FSSC at Nestlé: A global solution with a local approach

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FSSC 22000 at Nestlé: A global solution with a

1 FSSC at Nestlé: A global solution with a local approach Olivier Robin October 22 th, 2014

2 Today s Agenda Why to retain FSSC 22000? How to integrate the scheme? Which expectations for the future? 2 FSSC - Olivier Robin, CO-QM, Nestlé

3 WHY? or Commitment & Common Way 3 FSSC - Olivier Robin, CO-QM, Nestlé

4 Quality and Food Safety are an integral part of the Nestlé Business Principles Nestlé Corporate Business Principles = 4 FSSC - Olivier Robin, CO-QM, Nestlé

5 Our Quality Policy summarizes the essentials elements of our commitment for excellence 5 FSSC - Olivier Robin, CO-QM, Nestlé

Quality Assurance and Quality Management

6 Quality is our most successful product The Nestlé Quality Guidelines Quality Policy Quality attributes Clear separation between Quality Control, Quality Assurance and Quality Management Application of HACCP Principles 6 FSSC - Olivier Robin, CO-QM, Nestlé

1987 2005 1993 1997 2004 At Nestlé quality is our first

elements e.g. Nestlé GMP, HACCP, QMS, etc.

7 At Nestlé quality is our first priority Nestlé Quality System (NQS) The customer comes first Quality responsibilities of various functions First Priority Level (Food Safety) with non negotiable elements e.g. Nestlé GMP, HACCP, QMS, etc. Alignment with ISO 9000 / elements 7 FSSC - Olivier Robin, CO-QM, Nestlé

2008 2007 Quality is everybody s commitment Nestlé Quality Management

+ specific Nestlé processes NQMS Certification by third party

8 Quality is everybody s commitment Nestlé Quality Management System (NQMS) Quality Management System Full alignment with ISO 9001: specific Nestlé processes NQMS Certification by third party Certification bodies All manufacturing facilities certified for ISO by external parties

2009 2014 It is is quality that drives Trust New Quality Policy & Up-dated Nestlé

of each step of the Value Chain entre Quality Culture All manufacturing facilities

9 It is is quality that drives Trust New Quality Policy & Up-dated Nestlé Quality Management System (NQMS) Value what consumer value Emphasises the importance of each step of the Value Chain entre Quality Culture All manufacturing facilities certified against FSSC by external parties since FSSC - Olivier Robin, CO-QM, Nestlé

10 ISO and Nestlé? A natural step in applying international standards Truly global, multi-stakeholder, expert-driven, consensus-based, internationally recognized by most stakeholders and independent Generic WHAT applicable to all organizations in the food chain Easy to integrate with other management systems (Quality, Safety, Environment) Freedom to define HOW to fulfil the requirements Common language to ease communication with partners Management system certification (not a product certification) 10 FSSC - Olivier Robin, CO-QM, Nestlé

11 Nestlé CEO on the need for International Standards A global company like ours has a common strategic objective. Just as we have to have common values and a common culture, we need common standards as well. Click here for ISO Article 11 ISO - Olivier Robin, CO-QM, Nestlé

12 FSSC and Nestlé? A logical scheme aligned to Nestlé efforts in Food Safety Incorporates ISO 22000, ISO TS (formerly PAS 220, PAS 223) + + Requests a mature quality management based systems (already based on other ISO standards) with the internal knowledge & capacity to maintain it Focused risk management and enhanced HACCP engagement with a systematic management protocol for PRPs Improved discipline, ownership & fosters (legal) compliance Promotion of continuous improvement more than other standards Owned by a non profit organization & fully recognized by GFSI 12 FSSC - Olivier Robin, CO-QM, Nestlé

13 HOW? or Structure & Empowerment 13 FSSC - Olivier Robin, CO-QM, Nestlé

14 One set of mandatory standards to consistently apply of what we know and have to comply with (e.g. NQMS; HACCP, Nestlé GMP, QMS, Release, Traceability, etc.) 14 FSSC - Olivier Robin, CO-QM, Nestlé

15 15 FSSC - Olivier Robin, CO-QM, Nestlé

to inability to travel, late reports, etc SPECIFIC CB with lack of understanding of cultural differences CB sent auditors from India to

16 We faced several challenges at the beginning GENERAL Insufficient CB competence Auditor (TPA) skills, knowledge & behaviours Poor CB performance Numerous delays to get FSSC accreditation Poor account management with insufficient auditors, incorrect visas leading to inability to travel, late reports, etc SPECIFIC CB with lack of understanding of cultural differences CB sent auditors from India to audit factories in North America CB put Nestlé at commercial risk as not accepted by key customers 16 FSSC - Olivier Robin, CO-QM, Nestlé

way to operate (Standards, Nestlé Continuous Excellence (NCE), Global Business Excellence (GLOBE / IS-IT), etc.

17 Limited number of 3 rd party certification bodies who adopted our Quality Verification & Audit organization We ensure TPA has sufficient competences (skills, knowledge and behaviours) in The product category of the local factory Understanding Nestlé quality culture and Nestlé way to operate (Standards, Nestlé Continuous Excellence (NCE), Global Business Excellence (GLOBE / IS-IT), etc.) We have (re)established Rules for rights and duties Common metrics Twice a year performance reviews Source: Nestlé Created Shared Value 17 FSSC - Olivier Robin, CO-QM, Nestlé

18 Our Verification & Audit responsibility is regional and was mirrored by retained Certifications Bodies NA Alaska LATAM Canada USA Mexico Bahamas Belize Cuba Dom. Rep. Guatemala Honduras Jamaica El Salvador Nikaragua Venezuela Costa Rica Guyana Panama Columbia Suriname Fr. Guyana Ecuador Peru Brazil Bolivia Paraguay Chile Uruguay Argentinia Grenland EUR + Israel Iceland Norway Finland Sweden Russia Ireland Great Germany Poland Belarus Britain Ukraine France Kasachstan Romania Mongolia Uzbekistan Spain Italy Kirgisistan Portugal Turkey North Korea Greece Tadschikistan Tunesia Syria Japan Libanon Turkmenistan China South Korea Morocco Iraq Iran Afghanistan Bhutan Algeria Libya Israel Westsahara Saudi Katar Pakistan Nepal Egypt V.A.E Arabia India Myanmar Taiwan Mauretania Eritrea Niger Oman Laos Senegal Mali Bangladesh Tschad Yemen Vietnam Sudan Guinea Burkina Kambodscha Nigeria Sierra Leone Ethiopia Thailand Philippines Liberia Kamerun C.A.R. Togo Uganda Somalia Malaisia Cote d Ivoire Ghana Gabun D. R. Kenia Congo Indonesia R. Congo Tansania Papua New Guinea Angola Zambia Mozambique Namibia Zimbabwe Botsuana Madagascar Australia Swaziland South Africa Lesotho Africa, Oceania, Asia New Zealand 18 FSSC - Olivier Robin, CO-QM, Nestlé

19 NEXT? or Expectations for roadmap 19 FSSC - Olivier Robin, CO-QM, Nestlé

ISO? Develop the How to use ISO 22000 to mitigate local interpretations - Suggest to have one shared guideline from ISO and FSSC

20 ISO? Develop the How to use ISO to mitigate local interpretations - Suggest to have one shared guideline from ISO and FSSC Standardize Standards - Suggest to have one integrated standard for 22000, 14000, 18000, etc. (e.g. PAS 99) 20 FSSC - Olivier Robin, CO-QM, Nestlé

21 FSSC? Pursue partnering with ISO TWG to focus on requirements & objectives (not on How to achieve them) Develop the How to implement FSSC to mitigate local interpretations - Suggest to have one shared guideline (ISO/FSSC) endorsed by GFSI Develop How to define a statistical sampling plan - Suggest to be based on ISO 19011:2011 Annex B3 - Suggest to be adopted by all CB s 21 FSSC - Olivier Robin, CO-QM, Nestlé

22 FSSC? Create a category competence exam for Auditors (e.g. BRC) - Suggest centralized auditor training by CB and/or auditor approval with exam by FSSC - Suggest regular witnessing of auditors by FSSC approved auditors Create one standardized report template (e.g. BRC example) - Suggest to not contain manufacturer confidential information such as description of how some issues are managed. 22 FSSC - Olivier Robin, CO-QM, Nestlé

23 FSSC? Create transparency on means that are used to monitor CBs and auditors performance Create a transparent assistance / management of complaints from retailers - Suggest to be supported by full time back office employed FSMS specialists 23 FSSC - Olivier Robin, CO-QM, Nestlé

24 Zero has never been as important as to drive & maintain our consumer's trust. 0 defect, 0 quality issue, 0 complaint, 0 miss, 0 waste 24 FSSC - Olivier Robin, CO-QM, Nestlé

25 which requires everybody's effort, and also from the scheme owners themselves Simplification Standardization Harmonization 25 FSSC - Olivier Robin, CO-QM, Nestlé

26 Thank you! 26 FSSC - Olivier Robin, CO-QM, Nestlé

Appendix C: Religious restrictions index scores by region

51 Appendix C: Religious restrictions index scores by region Scores in the table below express the levels of religious restrictions according to Pew Research Center s Government Restrictions Index (GRI)