AVDA Annual Conference May 1, W. Ron DeHaven, DVM, MBA CEO and Executive Vice President American Veterinary Medical Association

Transcription

1 Update from AVMA AVDA Annual Conference May 1, 2012 W. Ron DeHaven, DVM, MBA CEO and Executive Vice President American Veterinary Medical Association

2 Overview Partnership for Preventive Pet Healthcare AVMA s 3 E s Veterinary Demographics FDA Publications

3 The Partnership for Preventive Pet Healthcare

4 An Important Issue: Veterinary Visits Continue to Decline 13% drop in average patients per week Decline in pet visits Negative percent -DVM, 2009 for 8 consecutive growth in visits for 9 quarters consecutive months - VCA Antech - AAHA, 2010 Dog visits per vet down 21% since AVMA, 2006 Average number of active clients per FTE down 17% - AAHA, 2010 Visits Cat visits per vet down 30% since AVMA, % of vets had fewer patient visits during 2010 vs NCVEI, 2010

5 A Long-term Trend Started almost a decade ago. Started before the current economic downturn. Source: Bayer Veterinary Care Usage Study, 2011.

6 The Health of Our Nation s Pets Is at Risk Source: Banfield Pet Hospital. State of Pet Health,

7 Partnership for Preventive Pet Healthcare Our mission: To ensure that pets receive the preventive healthcare they deserve through regular visits to a veterinarian Our vision: To improve the overall health of our pets 7

8 Composition of The Partnership

9 Overall Plan of Action A multi-year initiative to: Promote, engage, and support the veterinary profession Drive pet owner awareness of the value of preventive healthcare 9

10 Partnership Objectives 1. Address the increasing prevalence of preventable diseases and the declining health of our nation s pets 2. Enhance pet owners perceived value of preventive veterinary care 3. Ensure regular veterinary visits become the norm 4. Increase the understanding of the veterinarian s central role in the health and happiness of pets 5. Make increasing preventive healthcare of cats a priority 10

11 Overall Plan of Action Announced at AVMA Convention Introduce New Guidelines Continue to communicate issue and call to action Widely disseminate guidelines to profession and help ensure adoption intoeveryday practice Broadly execute educational initiatives, provide practice tools, and track overall adoption Begin building pet owner awareness and engagement via consumer directed initiatives 11

12 AAHA-AVMA Canine Preventive Healthcare Guidelines

13 AAHA-AVMA Feline Preventive Healthcare Guidelines

14 2011 Key Research Research centered on identifying insights into the opinions of veterinary professionals and pet owners Three key research tracks completed Benchmarking Study Psych Probes In-depth Interviews Behavior Change Task Force The research findings: The foundation for communication messages

15 Benchmarking Research Key Learnings: Veterinarians recognize that there is a problem with the profession! Self-positivity bias it is a problem for the profession and not as much with my practice Most believe that the causes are beyond their control Veterinarians i see room to improve communicating the importance of preventive pet healthcare to clients They feel preventive pet healthcare is very important but are not sure pet owners feel the same The Partnership is perceived as valuable and veterinarians are supportive of it

16 Overall Benchmarking Conclusions Vets perceive there has been a decline in visits in the profession as a whole Vets have seen a slight increase in disease prevalence over time Vets believe the economy is to blame, followed by competition Almost all vets agree with preventive care and communicate it regularly But, they believe the profession as a whole is worse off than their practice But, they are only a little concerned about it But, price increases and ineffective communication tie for 3rd But, also think they are doing a better job than their peers communicating it Based on preliminary findings of Benchmarking Survey 9/29/11

17 Psych Probes Research Key Learnings: Veterinarians i have a strong need for relationships with animals The relationship between pet owner and veterinarian is most often based on transactions More about vaccines, heartworm, and acute care Less about communications, relationships, and lifetime plan Veterinarians have trouble conveying the ask They fall short in clearly explaining what preventive care means A difficult economy has made this even more challenging Veterinarians fear loss of control

18 Psych Probes Research The Partnership is seen as a collaborative ally to strengthen the bond between veterinary healthcare team & pet owner

19 Behavior Change Task Force Key Learnings: Decision to change requires self-realization (acknowledgement that there is a problem) Behavior change occurs gradually along a continuum 1. Pre-Contemplative: Aware of a problem but not even thinking about making a change 2. Contemplative: Conclusion that change should be made; may act within 6 months 3. Readiness: Commit to take action in the next 30 days

20 Driving the Continuum of Behavior Change Stages Pre Contemplative Contemplative Readiness Strategies Awareness Building Engagement Behavioral Change Supporting Strategies es & Tactics Speakers Bureau/KOL Strategy PR Tactics Member Sales Forces The Opportunity recruitment noise Tools Availability Case Studies Success Stories from The Opportunity The Opportunity Diagnostic Gap Analysis Follow up Action Plan Professional Ad Campaign Burning Platform Messages 20

21 2012 Plans: Awareness Primary Tactics Speakers Bureau and Key Opinion Leaders (KOLs) Speakers at national &regional meetings and state VMA meetings Public relations opportunities utilizing i KOLs Monthly newsletter pieces for state and allied veterinary organizations Distributions through ASVMAE and other Partnership Members Involve state and allied association leadership Meeting in a Box Utilization of Member sales forces Opportunities to be developed in concert with the Marketing Committee CVM Strategy Committee

22 2012 Plans: Engagement The Opportunity Hypothesis: Behavior change requires self identification and acceptance of areas that need to be addressed. Pet Owner Survey of Practice Similar Line of Questioning Staff Survey of Practice Opportunity Assessment Areas to Address Action Plan 22

23 The Opportunity: Sample Question Pet Owner Survey 1. How often do you take your pet to the veterinarian for routine checkups/preventive care (i.e., OTHER THAN when your pet is sick)? Veterinarian and Staff Survey 1. On average, how often do you think pet owners bring their pets to your practice for routine checkups/preventive care (i.e., OTHER THAN when the pet is sick)? Every 6 months At least once a year At least every 2 years At least once every 3-4 years Never; I only take my pet to see the vet when my pet is sick Every 6 months At least once a year At least every 2 years At least once every 3-4 years Never; pet owners bring in their pets only when sick

24 Diagnostic Tool, Ratings and Gap Analysis Diagnostic Tool Pet Owner Rating of Vet Vet Self- Rating The Opportunity Tools Example purposes only 1-5 Scale Poor to Excellent

25 2012 Plans: The Opportunity PoC (20) Analysis Refine Pilot (100) Analysis Refine Launch Tools Campaign Nov 2011 to Jan 2012 March June July December

26 2012 Plans: Engagement Drive Availability of Key Tools Develop, Repurpose, or Co-Promote 1. Implementing the guidelines 2. Communicating value & benefits of preventive healthcare 3. Use of internet & social media as practice marketing tools 4. Preventive healthcare payment programs 5. Feline friendly practices

27 2012 Plans: Consumer Awareness General Objectives The Partnership s plans include a consumer awareness campaign to drive client visits Strong sense that t consumer campaign should follow practice changes in order to optimize the client visits Subject to on-going review, 2012 consumer effort will be limited to:» Message development and testing» Soft launch via web and social media Major consumer effort to occur in 2013

28 Partnership website 28

29 The Tool Box 29

30 Partnership Branding The Company The Partnership for Preventive Pet Healthcare The Brand Partners for Healthy Pets 30

31 31

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33 The Partnership: An Unprecedented Opportunity for the Profession The profession has never before had such a broad coalition of associations and industry We have never before had this level of resources 2011 Contributions: $1.5 million 2012 Commitments: t $2.5 million Projected 2013 Commitments: >$3.5 million Total Projected 3 Year Total Resources: $7+ million Nevertheless.. 33

34 The Partnership: An Unprecedented Opportunity for the Profession This effort will not succeed without the engagement of the profession and the practice veterinary healthcare team As a profession, we are not maximizing the health of our pets. We are not effectively communicating to our clients the value of preventive care 34

35 [INSERT LOGO] An Important Mission. A Powerful Partnership. Be Part of It! 35

36 36 The Cause of Baldness

37 37 The Cause of Baldness

38 38 Annaliese

39 AVMA s 3 E s Es Economics Education Engagement of members

40 Economics Workforce Issues Practice Profitability

41 Retail Competition

42 Competing Information Sources

43 AVMA Economic Actions Veterinary Economic Strategy Committee Economics Division (AVMA Staff) $5 million reserve fund Economic Strategic Goal Teams Workforce Issues Practice Profitability The Partnership MyVeterinarian.com

44 Veterinary Education Collaboration with AAVMC 3 Focal Areas Workforce Study Student Debt Employer Expectations

45 Veterinary Demographics

46 Employment Type p y yp (Membership Data 12/31/11)

47 Actively Employed US Veterinarians 92,547 Active Employed US Veterinarians

48 Age 92,547 Active Employed US Veterinarians Mean Age: 46.9 Male: 51 9 Male: 51.9 Female: 42.4

49 Veterinary Students 28 US Veterinary Colleges

50 Recent FDA Publications

51 3 FDA Documents 1. Judicious Use of Medically Important Antimicrobials in Food Animals Final Guidance (GFI 209) 2. Voluntary Removal of Antimicrobials for Production Purposes Draft Guidance (GFI 213) 3. Veterinary Feed Directive (VFD) Draft Text for Proposed Rule

52 Questions?