Dog Walking Agreement Personal Details Date of dog walking: Owner Name: Pet Name(s): Owners consent 1. I agree that my dogs(s) are to be walked: on or off lead. 2. I agree that my dog(s) are to be walked: individually, only with other dogs from my household, or in a group of no more the six other dogs at any one time. o If you checked the second or third box in question 2, please check this box to confirm that you re confident that your pet can be walked and/or socialised with other animals, and is friendly towards them and other people. NB: Neither SuPaw Nanny nor its staff will be held financially responsible for any damage to property, and/or injury to other people/animals, caused by client s pets during the period in which they are in her care. Page 1 of 5
Terms and Conditions - Dog Walking Agreement Our Obligation - to you and your pet SuPaw Nanny will take all reasonable and necessary care to ensure the safety and welfare of your pets. SuPaw Nanny and its staff cannot be held responsible for any damage caused by the pets to the house or other pets while in our care. We strongly recommend pet owners insurance coverage for pets. Walks By law (the control of dog s order 1992) all dogs must have an ID tag on a collar around their necks (even if they are chipped). These can be supplied by the walker at no extra cost for the duration of the walk. The collar with ID will not be taken off during the walk. The equipment used (collar, harness, leads, muzzles etc. must fit the individual dog. Dogs walked together will be from the same family or with permission from all owners. All dogs will be cleared up after. Road/Lane Walking Dogs will be on a short lead attached to a collar or harness. Park walking Only with the owner s consent would a dog be left off the lead in a suitable area. Dogs off the lead must be of a suitable temperament. Extension leads may be used if there are hazards or doubt in dogs recall ability or where an owner has not given consent. Night-time/Walking in the dark /Walking in fading light Dogs will not be let off lead but may use an extending reflective lead in suitable areas. Flashing collar tags may be provided for the walk in poor visibility conditions. Page 2 of 5
Behavioural information Owners should provide an honest opinion of the dog s behaviour prior to the walk. SuPaw Nanny cannot accept bookings for aggressive pets for safety reasons. You will be liable if your pet injury s staff, other animals or any property. Emergency Procedure In the event of an emergency every effort will be made to contact you - as the owner of your dog. However If SuPaw Nanny cannot make contact with you in reasonable time, we reserve the right to make decisions regarding your dog s health provided it is at all-times acting in the best interests of the dog and on the advice of a veterinary surgeon. As the owner, you are responsible for payment of any veterinary fees incurred by this and will be required to refund SuPaw Nanny any expenses from seeking medical attention. In the unfortunate event that SuPaw Nanny considers your pet should be seen by a vet, we will retain all receipts from the veterinary practice. Terms & Conditions of Payment A deposit to the value of 25% of the total fee will be due at time of booking in order to reserve your dog s place and guarantee Nanny s availability. First time and non-local customers must pay cash. The entire payment (minus deposit) is due when dog walking begins. Refunds & Cancellations In the event of cancellations that are notified to us in writing more than 14 days prior to the start of the booking period, the fee will either be refunded in full or held over to be used on a subsequent booking. Cancellations made later than this will result in the fee being forfeited - please refer to our Terms and Conditions of Business in your welcome pack for full details of our refund policy. These can also be easily referenced online at www.supawnanny.co.uk On-the-day Walking If there are available time slots you may book a walk for that day. There is not guarantee the time will be available and you are advised to pre-book to ensure your slot is available. Page 3 of 5
Owner s Authorisation I authorise SuPaw Nanny to obtain any emergency veterinary care that may be necessary during the time spent with my pet. Every effort will be made to contact the owner prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise SuPaw Nanny to utilise an alternative veterinarian in the event my regular veterinarian is unavailable. I agree to reimburse SuPaw Nanny for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food or supplies. It is expressly understood that SuPaw Nanny and its staff shall not be held: Financially responsible for any damage to client s property, or that of others, caused by client s pets during the period in which they are in her care. Liable if your dog injures a member of staff or another animal. Responsible for damage incurred by pet escaping due to faulty leash/collar or an ill-fitting collar. In the event that SuPaw Nanny must cancel, SuPaw Nanny is not obliged to offer any compensation however they will try to give as much notice as possible, try to send a replacement or advise the customer on alternatives. I agree that a deposit to the value of 25% of the total fee will be provided at time of booking in order to reserve my pets place and guarantee availability and that the entire payment (minus deposit) is prior to when walk begins. I agree to pay all services carried out by SuPaw Nanny as agreed within the time allocated above. This agreement is valid for all future visits until a new agreement is signed. SuPaw Nanny reserves the right to terminate this agreement at any time. Page 4 of 5
I have understood and agree to all of the above in conjunction with SuPaw Nanny s full Terms and Conditions of Business (referenced online at www.supawnanny.co.uk ). Customer Name: Customer Signature: Date: SuPaw Nanny Proprietor: Stacy Cotton Opt in to text/email alerts (please circle preferred communication method). Pets aren't the only ones who can sometimes suffer from separation anxiety. Fortunately we're as good at calming owners' nerves as we are animals'. Our Text and Email Update service is designed to deliver you updates during the time we're caring for your pet, so that you know exactly how much fun your furry friend is having. It costs from as little as 1 per day. To sign-up, just check this box. Page 5 of 5