VNA Level II Module 10: Learning Objectives Learning Objectives After completing this module, your basic understanding should include: Many of the extremely impactful things Hill s does with and for the veterinary community. The Hill s resources clients can utilize to help enhance their ability to be more responsible pet owners. How you and other members of your health care team can rely on Hill s for leadership and innovation, both in proper pet nutrition and practice productivity. How in particular a unique resource, the Hill s Veterinary Consultation Service, can help you be an even stronger, more confident and competent advocate for the pet s best interest. (The Application section of Level II will have you phone VCS for a brief discussion). Your progress is saved. Slide 1 of 14
Introduction Introduction For decades, Hill s Pet Nutrition, Inc. in a multitude of ways has been an integral part of the veterinary profession. Through, for example, exceptional nutritional innovations and products, world-class employees- dedicated to the pets and people we all serve, leadership, reliability, and principles of integrity and trust, Hill s continually earns and expands its role as a leader within the global veterinary community, a position taken very seriously and conscientiously. This module will help you better understand some of the resources Hill s makes available to your entire veterinary health care team, and how you can use these resources to effectively communicate the importance of proper pet nutrition and overall pet care. These resources though, are only beneficial to you and the pets and people you serve, when you utilize them! Your progress is saved. Slide 2 of 14
HillsPet.com HillsPet.com This website has a variety of items that can assist you, pet owners and prospective pet owners in appreciating the responsibilities of caring for a dog or cat properly. Please become familiar with the main headings (Cat Care, Dog Care, Products, Where to Buy, Health Conditions, Community Connect and Our Company) across the top. (Please note: For veterinary health care team members, you are able to log on to HillsVet.com for additional information exclusive to veterinarians and the health care team). Each has substantial amounts of information in their subheadings. The veterinary health care team can utilize additional resources by logging on directly to HillsVet.com Your progress is saved. Slide 3 of 14
HillsPet.com HillsPet.com Product Selector Allows user to type in information about a pet and see what Hill s products might be appropriate. Your personal guidance will be paramount. Nutrition & Health Topics include choosing the right food, making comparisons and pet diseases. Your progress is saved. Slide 4 of 14
HillsPet.com HillsPet.com Hill s Philosophy Background on Hill s heritage and commitment to proper pet nutrition. Puppy & Kitten Care A delightful section for new or prospective puppy and kitten owners! Your progress is saved. Slide 5 of 14
HillsPet.com HillsPet.com Where to Buy Lists veterinary practices and retail locations for Science Diet pet food products. You can even connect a link from your practice listing here to your practice s own website! Health Conditions Helps educate pet owners on what Hill s Science Diet or Prescription Diet brand of pet food might be appropriate for a specific pet s health conditions. Your progress is saved. Slide 6 of 14
HillsVet.com HillsVet.com Online Ordering Take advantage of Hill s on-line ordering, obtain real-time pricing, product availability, instant order confirmation and 24 hour access to your practice s account information. Plus, you can save time by using Hill s SmartOrder: Build an order and it can be used as a reference the next time you order. Veterinary Consultation Service This group of extremely knowledgeable and caring veterinarians and veterinary technicians will assist you and others on your health care team with insights into pet patient management, nutritional counseling and product support. (The Application section of Level II of VNA will have you phone into the VCS, and have a brief discussion). You be able to hear first hand just how beneficial this resource can be! The veterinary health care team can utilize additional resources by logging on directly to HillsVet.com Phone: 1-800-548-8387. Email: vet_consult@hillspet.com. website: http://www.hillsvet.com/en/us/contact-hills Your progress is saved. Slide 7 of 14
Weight Management Center Weight Management Center A wonderful interactive site for pet owners. Includes information on Body Condition Scoring, Hill s pet food products for weight management and the importance of having their pets checked regularly by a veterinarian. Your progress is saved. Slide 8 of 14
Hill s Key to Clinical Nutrition Hill s Key to Clinical Nutrition Your complete resource for all Hill s therapeutic and wellness foods. This on-line resource will help you chose the right food for each patient. As the most widely used reference source on clinical nutrition in dogs and cats, this Key is your guide to Hill s Prescription Diet and Science Diet products. Click here to visit Hill s Key to Clinical Nutrition Your progress is saved. Slide 9 of 14
Hill s Key to Clinical Nutrition Hill s Key to Clinical Nutrition Hill s Atlas of Veterinary Clinical Anatomy This premier reference is accessible through HillsVet.com. Small Animal Clinical Nutrition 4th Edition Textbook and Pocket Guide Indispensable, definitive references on pet nutrition. To order, contact the Mark Morris Institute at 1-785-286-8101 or visit www.markmorris.org. Your progress is saved. Slide 10 of 14
Hill s Key to Clinical Nutrition Hill s Key to Clinical Nutrition Hill s Consumer Affairs Representatives If pet owners have questions or comments, they are encouraged to phone 1-800-445-5777, (found on every Hill s product package) and speak directly with one of the many dedicated Hill s Dietary Management Consultants. Satisfaction Guarantee Found on every Hill s Science Diet pet food product package: Hill s is committed to providing your cat, (dog) the highest quality nutrition you can buy. If, for any reason, you are not completely satisfied, return the unused portion to the place of purchase for a refund or replacement. Hill s will credit your practice for any food returned by clients. This guarantee is a great way to encourage pet owners to try the appropriate Science Diet pet food product for their pet! Your follow up is important to ensure continued use. Your progress is saved. Slide 11 of 14
Hill s Key to Clinical Nutrition Hill s Key to Clinical Nutrition Hill s 100% Guarantee Found on every package of Hill s Prescription Diet veterinary exclusive pet food: Hill s guarantees Prescription Diet brand pet food for quality, consistency and taste. If you are not completely satisfied with any purchase of Prescription Diet brand pet food for these reasons, simply return the unused portion to your veterinarian for a full refund or replacement. Hill s will credit your practice for any client returns. This guarantee is a great way to encourage pet owners to try the appropriate Prescription Diet pet food product for their pet! Your follow up is critical in monitoring progress. Your progress is saved. Slide 12 of 14
Hill s Key to Clinical Nutrition Hill s Key to Clinical Nutrition Hill s Customer Service Representatives (CSRs) The CSR s primary responsibility is delivering Hill s pet food product orders, making sure your practice receives the correct products, damage-free and on-time while providing superior customer service. This unique group of service providers participates in sales and marketing activities to add extra value to your health care team. They are able to provide additional awareness of campaigns such as new product launches, special events and promotions, new programs and more. Be sure to include your CSR as an integral part of your extended veterinary health care team. Veterinary Affairs Manager Seminars Lectures on small animal clinical nutrition and practice productivity are available from this extremely qualified group of Hill s veterinarians. To inquire about seminars in your area, please phone 1-877-883-5251, extension 5459. Your progress is saved. Slide 13 of 14
Summary / Are you ready? Summary While by no means an exhaustive list, hopefully this module of VNA introduced you to a number of resources Hill s makes available, to enhance your ability to be an advocate for the pet s best interest. Please take advantage of these extensions of your practice, using them to further communicate the importance of proper pet nutrition with pet owners. As mentioned in the Introduction, these resources are only beneficial to you and the pets and people you serve, when you utilize them! Are you ready? To continue, you will need to complete the quiz for this module. When you are ready, click on the forward arrow below to take you to the quiz. Your progress is saved. Slide 14 of 14
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