered well and is no longer urinating outside the box. Norma called to express her gratitude. Norma: I m so glad you called. Thank you for putting me in touch with the shelter. Pebbles is doing great. His bloodwork was normal, except for his kidney levels were a little elevated...
21 WHAT WE HEAR I want to get rid of this cat. I don t want my cat anymore. Will you take her? This cat is too much trouble. When can I drop her off? If someone doesn t pick up this cat, I m throwing her out on the street!
22 What s often being expressed:
23 Take a deep breath
24 AN EFFECTIVE APPROACH I understand how frustrating that must be for your cat to pee outside the box. The good news is that usually litter box issues are resolvable and sometimes the solution is actually fairly simple. I realize you are very upset with your cat, but it sounds like you also really love him and you ve obviously taken good care of him all these years. I d really like to help you to try to resolve the problem so you can keep him. Does that sound okay?
25 SUPPORTING THE CAT OWNER Non-judgmental approach Empathize Lend hope Remind of the bond with the cat Be an ally
26 Does this Sound Familiar?
27 5 minutes into call: I really do love her and she is so spoiled.
28 CAT BEHAVIOR COUNSELING Providing Support & Being an Ally Helping Clients Understand Their Cat s Behavior Thorough Investigation Into the Cats Behavior
29 THREE CAT BEHAVIOR STORIES Taino the cat & Bubba the dog Gay the human & Storm the cat Anthony the human & Georgie the cat
30 Cats are solitary hunters who live in an established territory and are also potential prey.
31 Specific needs associated with being... Territorial Predators Prey
32 TAINO & BUBBA Bert Bubba & Sweetie Taino
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34 TAINO & BUBBA
35 TAINO & BUBBA What can we learn from my misfortune?
36 Taino s Teachings: 1. The absolute need for cats to feel safe & secure. 2. Cats and humans perceive the world very differently. 3. Cats don t act out of the blue, and are in fact Masters of Communication.
37 SAFETY & SECURITY SAFETY: No perceived threat to well-being. SECURITY: The cat perceives his territory as... Familiar Predictable Providing choice A sense of control
38 SAFETY & SECURITY What does a cat experience when she feels unsafe and insecure?
39 Defensive posturing and aggression Compulsive behaviors Stress is my #1 enemy. Hiding and withdrawal Loss of appetite and health issues Marking and inappropriate elimination
40 SAFETY & SECURITY What could I have done to provide Taino with a sense of safety and security?
41 SAFETY & SECURITY
42 Vertical Space
43 Don t forget the value of positive associations. And some interactive play would have been useful.
44 Cats perceptions of the world are very different from our own. Bubba is no big deal, Taino. That s what you think!
45 Observed Behavior Owner s Assessment The Reality Cat is peeing on owner s bed when owner is on vacation Cat is being spiteful Cat is likely stressed and/or ill, or there is a problem with the litter box set up Cat is hissing at the new baby Cat is jealous Cat is fearful and saying leave me alone. Cat is hissing and swatting when approached by people Cat is attacking Cat is mean Cat is fearful and seeking to create distance Cat is pouncing on people at various times throughout the day, but is otherwise friendly and social Cat suddenly attacks Cat is likely understimulated / bored and needs interactive play
46 CATS ARE MASTERS OF COMMUNICATION It s entirely inaccurate to say I acted out of the blue.
47 MASTERS OF COMMUNICATION
48 MASTERS OF COMMUNICATION
49 GAY & STORM
50 Early September GAY & STORM
51 Early September GAY & STORM
52 Mid September GAY & STORM
53 Mid September
54 MOVING AT THE SPEED OF CAT
55 How long will it take my cat to adjust? A. 7 to 10 days B. There s no way to know, but you can do things to facilitate the process. C. Probably a month, maybe two. D. If you don t see progress within two weeks, the cat s probably a lost cause.
56 How long will it take my cat to adjust? A. 7 to 10 days B. There s no way to know, but you can do things to facilitate the process. C. Probably a month, maybe two. D. If you don t see progress within two weeks, the cat s probably a lost cause.
57 MOVING AT THE SPEED OF CAT There is no timetable when it comes to a cat developing a sense of safety and security in their environment. The pace of adjustment must be dictated by the cat. The humans are responsible for ensuring that the cat has a consistent sense of control and choice over their environment.
58 MOVING AT THE SPEED OF CAT Patience almost always pays off with us cats Trust the process.
59 CAT BEHAVIOR COUNSELING Providing Support & Being an Ally Helping Clients Understand Their Cat s Behavior Thorough Investigation Into the Cats Behavior
60 Anthony Gets His Cat
61 CATS DON T MISBEHAVE What s right? What s wrong?
62 CATS DON T MISBEHAVE A cat s misbehavior is in reality a cat s rational response to their environment. It s their attempt to meet their needs.
63 CATS DON T MISBEHAVE
64 A. Medical issues What is the #1 source of cat misbehavior? B. Spite & jealousy C. Understimulation D. Lack of socialization
65 A. Medical issues What is the #1 source of cat misbehavior? B. Spite & jealousy C. Understimulation D. Lack of socialization
66 Why cats need stimulation: Outlet for normal cat energy (satisfies prey drive) I am no couch potato Decreases stress Increases confidence
67 Behavior issues that arise when cats are understimulated: Unwanted behaviors: Play aggression towards people/other animals Climbing and scratching throughout home Overactivity at night Increased likelihood of darting outside home Boredom: Overeating, lethargy, compulsive behaviors, depression
68 STIMULATING CATS THROUGH INTERACTIVE PLAY!
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70 HELPING CAT OWNERS UNDERSTAND THEIR CATS
71 CAT BEHAVIOR COUNSELING Providing Support & Being an Ally Helping Clients Understand Their Cat s Behavior Thorough Investigation Into the Cats Behavior
72 Cat behavior counseling entails a thorough investigation into the cat s behavior and home environment. Sherlock Holmes (maybe)
73 Message left on helpline: Hi, my name is Tonya and my cat, Melon, is peeing all over my house. If this doesn t stop, I m bringing her to the shelter.
74 When gathering information, what should be your first step? A. Ask questions to understand what it is the cat is actually doing. B. Ask questions about the home environment. C. Ask questions about where and when Tonya got her cat. D. Ask questions about when was the last time the cat went to the vet.
75 When gathering information, what should be your first step? A. Ask questions to understand what it is the cat is actually doing. B. Ask questions about the home environment. C. Ask questions about where and when Tonya got her cat. D. Ask questions about when was the last time the cat went to the vet.
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78 Questions to understand what Melon is doing: Where and how often is Melon urinating outside the box? Is she also defecating outside the box? How often is she using the litter box? Does there seem to be a pattern as to when this behavior occurs? Time of day? When home alone? How long has this problem existed?
79 INFORMATION GATHERED Problem: Melon has been both defecating and urinating outside of her litter box. She eliminates in two rooms, Tonya s bedroom and the living room when Tonya is not present. She eliminates on the carpet in both rooms. How Long: About six months How Often: When the problem first began Melon was avoiding the box one to two times a week, but at this point she s avoiding the box once every day or every other day.
80 4 REASONS CATS AVOID THE LITTER BOX Medical Issue Problem with the Litter Box Set Up Environmental Stressor(s) Tensions in a Multi- Cat Household
81 MEDICAL ISSUE Age: 10 Last vet visit: 8 years ago Weight: Reported good weight Appetite: Healthy appetite Activity Level: Normal Other: No evidence of blood in urine or stool; no straining; stool looks normal. Medical Issue Environmental Stressor(s) Problem with the Litter Box Set Up Tensions in a Multi- Cat Household
82 The first step with any litter box issue is to refer the cat owner to a veterinarian to determine a potential medical issue. A. Absolutely, positively, yes! B. Now, hold on a minute, let s wait to hear what the man has to say.
83 The first step with any litter box issue is to refer the cat owner to a veterinarian to determine a potential medical issue. A. Absolutely, positively, yes! B. Now, hold on a minute, let s wait to hear what the man has to say.
84 Established protocol is to first visit the vet, however... Practical considerations have to be taken into account.
85 CAT BEHAVIOR COUNSELING Providing Support & Being an Ally Helping Clients Understand Their Cat s Behavior Thorough Investigation Into the Cats Behavior
86 LITTER BOX SET UP Number of Litter boxes: One Location: In the basement Type of Litterbox: Large open box Scooping Frequency: Usually once a day Medical Issue Environmental Stressor(s) Problem with the Litter Box Set Up Tensions in a Multi- Cat Household Litter Type: Unscented scoopable litter (same brand)
87 A. B. Which litter box best meets a cat s needs? C. D.
88 A. B. Which litter box best meets a cat s needs? C. D.
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90 Litter box set up: Large, open box In an open, accessible area with multiple escape routes Unscented, scoopable litter Box is scooped twice a day and cleaned every days
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92 ENVIRONMENTAL STRESSOR(S) Melon is kept strictly indoors. Potential indoor stressors: None of note Potential outdoor stressors: Neighbor has a new cat who roams outdoors. Melon s perch is by the window and she seems very focused on the outdoor cat when she sees her. Medical Issue Environmental Stressor(s) Problem with the Litter Box Set Up Tensions in a Multi- Cat Household
93 ENVIRONMENTAL STRESSOR(S) (A brief list) Visitors Vacuum cleaner New pet New perfume New couch New baby Upstairs neighbor playing electric guitar Smells of other animals brought into home on clothing Person displaying strong, atypical emotions Change in work schedule Outdoor cats Outdoor construction Mice or other animals in walls Illness (feeling vulnerable) Vet visit Old age (deteriorating senses / feeling vulnerable) Left alone with cat sitter Workers in home
94 MULTI-CAT TENSIONS Tonya did adopt a second cat, a one year old named Mylo, about six months ago. Once or twice a day Tonya will see Mylo try to play with Melon, but Melon responds by swatting or hissing and walks away. A few times Mylo has pounced on Melon like he wanted to wrestle, and Melon hissed, ran and hid. Medical Issue Environmental Stressor(s) Problem with the Litter Box Set Up Tensions in a Multi- Cat Household
95 Urine marking Tensions among cats can lead to: Bully cat may intimidate other cat(s) by positioning himself in pathway to litter box Bully cat and/or an understimulated cat may pounce on other cat(s) as they enter / exit the litter box or its surrounding area.
96 WHAT S OUR ASSESSMENT?
97 ASSESSMENT May have an undetected medical issue. Medical Issue Problem with the Litter Box Set Up May be avoiding a dirty litter box and/or an inaccessible litter box. Environmental May not feel safe Stressor(s) going into basement. Tensions in a Multi- Cat Household May fear getting ambushed
98 ADVICE THOROUGH & PRACTICAL Vet visit if behavior continues despite advice implemented. Add at least one large, open box on main floor. Scoop all boxes 2X / day. Medical Issue Problem with the Litter Box Set Up Cover window; move perch; Interactive play. Environmental Stressor(s) Tensions in a Multi- Cat Household Ensure Mylo is properly stimulated.
99 There s no need to follow up with Tonya. If she needs help, she ll reach out to us. A. True B. False
100 There s no need to follow up with Tonya. If she needs help, she ll reach out to us. A. True B. False
101 Why follow-up is so important, Reason #1 The client may need to be reminded and/or encouraged to implement the advice.
102 Why follow-up is so important, Reason #2 The client may have implemented the advice, but the behavior issue is unresolved and further guidance is needed.
103 Why follow-up is so important, Reason #3 The client may have implemented the advice & the behavior issue is resolving, but she needs ongoing support.
104 KNOW WHEN PROFESSIONAL HELP IS NEEDED Certified Cat Behavior Consultants: Veterinary Behaviorists: Typically connected with emergency / specialized veterinary hospitals and/or veterinary schools.
105 WRAP UP: CAT BEHAVIOR COUNSELING Providing Support & Being an Ally Helping Clients Understand Their Cat s Behavior Safety & security Differing Perspectives Cats Communication Moving at the speed of cat Stimulation Proactive Non-judgmental Supportive Realistic / Practical On-going Thorough Investigation into the Cats Behavior Asking lots of questions Not making assumptions Following-up
106 ADDITIONAL RESOURCES HSUS: International Association of Animal Behavior Consultants: Indoor Pet Initiative Pam Johnson-Bennett s website Matt Wildman: mwildman@sthuberts.org
107 QUESTIONS? Thanks for attending!
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