VOLUNTEER ORIENTATION THANK YOU FOR BEING HERE!

VOLUNTEER ORIENTATION THANK YOU FOR BEING HERE!

WHO WE ARE Homeward Bound Adoptions CT, Inc. is NOT a rescue, but is focused on helping rescues. We are a registered 501c3 Nonprofit Organization. HERE S HOW Hosting adoption events. Fundraising for rescue dogs in need, as well as rescues and local shelters. Collecting monetary donations for rescues/shelters, as well as food, beds, toys, etc. Promoting adoptable dogs on our Facebook page. Spay it Forward - Raising funds and awareness to spay and neuter CT Shelter dogs. OUR DEDICATED BOARD OF DIRECTORS Becky Epperson Lillian Staron Lindsay Luong Michelle Knockwood Paige McHugh Matt Arrigoni Wendy Barry Sue Hotkowski

EVENT TIMELINE THURSDAY EVENING Supplies are removed from trailer for setting up. Final orientation for those who have not done one prior will be at the event site at 6:30pm. FRIDAY 7AM to 2PM Board members arrive to make sure all crates are ready and paperwork is in order for the dogs. Dogs arrive between 9 am 12 pm (traffic and weather dependent). All dogs will be seen by our veterinarian. Dogs that require baths will be bathed, all will be cuddled, loved and finally, fed and walked and allowed to settle. FRIDAY 2PM to 8PM Volunteers are invited to come meet dogs, help with final set up, walk and comfort dogs. All volunteers coming must have attended orientation and be approved to handle the dogs. Senior Dog handlers are required to come Friday to meet with rescues and dogs. SATURDAY 7AM to 5PM Volunteers MUST arrive early to help make sure all dogs are fed, walked, cleaned and ready. All crates need to be cleaned. Doors open at 10am to pre-screened adopters. Walk-ins may enter at 11:30. Event ends at 4pm. Any dogs that are not adopted by end of event will be fed, walked, watered, cuddled and loved. SUNDAY 8AM to 6PM Repeat of Saturday, except we need all volunteers to help with breaking down equipment and loading everything onto the trailer. Event is open to the public at 11am and ends at 3pm.

VOLUNTEER CHECK IN/OUT CHECK IN ALL volunteers must check in on Friday, Saturday and Sunday, at the Volunteer Check In area. NAME BADGES & T-SHIRTS You will be given your name badge, a t-shirt (if you are on the dog team), and any communication equipment if needed. You will also be given your dog walking bracelet, slip lead, and be introduced to your team leader. This is when you should let us know if you re not comfortable walking the dogs, so you won t need to wear a bracelet. If you have any allergies, please advise us prior to the event. CHECK OUT When leaving, all volunteers need to officially CHECK OUT. That means drop off your name badge, slip lead, t-shirt and communication equipment. WE NEED TO KNOW YOU HAVE LEFT THE EVENT!

VOLUNTEER GUIDELINES ATTIRE Closed toe shoes only, no sandals. Homeward Bound T Shirt or solid black or red. Nothing with offensive language, please. Dress in layers New England weather is unpredictable! YOU WILL GET DIRTY. Tasks include cleaning crates, walking dogs, emptying garbage, etc. FOOD Food is NOT allowed in the dog area. Drinks are ok as long as they re attended. Any unattended drinks will be thrown away. CELL PHONES Cell phones ARE NOT ALLOWED in the dog area or when walking dogs. We appreciate you wanting to share the dogs on Facebook, or sending photos to friends, but this is All About the Dogs. There are others who will be posting our dogs online, we need you to focus on the dogs. LEASHES All dogs MUST be on leash at ALL times when out of the crate. Absolutely no exceptions! Slip leads will be supplied unless the rescue requests something different. BRACELETS Only volunteers wearing bracelets are allowed to handle the dogs. Potential adopters are not to hold the leash, nor any other volunteer who has not done the appropriate training. Please try to wear your bracelet so it can be seen. If you see someone walking a dog without a bracelet please gently explain the rules and take the dog back to their designated crate, and notify a core volunteer.

GUIDELINES CONTINUED IF YOU SEE SOMETHING, SAY SOMETHING We are the eyes and ears for these dogs, so please, if you have any concerns on any potential adopters or even the way another volunteer is handling a dog. PLEASE SAY SOMETHING. You may see something that others don t. Please go to a team leader or core volunteer and voice your concerns. We need you to help us be sure these dogs are going to the best homes. COMFORT ZONE If you are not comfortable walking a specific dog, or any dog at all, please just tell us. We know some of you may support our cause but aren t comfortable walking dogs. That s okay! CRATE CLEANING Unless you have a note from a doctor, please assume you will be cleaning crates at some point. DOG WASTE MUST BE PICKED UP. Do not walk a dog without (several) poop bags in your pocket. HAND SANITIZER Please use the provided hand sanitizer liberally, and especially when going from dog to dog. Please encourage potential adopters to use it as well.

GUIDELINES CONTINUED (again) NO NOSE TO NOSE CONTACT BETWEEN DOGS These dogs have had a long transport up and can become very stressed. Please be sure that dogs are kept at a distance from one another when out being walked or fed. This is the dog s time to have one on one time with a human. Let them enjoy it! IF YOU SEE SOMETHING, SAY SOMETHING Yup, we put it in here twice. Again, we are all the eyes and ears for the rescue. If you see anything that unsettles you, please find a board member. INTERACTING WITH ADOPTERS Most adopters are thrilled and excited to be at our events, but there can always be a few bad apples. If someone is being rude, threatening, or otherwise making you uncomfortable, please find a board member. We will not tolerate our volunteers being mistreated. SET UP & BREAK DOWN Our Event officially starts on Thursday when we start setting up the site. We ask ALL volunteers to either help with setting up or breaking down. If you sign up to help we are REALLY depending on you, and need you to follow through. If you are available to help us with set up and didn t say so on the original form, please be sure to tell us you are available before leaving today. The more the merrier! The most important thing is to help one another. If you see that someone needs assistance and you re not busy, please lend a hand. It will make this event that much more pleasant if we all work together.

CRATE ETIQUETTE KENNEL CARDS & TAGS Information about each dog is printed on their kennel card, along with a photo to help us identify them. These will be attached to all crates. If a dog is out for a meet and greet, or a bathroom break, you will put the Out for a Walk tag in front of the kennel card. On the back side of these tags is also Out with Trainer, so please be sure appropriate side is showing. If a dog has a pending adopter (adopter is at interview or has met with trainer and is approved) or is adopted, the senior dog handler will have a red tag put on the crate to notify others interested. Again, be sure appropriate side is showing. MOVING DOGS IN/OUT OF CRATES Getting the dogs in and out of crates can sometimes be a challenge. The dogs are usually excited to get out, and don t always want to go back in. If there is more than one dog in a crate, ALWAYS have another volunteer spot you. Also, be sure the leash is around the dog s neck before taking them out of the crate. If you need help please ASK, we are all in this together. EMPTY CRATES If you see an empty crate, whether the dog has been adopted or is out for a walk, please give the crate a once over to make sure it s clean.

FRIDAY DOG S ARRIVAL HERE COME THE DOGS! Our main goal on Friday is to make sure all the dogs arrive safely, are checked by our vet, and given a chance to decompress from their travels. This is a great time to comfort the dogs and while getting to know their personalities. Board members will be there by 7:00am to finish setting up and making sure we are ready for the arrival of our precious cargo. ALL SENIOR DOG HANDLERS should come and meet with the rescues to get information about the dogs they are assigned After 2pm, volunteers are welcome to help with the dogs as the rescues have traveled a long way and need some much deserved rest. All volunteers should sign in and collect their name badge and dog leash for the day. You are not required to wear a specific shirt on Friday since we are not open to the public. Please be sure we know you are coming, and we ask that you not bring friends or relatives to see the dogs prior. Friday is only open to volunteers who have gone through our orientation and have signed up. We need volunteers throughout the afternoon until early evening to help with dogs. We are also doing all final set up for the public on Saturday. Now is also a great time to ask any questions you may have regarding the event and your duties. If you would like to bring snacks or something for others to munch on, that is always welcome!

SATURDAY & SUNDAY WE WELCOME THE MASSES INTO OUR DEN OF CONTROLLED CHAOS Saturday is always the busiest of the two days, and we will have a line forming well before doors open. SATURDAY 7AM 9AM All dogs are walked, fed, cleaned if necessary, and all crates are cleaned. Conduct final clean up of the area so we are ready for the public! Signage will need to be placed out on the streets to direct traffic. SATURDAY 10AM 4PM Welcome adopters! Doors are open to pre-screened adopters from 10-11:30am. No walk-ins are allowed until 11:30! SATURDAY 4PM 6PM Dogs that have not been adopted are walked, fed, cleaned if necessary, and all crates are cleaned. Nighty night! SUNDAY 8AM 9AM All dogs are walked, fed, cleaned if necessary, and all crates are cleaned. Conduct final clean up of the area so we are ready for the public! SUNDAY 11AM 3PM Welcome adopters! SUNDAY 3PM 5PM It s breakdown time, don t leave us! Everything needs to be cleaned and packed into the trailer.

AN ADOPTER S DAY THIS IS SERIOUS BUSINESS It is our job to make sure each dog goes to a home that is the perfect fit. Because of this, the process will take time and adopters may be at the event between 2-3 hours. Some adopters may complain about the time this takes, but there are no shortcuts. If there is a large line when doors open, adopters will be let in according to their number and space in the building. GREETING ADOPTERS All adopters are greeted at the entrance by our volunteers. We ask everyone if they have a dog in their car. If so, they are directed to a specific parking area that s overlooked by our volunteers. APPLICATION STATUS As soon as someone enters the building, we ask if they have filled out an application online. If they have, and they received an email confirming their approval, they will be given a green form and a number. If they filled out an application online but received an email expressing that we have a concern, they must go to a table marked Adoption Status. If they have not filled out an application at all we will ask them to fill one out before going to look at the dogs.

ADOPTION STEPS STEP 1 MEET AVAILABLE DOGS After confirming the adopter s application status, they will move on to see our available dogs. The Dog Team takes over and will assist adopters in finding the right dog. Senior Dog Team members MUST sign off on the adopter s form to state how they feel the dog and adopter will fit, good or bad we need to know. The Dog Team MUST write the dog s name along with their comments and name. If you have a concern about a potential match, please write IHC on their green form. STEP 2 MEET WITH A TRAINER Once the Adopters have been matched with a dog (or sometimes more than one) by a dog team member, they will then move on to Meet the Trainer Each potential adopter should meet with a trainer to be sure that this is a good fit. All families who already have a resident dog must bring them in for a meet and greet with the trainer present to assess the match. The Trainer MUST sign off on the form with the dog s name and any comments. This is when the boards will be updated with dog s status of Pending Adoption. STEP 3 INTERVIEW TIME Once the Adopters have been matched with a dog, and the dog team and trainer have signed off on their green form, they will move on to their interview. Interview team will review their application, references and also the green form to check for any red flags. All family members should be involved in this process. STEP 4 CONTRACT Once the interviewer signs off on the adoption, the adopter will move on to go over and sign the final contract and pay the adoption fee.

FINISH LINE ALMOST THERE At any time during the process, an adopter can be refused a dog if we see or hear something unsettling. Rescues will always make the final decision. LEASHES ALL dogs must leave on a leash, no exceptions. If an adopter does not have a leash in their possession, they can purchase one from our store. All dogs are fitted with a martingale collar before they leave, courtesy of Homeward Bound (or a harness if the dog is too small for a martingale). HAPPY DANCE TIME We take an adoption picture of each dog and their new family before they leave the event. Happy tears are shed, sometimes there s hugging and then our furry friends go to their forever homes. THE WORK ISN T OVER Seriously, it never ends. After the event is over we perform home visits for every dog that s been adopted to make sure they re thriving in their new home. If that sounds like something you d want to help with, please let us know! THANK YOU To every single volunteer, past, present, and future. Without you, these happy endings wouldn t be possible.