TONAWANDA 205 Ensminger Rd. Tnawanda,Ny 14150 Phne 716-873-0450 Fax 716-877-2704 Email: tnawanda@creaturecmfrtspetresrt.cm www.creaturecmfrtspetresrt.cm ANGOLA 1437 Pntiac Rd Angla, Ny 14006 Phne 716-549-1761 Fax 716-549-1872 Email: angla@creaturecmfrtspetresrt.cm www.creaturecmfrtspetresrt.cm Welcme! Thank yu fr chsing Creature Cmfrts Pet Resrt. We lk frward t making yur pets stay with us fun and enjyable! This packet will nly need t be filled ut n yur first enrllment and if updates t yur persnal infrmatin are needed. (name changes, address, etc.) We may als ask yu t renew this packet frm time t time. This infrmatin will help us maintain a safe and fun envirnment fr all guests. We are cncerned nt nly abut yur pet s safety and health, but als that f ur guests and team f caretakers. Enrllment Frms and Pet Services Agreement I, the undersigned, d herby certify that I am the wner (r duly authrized agent fr the wner) f the animal(s) described belw; that I d herby give Creature Cmfrts Pet Resrt, their agents, and/r representatives full and cmplete authrity t bard and care fr my animal(s) as needed. Please Nte: Yu must be ver 18 years ld t be listed as Owner. Owners Name(s) please print Additinal Owner Address City State Zip Hme Phne Cell # s (please label) Email Please print (Please prvide email t receive vaccine updates and barding cnfirmatin, we will nt share yur infrmatin) Emergency Cntact Infrmatin Name: Address: Phne # Hme Cell (Please prvide name and address f smene ver the age f 18, ther than yurself, that can act n yur behalf. We will always attempt t cntact yu first.) Names f peple authrized t drp ff/pick up pet(s) Veterinarian Infrmatin Veterinarians Name: Address Phne I give Creature Cmfrts Pet Resrt permissin t request veterinary recrds and vaccine histry frm the veterinary hspital listed abve if needed. I als understand that Creature Cmfrts Pet Resrt des nt guarantee t use my veterinarian fr my pets, while in their care. Please initial 1
Nte: We require prf f all vaccinatins and r titers t be up- t- date befre yur pet(s) can stay with us! Dgs: ü Rabies ü DHPP r DHLPP ü Brdatella (we recmmend brdatella every 6 mnths, but nly require it annually.) Cats: ü Rabies ü Feline Distemper ü Feline Leukemia Status Neg. test result fr first time guests It is yur respnsibility t prvide nging prf f all vaccinatins. These can be faxed, emailed, mailed r drpped ff. Hw did yu hear abut us? Website/Online Vet Mailing Phne Bk Other Referred by friend Wh? Print Ad (please specify) Pet Services Agreement and Plices: Please read and initial each item. This is an agreement between Creature Cmfrts Pet Resrt LLC and the pet wner mentined abve. It cannt be altered in any manner. Any alteratin will nt be hnred. 1. Owner agrees t pay the rate fr pet care prvided in effect n the date pet is checked int Creature Cmfrts Pet Resrt. Reservatins are required; this includes pick up and drp ff times. Ntificatin f a cancellatin must be prvided 7 days prir t htel check- in date during hlidays and 48 hurs prir t check- in date during all ther times. We recmmend making all cancelatins in writing via email. Reservatins nt cancelled by the afrementined time will lse their depsit and can be held liable fr all dates reserved. Depsits are nn- refundable and will be credited t yur accunt as stre credit nly. I have read and understand this cancellatin plicy and accept respnsibility fr all dates bked at resrt, even if I chse t shrten my pets stay after the cancellatin perids have expired r If I fail t maintain necessary vaccinatins required t stay. 2. Owner understands and agrees that while handling their wn animal (i.e. n leash in lbby) they are slely respnsible fr any harm r damages caused by their pet(s) while at Creature Cmfrts Pet Resrt and agrees t pay fr said harm r damages in full. 3. Owner understands and agrees that in admitting their pet(s), Creature Cmfrts Pet Resrt has relied n their representatin that their pet(s) are in gd health and have nt been ill with any cmmunicable cnditin in the last 60 days. Owner further certifies that their pet(s) have nt harmed r shwn aggressin r threatening behavir twards any persn r ther pet. 4. I understand that if my dg is nt picked up within 14 calendar days after they were due t depart, they will be deemed t be abandned. Creature Cmfrts will make three attempts t cntact the wner and emergency cntact persn. Pets that are deemed abandned will be placed with an animal rescue grup r we may attempt t fster and/r find them a hme. All expenses incurred during this prcess are the wners respnsibility and will cllected in small claims curt. 5. Owner understands and agrees t indemnify and hld harmless Creature Cmfrts Pet Resrt, Owners and its staff fr any and all lss, liability, claims, expenses, demands, causes f actin, suits, rights, and entitlements f any kind including withut limitatin, legal csts and attrney fees. Creature Cmfrts, wners and staff will nt be liable fr any knwn r unknwn prblems/pregnancy/ suspected r unsuspected illness/death that develp r fr nt seeking veterinary care, prvided reasnable care and precautins are fllwed and the wner hereby releases Creature Cmfrts f any liability f any kind whatsever arising frm their pet(s) stay at Creature Cmfrts Pet Resrt. 6. Owner understands and agrees that any prblems which develp with their pet(s) will be treated as deemed best by the staff and at their sle discretin f Creature Cmfrts Pet Resrt. The wner assumes full financial respnsibility fr any and all expenses invlved.(i.e. separating barders, Chicken/Rice meals fr upset stmach, destructive behavir, veterinary services and shuttle fees). 7. Owner understands and agrees that if their pet(s) becme ill r injured, r if the state f the pet(s) health therwise requires prfessinal attentin, Creature Cmfrts Pet Resrt, in its sle discretin, may engage the services f a veterinarian r administer medicine r give ther requisite attentin t the pet(s), and the expenses theref shall be paid by the wner. 8. Owner understands and agrees that if their pet(s) were in ur care fr a day service and are nt picked up by the 2
end f the business day, Creature Cmfrts Pet Resrt is authrized t take whatever actin is deemed necessary fr the cntinuing care f their pet(s), and Owner agrees t pay fr any csts assciated with cntinued care. 9. Owner understands that they will be charged a replacement fee fr destryed bedding and/r rm destructin. 10. I understand that phts, vide, r ther media may be taken f wners and their pets while in ur resrt and that they may be used in publicatin. All media taken f Pets and/r Owner by the resrt r agent f such are prperty f the resrt. The wner understands that the wner will nt be paid any ryalty r ther cmpensatin and herby relinquishes any and all rights t any media published in any frm r medium. 11. Owner understands and agrees that dg daycare is scial play with ther dgs frm different husehlds. Please be aware that dgs in grups are at higher risks f incidents. While play is supervised, dgs may becme sre, dirty, hurt, sick, scratched, bit, and even rarely death. Dgs may als be put in time ut crates r runs during the day and fr rest perids. Owner fully accepts and understands these risks. 12. I understand that Creature Cmfrts reserves the right t refuse r revke admittance t any pet that displays an illness r behavir deemed inapprpriate r des nt meet the health requirements set frth in this agreement. I als understand if my dg bites anther pet r persn that he r she cannt return t Creature Cmfrts. 13. Althugh it is the practice f Creature Cmfrts t have caretakers supervising and interacting with the guests, there may be ccasins whereby yur dg(s) may be utside in a fenced area withut supervisin fr a brief time. 14. Owner understands that Creature Cmfrts Pet Resrt is staffed 24 hurs a day, but that breaks and r gaps in staffing may ccur.(i.e. lunch breaks) The phne is nt answered after lbby hurs. Web Cams are prvided as a curtesy. We d nt guarantee web cam access r technical supprt. 15. Creature Cmfrts will nt give ut names, phne numbers f clients/staff. I,the wner, understand I am 100% respnsible fr my wn pets in regards t health, injury, r therwise, even if it is nt the fault f my wn pets. 16. Creature Cmfrts Pet Resrt shall exercise reasnable care fr the pet(s) delivered by the Owner. It is expressly agreed by Owner that Creature Cmfrts Pet Resrt liability shall in n event exceed the lesser f the current chattel value f the pet(s) r the sum f $1000.00 per pet. 17. Any cntrversy r claim arising ut f r relating t this agreement, r the breach theref, r as the result f any claim r cntrversy invlving the alleged negligence by any party t this agreement, shall be settled in accrdance with the rules f the American Arbitratin Assciatin, and judgment upn the award rendered by an arbitratr may be entered in any curt having jurisdictin theref. The arbitratr shall, as part f the award, determine an award t the prevailing party f the csts f such arbitratin and reasnable attrney s fees f the prevailing party. Plices Creature Cmfrts Pet Resrt strives t prvide the best care fr all ur guests. The fllwing plicies are t ensure ur guests receive the best care pssible in a healthy and safe envirnment. ADMISSION: All pets must be in gd general health. We reserve the right t deny admittance t any pets lacking prf f vaccinatins, and/r pets displaying signs f untreated r ptentially cntagius cnditins, and/r aggressive behavir. Althugh we have skilled staff members, ur barding caretakers may nt be able t handle geriatric pets needing significant medical care. Prir t participating in any scial activity (e.g. Grup Play), dgs must be temperament tested and apprved. Apprved dgs may have scial privileges revked if their behavir changes and they becme aggressive r dminant. Females in heat may nt participate in grup play. Creature Cmfrts Pet Resrt fllws a rigrus prgram f flea and tick eliminatin. All pets arriving at Creature Cmfrts Pet Resrt with fleas and/r ticks will be treated at the wner s expense. Creature Cmfrts Pet Resrt reserves the right t charge daily handling fees fr illness, excessively difficult r aggressive pets requiring additinal staff and/r additinal time in rder that we may deliver prper care fr yur pet. VACCINATIONS: All dgs and cats must be current n all vaccinatins. DOGS - We require DHPP (Distemper/Parv) vaccinatin, rabies, and a yearly Brdetella (r canine cugh). CATS are required t be up t date n Rabies and FVRCP (Feline Distemper) and have a negative leukemia status. We will cnsider accepting an alternate vaccinatin prtcl and/r tiers with review frm ne f ur wners and ur veterinarian. All custmers are strngly encuraged t fax r deliver current vaccinatin recrds several days prir t their check- in date. Puppies will be accepted as lng as we receive dcumentatin f their first tw sets f puppy vaccinatins. Puppies/dgs that are nt fully vaccinated fr health/age restrictins will nly be allwed t bard in a separate area and extra fees will apply. MEDICATIONS: All medicatin/supplements supplied by Owners must be clearly labeled in riginal cntainers with the pet s name, name f medicatin, dsage, and reasn fr medicatin. We will nly accept the exact dsages required fr administratin during yur pets stay. There is a fee fr injectable ($2 per injectin), detailed times, eye, ear,liquid, (3+ pills) r large/multiple cmbs($4-8daily) als if yur pet is difficult t administer/special medicatin (varies). Ask fr details. BELONGINGS: The Resrt will make every effrt t return items left with each pet, hwever, these items may nt be returned if lst r may be returned in pr cnditin. The resrt is nt respnsible fr said items. N glass r ceramic. VISITING: Visiting is allwed at the sle discretin f Creature Cmfrts. Please be advised that visiting with yur pet while it is in ur care, may cause anxiety and cnfusin. Owners and authrized peple may visit during lbby hurs nly. We reserve the right t limit visiting time lengths and area used fr visits. N pets are t leave the grunds. 3
EMERGENCIES: In case f an emergency we will attempt t cntact yu r yur listed emergency cntact. We will use yur veterinarian, r the lcal 24- hur veterinary emergency hspital at ur sle discretin. We may suggest yu attach a signed nte that details yur wishes/limits in case we need t seek veterinary care, therwise we will d everything pssible t preserve the life f yur pet. (i.e. blat, bleeding, seizures) Yu will be respnsible fr all csts invlved. ROOMS/RUNS: Rms may be reserved up t 1 year in advance. Depsits are required. Althugh we d ur best t hnr rm requests we d nt guarantee rms/runs. Occasinally variables may require us t mve yur pet t a different rm. Only pets frm the same husehld can share rms. We reserve the right t limit amunt f pets staying tgether. CHECK- IN/CHECK- OUT/FEES: Fees are set daily fr each separate service ffered. Daycare, barding, grming, and training are treated as separate services. Discunts are ffered fr cmbining services. A cmplete list f services and fees can be fund n ur website r call fr details. Check- in/ut can be scheduled anytime during ur lbby hurs. Reservatins are required. Our barding rate is charged daily and check ut is nn Mn- Sat, the daily rate will apply t all barders staying past nn r n Sundays. We understand flights get delayed/weather restrictins happen. We d ask that yu let us knw 24 hurs in advance if the reservatin time (nt date) fr pick- up r drp- ff time can nt be kept, we will d ur best t set up a new time that will wrk fr bth parties. The standard cancellatin plicy and fee rate applies. Because we knw hw much yu missed yur cmpanin while yu were away, after hurs early/late check- in/check- ut utside ur regular lbby hurs may be set up in advance with an extra fee and is at the sle discretin f Creature Cmfrts. If yur pets stay needs t be extended past the date that was previusly bked we can nt guarantee yur pets riginal rm will be available, but we will certainly make sure yur pets have cmfy accmmdatins fr their extended stay. STAFFING/LOBBY HOURS: Mnday thrugh Friday, 7:00 a.m. t 12pm and 1:30 t 7:00 p.m., Saturday 9:00 a.m. t 4:00 p.m., and Sunday 12-4 p.m. Staffing is 24 hurs, but may cntain gaps in schedules and therefre there may be perids f time when the facility is nt staffed (i.e. lunch breaks). HOLIDAYS: Hliday barding perids are defined as the 7 days befre and after each date listed. We will be clsed t the public n the fllwing hlidays: Easter, Memrial Day, Independence Day, Labr Day, Thanksgiving, Christmas Day, and New Years Day. We will clse the lbby at Nn n the fllwing days: Christmas Eve and New Year s Eve. Abslutely n check- ins r check- uts will be permitted n hlidays. The facility will be fully staffed, but the lbby will nt be available, as we will be fcused n caring fr ur guests. CANCELLATION POLICY: We require a depsit at the time f bking. Depsits will be refunded via stre credit nly. We d nt issue refunds. Credits can be used fr any f ur services r prducts and expire ne year frm date taken. Reservatins are required; this includes pick up and drp ff times. This ensures we are able t give every guest time t g ver their pets needs with ur staff. We d ask that yu let us knw 24 hurs in advance if the reservatin time (nt date) fr pick- up r drp- ff time can nt be kept, we will d ur best t set up a new time that will wrk fr bth parties. Ntificatin f a cancellatin, change f rm type r dates bked must be prvided 7 days prir t htel check- in date during hlidays and 48 hurs prir t check- in date during all ther times. We recmmend making all cancelatins in writing via email. Reservatins nt cancelled by the afrementined time will lse their depsit and can be held respnsible fr all dates reserved t the card n file with the resrt. This means yu are respnsible fr all dates bked after the cancellatin perid, If yu are unsure f yur exact time r yu need a flexible pick up date r time please ask t speak with a manager t set up yur stay. Please Initial RATES AND SERVICES: All rates and services are subject t availability and change at any time, estimates can be requested. Payment is due at the time f service, we d nt ffer payment plans. Grming Release Frm Thank yu fr chsing Creature Cmfrts Pet Resrt fr yur pet's grming needs. We pride urselves n prviding the best care available t yur pet. Smetimes the grming experience can unveil hidden pre-existing cnditins. Creature Cmfrts Pet Resrt will always bring anything that the grmer may ntice t the wner's attentin. Creature Cmfrts cannt diagnse a cnditin but may advise yu as the wner t seek veterinary care fr yur pet. Parasites: If fleas are fund n yur pet, it is Creature Cmfrts Pet Resrt s plicy t give a flea bath at an additinal minimum cst f $20.00. This cst cvers the special shamp; time and extra clean up t insure n fleas are active in ur resrt. A Mnthly flea treatment is recmmended fr lng-term preventin. Ticks fund will be remved fr an additinal charge. Please nte that parasites are a health hazard t yur pet as well as t humans Aggressive r Dangerus Pets: Owners MUST infrm Creature Cmfrts if yur pet(s) bite(s), has bitten, r is aggressive t peple, ther pets r specific grming prcedures. Muzzles may be used if necessary. Muzzling will nt harm yur pet, and prtects bth the pet and the grmer. Creature Cmfrts Pet Resrt reserves the right t refuse/stp services fr such pet(s) at any time befre r during the grming prcess, and charge an Aggressive Dg Fee in additin t the regular grming charge. 4
Mat Remval: Pets with matted cats need extra attentin during their grming sessin. Mats left in a cat nly grw tighter, and can strangle the pet's skin, r eventually tear it pen. Mats can be very difficult t remve, and may require the pet t be shaved. When necessary, remving a heavily matted cat includes risks f nicks, cuts r abrasins due t warts, mles r skin flds trapped in the mats. Heavy matting can als trap misture and urine near the pet's skin allwing mld, fungus r bacteria t grw, causing skin irritatins that existed prir t the grming prcess. After effects f mat remval prcedures can include itchiness, skin redness, self-inflicted irritatins r abrasins and failure f the hair t re-grw. Shaved pets are als prne t sunburn. There is an extra charge fr dematting. Health r Medical Prblems & Senir Pets: If yur pet has any medical cnditins, Creature Cmfrts asks t be made aware f them (sme examples are: arthritis, seizures, skin prblems, masses etc.) s that the grmer can take steps t lk ut fr certain cnditins and use prper techniques and prducts fr yur pets special needs. Grming prcedures can smetimes be stressful, especially fr a senir pet r a pet with health prblems, and can expse hidden medical prblems r aggravate a current ne during r after the grm. Because senir pets and pets with health prblems have a greater chance f injury, these pets will be grmed fr cleanliness and cmfrt, in styles that will nt add t their stress. Sme pets have behaviral prblems that we may r may nt be able t wrk thrugh. If we are unable t cntinue the grming prcess due t behaviral prblems there will be a minimum charge f $15 fr ur time and effrt. Current Vaccinatins/Veterinarian Infrmatin: By signing this cntract, wners verify their pets are current n Rabies, Brdetella, Distemper and Parv, fr canines, and Rabies fr felines. Prf f Vaccinatin r current Titer testing shall be prvided upn check-in as well as current Veterinarian infrmatin. Special circumstances will be taken int cnsideratin. Every effrt will be made t insure yur pet is grmed as safely as pssible and t yur satisfactin. There is always the pssibility an accident culd ccur. Grming equipment is sharp, even thugh we use extreme cautin and care in all situatins, pssible prblems culd ccur including cuts, nicks, rashes, scratches, quicking f nails, etc. In mst cases this can happen when a pet is wiggling r mving arund. By signing this cntract yu (r yur Agent) agree t hld Creature Cmfrts Pet Resrt, it's wners, grmers, and emplyees harmless frm any damage, lss, r claim arising frm any cnditin f the undersigned pets, either knwn r unknwn t Creature Cmfrts Pet Resrt. It is als further understd and agreed the terms f this agreement can change at any time, withut ntice, and will verwrite any and all prir signed cntracts r releases. It is further understd this clause applies t any and all pets grmed under this wner. I agree t pay any and all charges fr prcedures/services rendered at time f service. Shuld my pet need veterinarian care during r after the prcess/service, I agree t pay any and all veterinarian fees fr my pet s care. Late Pick-Ups: If yur dg is nt picked up by clsing fr the day, an additinal $50.00 per day kennel charge may als apply. Grming/Daycare N-shws & Cancellatins: N-shws and last minute cancellatins (less than 24 hurs) are subject t a $20.00 FEE PER PET, which will be charged t yur card n file. Pre-Payment will be required befre anther appintment is bked. We understand there may be emergency situatins and will wrk with yu, but nt n a cntinued basis. Nte: Clients 30 minutes late risk lsing their appintment withut ntice. GROOMING RATES AND SERVICES: All rates and services are subject t availability and change. I certify that I have read and understand the Pet Services Agreement and plicies f Creature Cmfrts Pet Resrt set frth in this agreement and I agree t abide by these plicies and accept all the terms f this agreement. This cntract shall remain in effect fr all subsequent transactins between Owner, their Pets and Resrt. Printed Name f Owner(s) r Representative Signature: Date: Signature: Date: 5
Credit Card Authrizatin Frm Creature Cmfrts Pet Resrt, LLC 1437 Pntiac Rd 205 Ensminger Rd Creature Cmfrts Pet Resrt requires a current card n file with us fr the fllwing instances. Cnvenience f making reservatins ver the phne Veterinary care if ever required Lng term barding Elderly r pets with special medical needs Pick up by friend r family N Call/N Shw, Cancellatin and ther fees Add- ns r additinal services prvided after check- in Payments prcessed quickly and securely by First Data Please cmplete all fields. Yu may cancel this authrizatin at any time by cntacting us. This authrizatin will remain in effect until cancelled in writing. Credit Card Infrmatin Card Type: MasterCard VISA Discver AMEX Other Cardhlder Name (as shwn n card): Card Number: Expiratin Date (mm/yy): Cardhlder ZIP Cde (frm credit card billing address): I,, authrize Creature Cmfrts Pet Resrt, LLC t charge my credit card abve fr agreed upn purchases. I understand that my infrmatin will be saved t file fr future transactins n my accunt. Custmer Signature Date 6
Creature Cmfrts Pet Resrt Individual Pet Infrmatin Sheet Please fill ut fr each First Time Pet yu have n file with us / ne sheet per pet please Tday s Date Owners Full Name Pets Name: Breed Clr Age Birthday Pets Weight# Canine / Feline/ Other Male/Female Fixed: Yes r N Has this pet been treated with a mnthly flea/tick preventive in the last 30 days? Y r N What type? If fleas/ticks are fund n yur pet, a medicated bath will be perfrmed at yur expense. ($28min) and clean up fees may spply. Has yur dg ever attended daycare befre? Y r N Hw was the experience? Has yur dg/cat been prfessinally grmed befre? Y r N Hw was the experience? Has yur dg attended training classes? Y r N Hw was the experience? Are yu interested in training classes r having yur pet trained while barding with us? Y r N Has yur dg/cat ever grwled, snapped, bitten at a persn and/r anther animal? Y r N If Yes, Please describe the situatin: Please mark any f the fllwing behavirs that may apply t yur pet: Separatin anxiety Fear f thunder Nt crate trained Excessive barking Digs under fences Requires a harness fr Cprphagia (eats stl) Climbs/jumps fences walking Fear f lud nises Chews blankets Fence/crate prtective Ptty pad trained Destrys stuffed tys Skin prblems Ty/fd pssessive Destructive chewing Dislikes nail trims Nt huse trained Escape artist Dislikes water/bathing Muthiness Slips easily n flrs Has Medical/Special Needs Fear f men/ Prne t gastric upset children/wmen Uses a raised feeder Sensitive t tuch Spills fd/water bwls Fear aggressive Scratches/digs at drs When yur dg has t g t the bathrm he/she will? Bark Sit by the dr Whine Pace near dr Ring bell n dr Other What are sme f yur pets favrite things? Play ball Windw watching Sunbathing Lng walks Play with tys Lake/Pl Play with ther dgs Brushing Play games Tummy rubs Sleeping Other Cuddle Time Kng/Chews What are yu and yur pets lking frward t at Creature Cmfrts Pet Resrt? Any recent vmiting, sneezing, diarrhea, heat cycle r any ther cnditins that we shuld be aware f? Any allergies that we shuld be aware f? (drug, fd, grming sprays/shamp etc.) Any illness, injury, r surgery in the past 30 days? (If yes please explain) Any special ntes, health prblems, fearful reactins, likes r dislikes, aggressin, destructive behavir, etc.? 7
Pet Parents Chse Barding Optins: This preference is at the sle discretin f Creature Cmfrts, we make every effrt t hnr yur preferences, but they are nt guaranteed. 1. Please select rm preference by chsing a rm belw. a. Nt sure what rm t chse? Call us, Take a Tur, Or read full descriptins nline. b. Every dg is given 5 ptty times utside, meals fed t yur specificatins, and fresh bedding. c. Suites include flat screen tv, web cam access, fresh bedding, and a cage free, hme like atmsphere. 2. Please als indicate exact dates and times f arrival and departure frm ur resrt. (This is necessary fr smth peratin f ur resrt) 3. Please als indicate any additinal services requested. 4. Please call yur vet and have vaccine recrds faxed t us Befre Check-In. Cat Cnd Angla nly 3 levels 2x2 each plus 2 perches. Fish Tank view,private litterbx area. $18 Cat single level (2x2 with perch) $12 (Single Occupancy Only) Cat Suite Lts f space t climb. Webcam and Cat TV $35 Multiple Occupancy? YES NO Add $16 fr each additinal pet in the same rm Pets name(s) that are this sharing rm? ***Please Read..Rates are Daily. Yu may schedule a check in / ut appintment anytime during lbby hurs. Lbby hurs are M-F 7am - 7pm, but please nte we clse fr lunch frm 12:00-1:30. Sat lbby hurs are 9-4.Checkut is Nn Mn-Sat; Sunday lbby is pen 12-4pm. The daily rate applies t all barding s after nn and Sundays. Our lbby is nt pen n majr hlidays. Depsits are refundable as stre credit nly. Cancellatins are permitted up t 48 hurs during a nn-hliday and a hliday requires 7 days ntice befre yur bked reservatin. Yu will be billed fr all dates bked with Creature Cmfrts after cancelatin windw has expired. Please read full agreement fr details. Club Canine Suite Our largest, mst luxurius suite, mst lcated in the frnt lbby. Full sized bed, Dg TV, Web Cam $81 (up t 2 pets) add $14 fr 3 rd pet. Rm# Deluxe Run Large- Tnawanda Our largest run with three separate spaces and glass frnt; great fr multi dg huse hlds. $40 Date f Check-In: Circle Day: M T W R F S Su (00/00/00) ( / / ) Time am/pm Premier Pet Suite Twin sized bed, mst lcated in the frnt lbby. Dg TV, Web Cam $55 Rm # Deluxe Run -Tnawanda Glass frnted run with privacy. Great fr smaller dgs. $34 Luxury Suite Tddler sized beds, Great fr smaller dgs, Web Cam, Dg TV cmfy and quiet $45 Rm# Classic Run 3.5x13 Cmpletely Indr chain link with slid wall partitins, skylights, & kuranda beds. $28 Date f Check-Out: Circle Day: M T W R F S Su (00/00/00) ( / / ) Time am/pm Multiple Occupancy? Add $16 fr each additinal pet in the same rm YES NO Pets name(s) that are this sharing rm? Dedicated staff day/vernight The ultimate in luxury. Cnditins apply. Ask fr details. $125 1 st pet Add $50 addl. pet Ttal # f days bked: Staff Initials: Fr pets barding tgether: If my pets have t be separated during their stay, my preference is fr them t be mved t separate RUNS r SUITES (availability dependent) Items brught with pet: (these items are Optinal, the resrt will prvide tys, bedding, dishes etc.) *Please label all belngings. Leash /cllar/ harness Bwls (n Ceramic r Glass) Bed Tys Dry Fd Snacks Blanket Canned Fd Other Feeding Instructins: Current Diet (brand f fd): Hw many cups per meal? Circle ne: Once(AM r PM) Twice Three x daily? Snacks: Hw ften? Are yu prviding fd? Y r N (Please clearly label all fd) If fd is nt prvided, yur pet will receive ur huse diet dry $3 per day/pet charge. May we add a small amt. f canned fd r sprinkle parm cheese t entice yur pet t eat?..yes / N If yu have multiple pets staying tgether, d we need t SEPARATE PETS t feed them? Yes / N 8
Additinal services t custmize yur pets stay! Pets Name: Medicatins and directins: < 2 tablets daily that are well taken are given free f charge. Injectins, eye/ear r multiple meds, special meds a daily fee applies. $8 Max. 1. 2. +$4 3. (Please prvide all medicatins in riginal labeled cntainers- d nt add t meals) +ADD PICTURES OF YOUR PET WHILE AT CAMP $3 per picture. Will be emailed t yu while yu are away. Qty. Details Email +ADD TRAINING CAMP Have us train yur pet while they bard. Truble areas, huse breaking, jumping, basic bedience, etc. $20 per sessin r $60 fr 4 sessins. Minimum 5 days barding required. Please add sessins t this stay. Area f fcus/ntes fr trainer +ADD SHUTTLE SERVICE Save a Trip! We will pick up r drp ff yur pet. $25 fr up t 10 miles ne way + $ 0.90 per each additinal mile. Emergency/after hurs/unscheduled service trip $50 + mileage rate. Miles Dates Ntes +ADD SNACKTIME r BEDTIME TREAT (Kng ty stuffed with PB and frzen) t barding $3 per pet, per day Everyday at Lunch # f days during the stay Evenings after daycare r dinner. +ADD DAYCARE (scial grup setting) t barding $9 per pet, per day -nrmally $21 # f days during the stay Everyday (9am-4pm) Nne Half Days $7 Every Other Day +ADD ONE n ONE TIME (yur pet nly w/staff) extra TLC, lng walks, play ball, brush etc. $9 each r $16 as a family # f days during the stay Everyday Evenings after daycare and dinner. Twice Daily Nne Every Other Day ü Please Nte: we will replace Daycare with One n One Time if my pet fails the Daycare Evaluatin. +ADD SPLASH PARK Daycare plus indr play sessin (2 hurs) in ur new water park. Open year rund, $18 per pet. Everyday # f days during the stay Every Other Day Private party (yur pet nly) $21 per pet. Request a picture be emailed t yu $3 Grming Optins Please FREE (wash and fluff) with 7 DAY STAY D nt bathe my pet Nail Trim $13 Nail Grinding $18 Teeth Brushing $10 Teeth Scaling $65 Undercat Brush & Blwut (reduces shedding, required fr duble cats) $8-30 BEST DEAL bath package fr barding dgs $22-35 fr mst breeds, includes bath, and tw extras! List: nails, ears, teeth, deep Cmplete Grm (this includes baths, nails, ears, and a haircut & style by ne f ur prfessinal grmers. Price based n size, cat cnditin, and breed. $ Ntes Fr Grmer cnditiner, tear stain facial. Please d nt frget t have yur vet fax up t date recrds n each pet. Dgs: Rabies, Distemper, and Brdatella(Kennel Cugh) Cats: Rabies and FVRCP are required. Thank Yu J I certify that I have read and understand the Pet Services Agreement and Plicies f Creature Cmfrts Pet Resrt set frth in that agreement and I agree t abide by these plicies and accept all the terms f this agreement, fr all dates reserved, services, and fees assciated with Creature Cmfrts plicies. Owners/Representatives Signature Date 9
Packing The Overnight Bag Here's a checklist f paperwrk, items and instructins t streamline yur check-in. We realize this may seem like a lt f paperwrk, and we require it fr gd reasn - t ensure ur ability t take care f yur pet(s) t the highest standards f care. We appreciate yur cperatin in prviding the required infrmatin: DOGS/CATS: Pack the Overnight Bag and Paperwrk Checklist: New Client Packet*Applicatin (link) - One time nly - the 1st time yu bard yur pet. Returning Client Frm *Individual Pet Sheet (link) - We ask fr this t be updated each time yur pet visits. It cntains specific infrmatin that may have changed frm a previus visit. We appreciate yur cperatin in giving us this infrmatin fr each visit. *Prf f Rabies, Distemper, and Brdatella vaccinatins OR Titers - All pets are required t be up t date every time yu bard yur pet - Please prvide updated vaccine certificate when date expires. If yu plan t have yur dg vaccinated fr Brdatella r Canine Cugh, we suggest ding it 14 days in advance f yur barding date. Grming instructins- If yu plan t have us bathe and/r grm yur pet, fill ut the instructins t the grmer n the "Individual Pet Sheet". Medicatin, Treatment and Supplements - updated each time yu bard. This imprtant infrmatin must be updated with each visit. We want t make abslutely certain we have the mst current infrmatin n any medicatins r supplements yu are giving yur dg. Please leave pills in riginal prescriptin bttles please. We have fd dishes and sanitize them twice daily, but if yu wuld like t bring yur pets dish please n ceramic r glass. Fd - Please label fd cntainer r bag with pets name and specific instructins. One bag per meal is highly recmmended. Please d NOT put medicatins r supplements in the prepackaged fd. If n fd is prvided ur kennel mixture is used.. $3 fee daily Bard and Training applicatin (link) - if yu wuld like us t train yur dg, fill ut first time yu request training. Other things t bring (Optinal) - Please list specific items and descriptins n "Individual Pet Sheet". We have the staff, time and space here t take care f all yur dg's belngings, their favrite bed (sme bring alng their wn armchairs!) and every single ty they wn if yu want t bring them. We encurage cmfrt items frm hme. A T-Shirt that smells like yu is great fr first timers! Tys/Bedding - List specifics - descriptin, clr, etc. WRITE YOUR PETS NAME ON EVERTHING! Nte: Tys, stuffing, bedding, pigs' ears, rawhide chews r hves risk danger f chking r intestinal blckage. Mnthly Flea/Tick Treatment, and Heartwrm preventin are recmmended. If parasites are fund n yur pet, they will be treated at yur expense. Nte: If yur dg is elderly, please ask ut ur recmmendatins fr lder dgs. CAT Specfic Requirements: Written prf f current Rabies, Feline distemper vaccinatin. Updated as needed. Grming instructins - If yu plan t have us grm yur cat - n "Pet" frm. We have clumping cat litter fr ur feline guests, but yu can prvide ther types if necessary Feline Leukemia status- test results - 1st time yu bard yur cat. If yur cat ges utdrs, we require either annual Feline Leukemia inculatins r a Feline Leukemia negative reprt frm yur veterinarian. Please nte: ü Dgs must be n a leash, and cats cnfined in a cat carrier cming int and ut f the building. ü Please d nt use Flexi leads. ü Please ptty yur pet befre entering ur resrt J 10