Customer Premises Hazards Customer Premises Safety for Customer Operations Employees
What are your goals? Hazards you ve encountered What do you look for? Personal security Injury prevention
Presentation Goals Have an open discussion of : What to look for Responses to potential hazards Prevent injuries (you and customers)
Objectives Preparing to enter customer premises Outside premise hazards Inside premise hazards
Potential Hazards
As you approach What do you look for Kids Animals Damaged stairs/walking surfaces Hidden hazards Drug house/meth lab?
Watch Out for Children!
Safe Parking Habits Back first Watch for hazards (children, bicycles, etc.) Use a qualified spotter Back slowly (no more than 1 mph) Secure your vehicle (proper gear, parking brake on, ignition off, cone behind vehicle.)
Customer Premises Hazards Practice good habits to avoid placing yourself in danger Look for inside and outside hazards prior to entry Do not enter areas where dogs are present
Look for Animal Hazards Evidence of animal hazards such as: Account codings Dog bowls, chains, houses and posted signs Invisible fence signs
Signs of Aggressive Dogs: Ears back and close to the head Eyes narrowed with a challenging stare Tense body Snarling, growling or barking loudly
If a Dog Threatens or Attacks.. Stop walking or running Put any hand tool between you and the dog Other options for defense
Don t turn your back on him!
If a Dog Threatens or Attacks. Back away from the dog, never turn your back Notify your supervisor of the situation Afterward, ensure the address is updated to Bad/Vicious Dog
Other Helpful Hints Never attempt to touch a dog through a fence Do not approach a watch dog protecting its property Never attempt to touch a dog that is eating or in possession of a bone or treat Never pet a sleeping dog
How to Report a Dog Bite Contact your supervisor immediately Seek treatment at nearest medical facility Supervisor to notify local authorities Supervisor completes Medgate injury report
Walking Surfaces Unfamiliar terrain and uneven surfaces at customer premises are common sources of serious work-related injuries Do not cut cross country where cleared walking surfaces are available Snow and ice may pose additional hazards
Access Hazards
Anticipate Inside Hazards Wear company I.D. Wear all required PPE Do not enter homes unless animals are contained Have a working flashlight with you Ask the customer about unforeseen hazards
Anticipate Inside Hazards Use handrails on stairs or steps, when available Watch for objects stored on stairs or steps Low head clearances Weakened ceilings Low light conditions
Basement Hazards
Health Hazards Do not enter crawl spaces or attics unless you have accounted for special hazards: Rodents, spiders or snakes Lice, fleas Animal droppings Unsanitary conditions
In Review How to park safely on a customer s premises We discussed what to look for regarding indoor/outdoor customer hazards How to prevent injuries
Resources: CO Health & Safety Dog Bite Prevention module Smith System Driver Training
Questions?